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Chapter 1: What is the main topic discussed in this episode?
Welcome back to Tech Talk. This is Jess Kelly with you here on News Talk. As ever, if you have any questions for me, you can send them over to techtalk at newstalk.com. Before the break, we were chatting with Alex Cooney of CyberSafe Kids about online safety. And I forgot to mention.
that parents can listen back to our series called Behind the Screens, which is a four part podcast that looks at the issue of keeping kids safe online. If you just search for Tech Talk, you'll find that mini series in the feed. There are two episodes that focus on primary school children and then there are two that are aimed at the parents of secondary school children. And I know I'm biased, but
I think they're a great resource for parents looking for guidance on where to get started and how to get started, but also where to turn to if and when something goes awry. So again, it's called Behind the Screens. You can search for it and take a listen.
Now, earlier this week, the results of a nationwide survey carried out by iReach showed that elevated prices for things such as food, energy and health insurance are costing the average household almost two grand a year. The same day those results came out, GOMO announced it was entering the fibre broadband market, offering customers a price for life.
This is a significant game changer on the face of it, but is it too good to be true? Ciara O'Brien of the Irish Times is with me now. Ciara, how are you? I'm good. How are you? I am well, thank you. So as I mentioned there, GOMO is entering the fibre market, which is significant. For those living under a rocker who might have missed it, just remind us what GOMO is.
So GOMO is part of AIR, but it's like a little separate network within AIR. So it has its own kind of customer service and it has its own customer base. And what they came in at the start, they came in with an offering for customers where they would set the price for, you know, you're fully kind of unlimited within Ireland. So your data, your calls, your texts. for ā¬9.99 a month.
And for a certain amount of customers, whoever signed up first basically will get that deal. And then the next lot of customers got a slightly more expensive deal, but it was still, I think the next one was only ā¬13 and then it's ā¬15 a month. So they have a set price and they guarantee that price for as long as you stay with the network.
So as long as you keep paying your bill and as long as you don't break your contract with them, you can have that price. And They've now decided to do the same thing with their fiber broadband. So you would assume, obviously, that it's Air's network that they're using. And they are offering customers a 30-day rolling contract for ā¬29.99, so ā¬30 a month.
And you will get fiber broadband to your house for that, for life. For the first 10,000 customers that sign up for that, you will get that price for life.
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Chapter 2: What is GoMo Fibre and why is it significant?
They will send you out the equipment in the post. So I suppose what GOMO is doing here is not that groundbreaking. You know, it is kind of, if you already have all the kind of infrastructure there, for most people, it is going to be plug and play. And that's been my experience, regardless of whether it's, you know, GOMO, Fiber or another provider.
They will occasionally send out an engineer, but only if they need to add in anything, you know, like an extra connection or, you know, you haven't had people
a particular service in the house while when we moved into the my current house for example we had to get somebody out because it was an older broadband connection that was fine but for the most part most people will get their their broadband equipment in the post and then if they need an engineer an engineer will be sent out if not they can set it up themselves all well and good um
I think, though, if it comes to kind of a fully digital customer experience, you only really feel the loss of talking to a person when you really need to talk to a person. You know what I mean? Like if you have a problem, if your experience is smooth and you don't have any issues setting stuff up or you don't have any kind of service interruptions, great.
But there will be people who do prefer to talk to a person. They don't like using web chat for whatever reason.
I don't mind using web chat, but there are sometimes now, particularly as things shift more towards AI, where it can be a little bit frustrating because sometimes you just need to talk to a person and explain to them what's going on because it doesn't fit into those narrow boxes of what a bot on a web chat can deal with.
Or you just really don't feel like typing in lines and lines and lines of text. Sometimes it's just easier to explain to somebody over the phone exactly what's going on. Now, again, though, I mean, look, you know, this doesn't mean that just because something is on web chat that the customer service is inferior.
Because at the end of the day, like a lot of time when you're talking to somebody on the phone, they're dealing with a script that they have to run through anyway. You know, so if this customer says this, ask them this. If it's not this, move on to this. You know, so... You know, it is just down to personal preference.
And you are going to get some people who will always prefer to talk to a person. Just like when you go into a supermarket, you will always get people who prefer to use the human checkouts instead of the self-service ones. Now, I am a committed self-service checkout person because I like just being able to get in and out. I don't mind using web chat.
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Chapter 3: How does GoMo's pricing model work for fibre broadband?
So kind of a win-win for them.
Yeah, it's a win-win for them. And I would argue for the consumer as well, because again, it's giving us more choice and better value. I'd love to know your thoughts. Are you going to make the move? TechTalk at Newstalk.com. For the moment, Ciara O'Brien from the Irish Times. Thanks so much. Thanks for having me.