Tech Tip Podcast
Episodes
Ep106 Conqueror License with guest Charles Craig
31 Mar 2026
Contributed by Lukas
Running into a Conqueror activation error and not sure what to do next? We’ve got you covered. In this episode, we walk through why it happens and h...
Ep105 Know Your Error Codes with guest V LeVine
24 Mar 2026
Contributed by Lukas
Getting error codes like 199 or 203 on your lanes? In this episode, we break down what these common errors mean and the simple steps you can take to t...
Ep104 Chat Support with guest Elliot Rucker
19 Mar 2026
Contributed by Lukas
Did you know you can now connect with QubicaAMF tech support through live chat in addition to calling?In this episode, we break down how the chat feat...
Ep103 Stop the Streaks with guest Mark Henderson
10 Mar 2026
Contributed by Lukas
Why is your lane machine leaving streaks—and what can you do to fix it? In this episode of the QubicaAMF Tech Tip Podcast, Orly sits down with tech ...
Ep102 Faster Fun with guest Larry Denecke
24 Feb 2026
Contributed by Lukas
Simplify sales, reduce button clicks, and improve guest flow. On this episode of the Tech Tip Podcast Larry Denecke joins the show to explain how Expe...
Ep101 Support Simplified with guest V LeVine
12 Feb 2026
Contributed by Lukas
What happens when Conqueror won’t activate or your server says the hardware key isn’t present?Join Orly and with guest V LeVine from the QubicaAMF...
Ep 100_Branding Your Bowling Center with BES NV Identity
05 Feb 2026
Contributed by Lukas
In this milestone 100th episode of the QubicaAMF Tech Tip Podcast, Orly welcomes back guest Charles Craig to cover the BES NV Identity feature.Charles...
Ep99 Back It Up
29 Jan 2026
Contributed by Lukas
Technical Support Representative Kerry McCollough shares why backing up your data is critical and how easy it can be. Kerry explains what bowling cent...
Ep98 Are You Behind with guest Charles Craig
15 Jan 2026
Contributed by Lukas
Keeping your Conqueror system up to date might be the easiest way to prevent problems before they start.In this episode of the QubicaAMF Tech Tip Podc...
Ep97 New Year Tech Reset with guest V Levine
08 Jan 2026
Contributed by Lukas
A new year is the perfect time to reset not just goals, but your bowling center’s technology too. In this Tech Tip episode, we cover simple but ofte...
Ep96 Unlocking Conqueror’s Built In Help Tools with guest Charles Craig
17 Dec 2025
Contributed by Lukas
Charles Craig is back this week on the Tech Tip podcast to highlight one of Conqueror’s often overlooked features: the built in help tools. Learn ho...
Ep95 No Signal? Bad Struct? with guest V LeVine
10 Dec 2025
Contributed by Lukas
V Levine joins the show to tackle two lane issues centers face: overhead monitors showing “No Signal” and lanes displaying “Bad Struct”.V expl...
Ep94 Troubleshooting a Cash Drawer That Won’t with guest Charles Craig
02 Dec 2025
Contributed by Lukas
Let's tackle a problem every bowling center has faced at some point: a cash drawer that refuses to open. Max Training Specialist Charles Craig exp...
Ep93 Q Portal Permissions with guest Charles Craig
19 Nov 2025
Contributed by Lukas
Max Trainer Charles Craig returns this week for a deeper dive into Q Portal roles, privileges, and everything you need to know for integrating Square ...
Ep92 Error Code Trouble Shooting with guest Connor Borysewicz
04 Nov 2025
Contributed by Lukas
In this episode of the QubicaAMF Tech Tip podcast, host Orly welcomes Tech Support Specialist Connor Borysewicz to discuss common error codes encounte...
Ep91 Unlocking the Power of Q Portal with guest Charles Craig
22 Oct 2025
Contributed by Lukas
This week on the Tech Tip Podcast, learn how managers and owners can easily create staff profiles, assign access levels, and open up valuable resource...
S1_Ep90 Keeping Up With Your Web Offers with guest Marty Gouveia
14 Oct 2025
Contributed by Lukas
With the holiday rush approaching, there’s no better time to give your Conqueror Web booking site a seasonal refresh. QubicaAMF's Marty Gouveia ...
S1_Ep89 Mastering Neoverse with guest V LeVine
01 Oct 2025
Contributed by Lukas
In this episode of the QubicaAMF Tech Tip Podcast, host Orly is joined by first-time guest V LeVine from the Technical Support team. V shares best pra...
S1_Ep88 Rolling Out The Environments with guest Marty Gouveia
22 Sep 2025
Contributed by Lukas
The holidays are rolling in and your scoring system can help set the mood! In this episode of the QubicaAMF Tech Tip Podcast, Orly welcomes back Field...
S1_Ep87 Fall Tune-Up with guest Marty Gouveia
10 Sep 2025
Contributed by Lukas
Orly is back with QubicaAMF Field Training Specialist Marty Gouveia on this week’s episode of the QubicaAMF Tech Tip podcast. They discuss the impor...
S1_Ep86 (Part 2) Essentials For Managing Bowling Leagues with guest Lance Rasmussen
28 Aug 2025
Contributed by Lukas
This week on the Tech Tip Podcast Orly Lance Rasmussen from CDE Software is back to answer more questions regarding essential tips for managing bowlin...
S1_Ep85 Essentials For Managing Bowling Leagues with guest Lance Rasmussen
19 Aug 2025
Contributed by Lukas
This week on the Tech Tip Podcast Orly welcomes back Lance Rasmussen from CDE Software to discuss essential tips for managing bowling leagues, particu...
S1_Ep84 Automating Your MMS Advertising with guest Charles Craig
12 Aug 2025
Contributed by Lukas
In this episode of the QubicaAMF Tech Tip Podcast, Orly welcomes back Max Training Specialist Charles Craig to answer a common question: “Can I set ...
S1_Ep83 Reports & Printing Problems: Quick Fixes in Conqueror with guest Larry Denecke
29 Jul 2025
Contributed by Lukas
In this episode of the QubicaAMF Tech Tip Podcast, host Orly is joined by Max Training Specialist Larry Denecke to answer customer questions. He cover...
S1_Ep82 Lane Transfer with guest Marty Gouveia
23 Jul 2025
Contributed by Lukas
This week on the QubicaAMF Tech Tip Podcast, host Orly and guest Marty Gouveia focus on how to transfer bowlers between lanes using the Conqueror syst...
S1_Ep81 Multiple Ball Foul Error with guest Mark Henderson
15 Jul 2025
Contributed by Lukas
In this episode of the QubicaAMF Tech Tip podcast, host Orly and guest Mark Henderson discuss the intricacies of bowling technology, focusing on the H...
S1_Ep80 Harmony Furniture Proper Maintenance with guest Jim Krogsund
08 Jul 2025
Contributed by Lukas
Jim Krogsund, a senior product manager at QubicaAMF, joins the Tech Tip podcast to discuss Harmony Furniture. Jim emphasizes the importance of proper ...
S1_Ep79 Edge String Pin Rotation with guest Mark Henderson
01 Jul 2025
Contributed by Lukas
QubicaAMF Electro-Mechanical Support Specialist Mark Henderson joins the show to discuss the proper way to rotate Edge String Machine pins. View EDGE ...
S1_Ep78 Talking Neoverse with Tech Support with guest Brad Jobe
24 Jun 2025
Contributed by Lukas
Brad Jobe from QubicaAMF Tech Support joins the show to discuss the Neoverse technology used in bowling centers. He covers common troubleshooting, the...
S1_Ep77 QubicaAMF Maximization Resource Notifications with guest Kyle Calcote
17 Jun 2025
Contributed by Lukas
QubicaAMF Online Training Team Supervisor Kyle Calcote joins the show to discuss the importance of online training and the new notifications feature f...
S1_Ep76 End of Life for Windows 10 with guest Mike Randesi
10 Jun 2025
Contributed by Lukas
QubicaAMF Technical Support Manager Mike Randesi joins the show this week to discuss the upcoming end of life for Windows 10 and the transition to Win...
S1_Ep75 Tip Management/Clearing The Pin Deck with guest Charles Craig
02 Jun 2025
Contributed by Lukas
Orly and guest Max Training Specialist Charles Craig discuss essential topics in bowling technology, focusing on managing tips in bowling centers and ...
S1_Ep74 Automatic Bumpers with guest Archie Seale
20 May 2025
Contributed by Lukas
On today's episode of the QubicaAMF Tech Tip podcast guest Archie Seale joins Orly as they focus on automatic bumpers. They explore troubleshootin...
S1_Ep73 Highway66 General Maintenance with guest Drew Walls
13 May 2025
Contributed by Lukas
This week on the Tech Tip Podcast Orly welcomes Drew Walls, a product manager at QubicaAMF, to discuss general maintenance of Highway66 Mini Bowling.
S1_Ep72 Neoverse Scheduling with guest Larry Denecke
06 May 2025
Contributed by Lukas
This week on the Tech Tip Podcast Orly welcomes Max Training Specialist Larry Denecke to the show to discuss the innovative Neoverse wall and its feat...
S1_Ep71 Price Keys with guest Charles Craig
29 Apr 2025
Contributed by Lukas
Max Training Specialist Charles Craig joins the show to discuss the importance of price keys in the Conqueror system, how to create and modify them, a...
S1_Ep70 Square/Conqueror Financial Reporting with guest David Jay
22 Apr 2025
Contributed by Lukas
David Jay joins the show to discuss the partnership between QubicaAMF and Square, focusing on the integration of Square POS with Conqueror. He explain...
S1_Ep69 Understanding Tip Reporting From Conqueror Into Square with guest David Jay
15 Apr 2025
Contributed by Lukas
QubicaAMF Max Training Specialist David Jay joins the show to discuss the integration of Square POS with Conqueror. David talks about how tips are rep...
S1_Ep68 Common Lane Error Codes with guest Elmer Hernandez
08 Apr 2025
Contributed by Lukas
QubicaAMF's Elmer Hernandez, a technical support representative, joins the show to explain various error codes, their meanings, and troubleshooting st...
S1_Ep67 Tech Wizard with guest Elliot Rucker
01 Apr 2025
Contributed by Lukas
QubicaAMF's Elliot Rucker joins the show to talk about the features and benefits of the Tech Wizard app, recent updates, and training opportunitie...
S1_Ep66 Ball Detection Issues with Guest Archie Seale
25 Mar 2025
Contributed by Lukas
This week on the Tech Tip Podcast Orly welcomes Archie Seale, an Electro Mechanical Support Specialist. They discuss common issues with ball detectors...
S1_Ep65 Pin Pads with guest Brandon Brooks
18 Mar 2025
Contributed by Lukas
This week on the Tech Tip Podcast Brandon Brooks, a technical documentation specialist, joins the show to discuss the intricacies of pin pads used in ...
S1_Ep64 Time Change with guest Brandon Brooks
05 Mar 2025
Contributed by Lukas
QubicaAMF's Brandon Brooks joins the show to explain how to fix the time in your system if it doesn't update after the Daylight Saving time ch...
S1_Ep63 Edge String General Maintenance with guest Mark Henderson
18 Feb 2025
Contributed by Lukas
This week on the QubicaAMF Tech Tip Podcast, Orly and guest Mark Henderson discuss essential maintenance tips for Edge String machines. They cover the...
S1_Ep62 HyperBowling General Maintenance with guest Mark Henderson
11 Feb 2025
Contributed by Lukas
In this episode of theQubicaAMF Tech Tip podcast, host Orly welcomes Electro-Mechanical Support Specialist Mark Henderson to the show. Mark discusses ...
S1_Ep61 Click That Question Mark with guest Brandon Brooks
04 Feb 2025
Contributed by Lukas
QubicaAMF Technical Documentation Specialist Brandon Brooks joins the show to talk about what that little mysterious question mark in Conqueror means ...
S1_Ep60 Volume Control with guest Kyle Braden
28 Jan 2025
Contributed by Lukas
This week on the QubicaAMF Tech Tip podcast, host Orly and guest Kyle Braden discuss essential aspects of bowling technology, focusing on volume contr...
S1_Ep59 Proper Closing Procedures Due To Weather with guest Brandon Brooks
21 Jan 2025
Contributed by Lukas
This week on the Tech Tip Podcast QubicaAMF's Brandon Brooks joins the show to discuss essential procedures for bowling centers to follow during i...
S1_Ep58 Cleaning Up Price Keys with guest David Jay
15 Jan 2025
Contributed by Lukas
Max Training Specialist David Jay joins the show to discuss how and when you should clean up your price keys in Conqueror.
S1_Ep57 Time Adjustment with guest Larry Denecke
17 Dec 2024
Contributed by Lukas
Max Training Specialist Larry Denecke joins the show to let us know how to fix an employee's time in Conqueror if they forget to clock in or out.
S1_Ep56 Conqueror X Basics Virtual Training with guest Larry Denecke
10 Dec 2024
Contributed by Lukas
QubicaAMF Max Training Specialist Larry Denecke joins the show to discuss the upcoming virtual course on Conqueror X basics that he will hosting.
S1_Ep55 Red Pin/Christmas Wheel with guest David Jay
03 Dec 2024
Contributed by Lukas
This week on the Tech Tip Podcast David Jay joins the show to explain how to set up and run Red Pin and Christmas Wheel, their benefits for bowling ce...
S1_Ep54 QPad Transfers with guest Kyle Braden
26 Nov 2024
Contributed by Lukas
Are you needing to transfer the ownership of your QPad? This is the final week to do so. Tech Support Rep Kyle Braden joins the show to discuss the re...
S1_Ep53 Lighting The Lanes with guest Brandon Brooks
19 Nov 2024
Contributed by Lukas
QubicaAMF Technical Documentation Specialist Brandon Brooks joins the show to talk about different lighting including pin deck lighting and center pun...
S1_Ep52 Conqueror Updates with guest Brandon Brooks
12 Nov 2024
Contributed by Lukas
This week on the Tech Tip Podcast QubicaAMF Technical Documentation Specialist Brandon Brooks joins the show to talk about what to do when it's time f...
S1_Ep51 Refunds and Receipt Management with guest Travis Huston
05 Nov 2024
Contributed by Lukas
QubicaAMF's Travis Huston joins the show to discuss refunds and receipt management.
S1_Ep50 Pin Replacement with guest Chris Shoup
23 Oct 2024
Contributed by Lukas
QubicaAMF Senior Manager for Aftermarket Products Team Chris Shoup joins the show to discuss Pin Replacement.
S1_Ep49 Price Evaluation Mode with guest David Jay
22 Oct 2024
Contributed by Lukas
Max Training Specialist David Jay joins the show to discuss Price Evaluation Mode.
S1_Ep48 Setting Up Modifiers with guest David Jay
15 Oct 2024
Contributed by Lukas
QubicaAMF Max Training Specialist David Jay joins the show to talk about the process of creating and linking modifiers to price keys.
S1_Ep47 Emergency Stop Button with guest Travis Huston
09 Oct 2024
Contributed by Lukas
QubicaAMF's Travis Huston joins the show to explain how to set up and use the Emergency Stop Button.
S1_Ep46 Better to Be Safe Than Sorry with guest John Kilpatrick
01 Oct 2024
Contributed by Lukas
QubicaAMF Max Training Specialist John Kilpatrick joins the show to discuss how setting up automatic safe mode in Conqueror is crucial for preventing ...
S1_Ep45 Next Lane Feature with guest David Jay
24 Sep 2024
Contributed by Lukas
QubicaAMF Max Training Specialist David Jay joins the show to discuss the Next Lane feature, which helps bowling centers manage lane assignments more ...
S1_Ep44 New Tech Support Chat Feature with Guest Mike Randesi
17 Sep 2024
Contributed by Lukas
This week on the Tech Tip Podcast Orly chats with QubicaAMF's Technical Support Manager Mike Randesi about the launch of their new Chat Feature.
S1_Ep43 Modifying Your Warning Message with guest Angel Metsch
10 Sep 2024
Contributed by Lukas
QubicaAMF Max Training Specialist Angel Metsch joins the show and explains how the warning message on your lane is a way to inform customers about any...
S1_Ep42 Conqueror Quick Buttons with guest John Kilpatrick
03 Sep 2024
Contributed by Lukas
QubicaAMF Max Training Specialist John Kilpatrick joins the show to talk about quick buttons in Conquer and how to set them up.
S1_Ep41 Conqueror Discounts with guest John Kilpatrick
27 Aug 2024
Contributed by Lukas
On the latest episode of the Tech Tip Podcast guest John Kilpatrick discusses how to set up discounts in Conqueror.
S1_Ep40 Common league issues with guest Lance Rasmussen
20 Aug 2024
Contributed by Lukas
President of CDE Software Lance Rasmussen joins the Tech Tip Podcast to talk about common league issues and how to resolve them.
S1_Ep39 Lane Oiling/Conditioning Best Practices with guest Chris Shoup
13 Aug 2024
Contributed by Lukas
On the latest episode of the Tech Tip Podcast Orly is joined by QubicaAMF's Chris Shoup to discuss the importance of lane oiling and conditioning ...
S1_Ep38 Providing BLS Tips with guest Lance Rasmussen
06 Aug 2024
Contributed by Lukas
This week Orly interviews Lance Rasmussen, the president of CDE Software, about the features and benefits of their bowling league software, BLS. They ...
S1_Ep37 Modifying Reservations with guest Angel Metsch
30 Jul 2024
Contributed by Lukas
QubicaAMF Max Training Specialist Angel Metsch joins the show to discuss how to modify reservations for parties/events including adjusting the number ...
S1_Ep36 BES X/On Lane Advertising with guest John Kilpatrick
23 Jul 2024
Contributed by Lukas
QubicaAMF Max Training Specialist John Kilpatrick joins the show to discuss how to set up your BES X/On Lane Advertising.
S1_Ep35 Shutdown Procedures with guest Mike Randesi
15 Jul 2024
Contributed by Lukas
Technical Support Manager Mike Randesi joins the show to discuss how and when you should shutdown your systems to keep them running properly.
S1_Ep34 Setting Up Special Games with guest Travis Huston
02 Jul 2024
Contributed by Lukas
QubicaAMF's Travis Huston joins the show to discuss how to set up special games such as Rocky Road Racer, Red Pin, and others.
S1_Ep33 What's Hot What's Not/Department Hourly Sales Reports with guest David Jay
25 Jun 2024
Contributed by Lukas
David Jay joins the show to discuss reporting. He discusses the What's Hot What's Not and Department Hourly Sales Reports and how they can ben...
S1_Ep32 Lucky Train with guest David Jay
18 Jun 2024
Contributed by Lukas
QubicaAMF's David Jay joins the show to discuss what Lucky Train is all about and how you can leverage it in your center.
S1_Ep31 Picture Validation with guest Travis Huston
09 Jun 2024
Contributed by Lukas
QubicaAMF's Travis Huston joins the show to discuss the picture validation feature and how you can that up for your center.
S1_Ep30 Kiosk Maintenance with guest Charles Craig
24 May 2024
Contributed by Lukas
In this episode, Max Training Specialist Charles Craig joins the show to discuss basic kiosk maintenance, including cleaning, receipt paper replacemen...
S1_Ep29 Applicability in Price Keys with guest Marty Gouveia
21 May 2024
Contributed by Lukas
With summer approaching your center might be hosting some short bowling programs. To get your price keys set and ready to automate Max Training Specia...
S1_Ep28 HyperBowling Tests with guest Travis Huston
14 May 2024
Contributed by Lukas
If you have HyperBowling in your center are you running your hyper tests? Travis Huston joins the show to go over how to run HyperBowling tests and wh...
S1_Ep27 Proper Bowling Ball Cleaning with guest Chris Shoup
07 May 2024
Contributed by Lukas
QubicaAMF Senior Product Manager Chris Shoup joins the show to discuss proper bowling ball cleaning.
S1_Ep26 Tech Wizard Virtual Training with guest Brandilynn Hubbard
01 May 2024
Contributed by Lukas
Brandilynn Hubbard from QubicaAMF's Online Learning Services Team joins the show to discuss what the Tech Wizard app is about and how you can sign...
S1_Ep25 Edge String Pinspotter Functions with guest Travis Huston
16 Apr 2024
Contributed by Lukas
QubicaAMF Max Training Specialist Travis Huston joins the show to talk about Edge String Pinspotter functions. Looking to practice that 7-10 split? Tr...
S1_Ep24 Proper Shoe Cleaning with guest Chris Shoup
09 Apr 2024
Contributed by Lukas
QubicaAMF Senior Product Manager Chris Shoup joins the show to discuss proper shoe cleaning.
S1_Ep23 Kiosk Shoe Journey with guest Charles Craig
02 Apr 2024
Contributed by Lukas
One of the newest features added to the kiosk has been the shoe journey. Max Training Specialist Charles Craig joins the Tech Tip Podcast to walk us t...
S1_Ep22 Customizing Conqueror Receipts with guest Charles Craig
26 Mar 2024
Contributed by Lukas
Are you looking to customize your Conqueror receipts? QubicaAMF Max Training Specialist Charles Craig joins the show to let us know what we can do whe...
S1_Ep21 QPad Connection with guest Kyle Burns
19 Mar 2024
Contributed by Lukas
QubicaAMF Technical Support Documentation Specialist Kyle Burns joins the show to discuss what you can do if your QPad becomes disconnected.
S1_Ep20 Staff Setup with guest Travis Huston
06 Mar 2024
Contributed by Lukas
Need help onboarding new employees in Conqueror? QubicaAMF Max Training Specialist Travis Huston joins the show to share what steps you can take to se...
S1_Ep19 Item Not Available with guest Charles Craig
27 Feb 2024
Contributed by Lukas
After taking a food order nobody ever wants to have to go back and tell a customer that you didn't realize you were out of a specific item. Qubica...
S1_Ep18 Desktop Messages with guest Charles Craig
20 Feb 2024
Contributed by Lukas
QubicaAMF Max Training Specialist Charles Craig joins the show to discuss how you can set up your Conqueror desktop messages and explains how this fea...
S1_Ep17 Charging For Timed Attractions with guest Travis Huston
13 Feb 2024
Contributed by Lukas
Are you looking to setup timed attractions like billiards, axe throwing, PC gaming and more in Conqueror? Travis Huston joins the show and walks us th...
S1_Ep16 Credit Deposit Shortages with guest Kyle Burns
06 Feb 2024
Contributed by Lukas
Are your credit deposits not matching your reports?QubicaAMF Technical Support Documentation Specialist Kyle Burns joins the show to explain what t...
S1_Ep16 Scrolling Feature In Conqueror with guest Jonathan Chalkley
30 Jan 2024
Contributed by Lukas
QubicaAMF's Training Team Services Manager Jonathan Chalkley joins the Tech Tip Podcast to explain how to use the scrolling feature in Conqueror a...
S1_Ep15 Mis-Scoring Issues with guest Charles Craig
22 Jan 2024
Contributed by Lukas
Are you having an issue with mis-scoring? QubicaAMF Max Training Specialist Charles Craig explains to us what could be the issue and what you can do t...
S1_Ep14 Using The Conqueror Calendar with guest David Jay
16 Jan 2024
Contributed by Lukas
QubicaAMF Max Training Specialist David Jay joins the show this week to talk about how to create special pricing in your Conqueror Calendar.
S1_Ep13 Navigating The QPortal with guest Kyle Calcote
09 Jan 2024
Contributed by Lukas
QubicaAMF Online Training Team Lead Kyle Calcote joins the show to discuss all the great features that are available to you in the QPortal and how to ...
S1_Ep12 Don't Forget To Reboot with guest Kyle Burns
02 Jan 2024
Contributed by Lukas
Kyle Burns joins the show to discuss the importance of rebooting Conqueror and your scoring system. He also shares the best ways to perform these task...
S1_Ep11 Access Online Learning Courses with Guest Brandilynn Hubbard
25 Dec 2023
Contributed by Lukas
QubicaAMF's Online Training Content And Documentation Specialist Brandilynn Hubbard joins the show to explain how customers can access their onlin...
S1_Ep10 Choosing The Correct Lane Pattern Part 2 with Don Agent
12 Dec 2023
Contributed by Lukas
Kegel's Director of Technical Support and Education Don Agent is back for part 2 of Choosing The Correct Lane Pattern.
S1_Ep9 Setting Up A Web Offer with guest David Jay
05 Dec 2023
Contributed by Lukas
With the holidays upon us are you looking to set up a special web offer? New Years Eve is the perfect time for setting one up. QubicaAMF trainer David...
S1_Ep8 Conqueror Bowling Modes with guest Travis Huston
28 Nov 2023
Contributed by Lukas
QubicaAMF Trainer Travis Huston joins the show to talk about changing bowling modes including price offerings, cap lighting, and more.