Tell Me Something Good About Retail
Episodes
Martin Lindstrom On Why Legacy Brands Are Toast [Episode 221]
21 Jun 2019
Contributed by Lukas
Bob Phibbs interviews Martin Lindstrom, a Time Magazine Influential 100 Honoree. His books include Buyology - Truth and Lies About Why We Buy, Brandwa...
Luke Kingsnorth, CEO of Charles Tyrwhitt, On Building A Global Brand [Episode 220]
14 Jun 2019
Contributed by Lukas
Bob Phibbs interviews Luke Kingsnorth, CEO of UK retailer Charles Tyrwhitt on building a family business into a global omnichannel retailer.
Al Gerrie, CEO of Zig Zag, On Retail's Dirty Secret: Returns [Episode 219]
07 Jun 2019
Contributed by Lukas
Bob Phibbs interviews Al Gerrie, Founder and CEO of ZigZag Global on the challenges of retail returns across the globe, how they vary by country and w...
Mark Fletcher, Owner of NewsXpress AU. On Finding Out That Sarcasm Can Sell [Episode 217]
25 May 2019
Contributed by Lukas
Bob Phibbs interviewed Mark Fletcher CEO NewsXpress AU on how understanding their Millennial customers led to selling gifts to people who want to m...
Mark Kilens, VP of Content and Community at Drift, On The Conversations You Have With Customers [Episode 216]
17 May 2019
Contributed by Lukas
Bob Phibbs interviewed Mark Kilens, VP of Content and Community at Drift. Mark talked about his early days working at a college bookstore, how to co...
Nitin Mantani, CEO of PredictSpring, Says It's About Transparency And Convenience [Episode 215]
10 May 2019
Contributed by Lukas
Bob Phibbs interviewed Nitin Mantani, CEO PredictSpring while attending ShopTalk19. Nitin talked about his early days at Google Shopping, how Amazo...
Tammi Ketterman of Ketterman's Jewelers Says Customer Triggers Spark Sales [Episode 213]
03 May 2019
Contributed by Lukas
Bob Phibbs interviewed Tammi Ketterman from Ketterman's Jewelers in Leesburg, Virginia. Tammi talked about the importance of sense triggers, ev...
Chris Bossola, CEO of Need Supply, On The New Luxury Millennial Customer [Episode 214]
24 Apr 2019
Contributed by Lukas
Bob Phibbs interviewed Chris Bossola with Need Supply while attending ShopTalk19. Chris talked about the new Millennial luxury customer he serves,...
Roy Erez, CEO of Loop Commerce, On Uncoupling Gifting From Shipping [Episode 212]
14 Apr 2019
Contributed by Lukas
Bob Phibbs interviewed Roy Erez, CEO Loop Commerce while attending ShopTalk19. We discussed his experience selling personal computers back in the d...
Jon and Gila Kurtz, Founders of Dog Is Good, On Building A Brand From An Idea To Product [Episode 211]
05 Apr 2019
Contributed by Lukas
Bob Phibbs interviewed Jon and Gila Kurtz, founders of Dog Is Good a pet products company based in Los Alamitos, CA. While attending SuiteWorld recent...
Apu Gupta, CEO of Curalate, On Social Commerce Mistakes and Opportunities [Episode 210]
31 Mar 2019
Contributed by Lukas
Bob Phibbs interviewed Apu Gupta, CEO of Curalate who unpacks the breadth of social commerce activities you need to engage in, the core need of unde...
Joey Pointer, CEO of Fleet Feet, On Getting Everybody Onboard [Episode 209]
22 Mar 2019
Contributed by Lukas
Bob Phibbs interviewed Joey Pointer, CEO of Fleet Feet who shares an inspiring story what he found one day on a run in the rain and how their techno...
Greg Petro, CEO of First Insight, On Going To Market Smarter [Episode 208]
16 Mar 2019
Contributed by Lukas
Bob Phibbs interviewed Greg Petro, CEO, First Insight at Shoptalk in Las Vegas. Greg talks about how his company helps entrepreneurs go to market qu...
Jonathan Treiber, CEO and Co-Founder of RevTrax, On Getting People Into Stores [Episode 207]
09 Mar 2019
Contributed by Lukas
Bob Phibbs interviews Jonathan Treiber, CEO and Co-Founder, RevTrax . Jonathan talks about how his company gets bodies into stores to make purchases a...
Ralph Simons, CEO of Tane, Says Clients Buy With Their Eyes, Then Their Wallets [Episode 206]
01 Mar 2019
Contributed by Lukas
Bob Phibbs interviews Ralph Simons, CEO Tane luxury jewelry in Mexico. Ralph talks about the need for story telling - especially when selling luxury g...
Jane Lu, CEO of Showpo, Says Being a Good Business Person Means Being a Good Problem Solver [Episode 205]
22 Feb 2019
Contributed by Lukas
Bob interviews Jane Lu founder Showpo on switching gears from finance, starting a business in her parents’ garage in Australia, starting her online ...
Matt Rhodus, Director & Industry Principal at NetSuite, Asks What Are You Arming The Associate With? [Episode 204]
15 Feb 2019
Contributed by Lukas
Bob speaks with Matt Rhodus, Director & Industry Principal NetSuite about the new survey we conducted and the trends in retail pointing the way fo...
Nick Molnar, CEO Afterpay, On The Right Work Creates Entrepreneurial Spirit [Episode 203]
08 Feb 2019
Contributed by Lukas
Bob interviews 28-yr old Nick Molnar, CEO of Afterpay. After starting in the jewelry business he co-founded a revolutionary reverse layaway program fo...
Kevin Harwood, VP Technology at Outdoor Voices, Says Don't Be Scared Of A Crisis [Episode 202]
05 Feb 2019
Contributed by Lukas
Bob interviews Kevin Harwood of Outdoor Voices who explains the brand's AR service that encourages shoppers to venture outdoors, how he jumped fro...
NRF 2019: 3 Takeaways from Retail's Big Show [Episode 201]
28 Jan 2019
Contributed by Lukas
Season 2 kicks off as I speak with Mark Bunny with Ingenico about how to deal with a diner's pet peeve about waiting for a check, Joel Reed CEO,...
Hilary Blair, CEO of Articulate Real and Clear, On The Shifts In Conversation [Episode 123]
25 Nov 2018
Contributed by Lukas
Bob Phibbs interviewed Hilary Blair, CEO Articulate Real And Clear on how to prevent misunderstandings with subordinates, how breath and consonants ma...
Georganne Bender & Rich Kizer Say Retail Is A Comparison Game [Episode 121]
09 Nov 2018
Contributed by Lukas
Bob Phibbs interviewed Georganne Bender & Rich Kizer, principals of Kizer & Bender, retail consumer anthropologists on the power of events, me...
Jamie Bettencourt, SVP of Mood Media On Using The Senses To Bring Stores To Life [Episode 120]
02 Nov 2018
Contributed by Lukas
Bob Phibbs interviewed Jamie Bettencourt with Mood Media as she shares how music and scent can help create the right mood in a brick and mortar store....
Dean Shulman, SVP of Brother, On Creating A Passionate Network Of Dealers [Episode 119]
24 Oct 2018
Contributed by Lukas
Bob Phibbs interviewed Dean Shulman CEO of Brother as he shares how observing his customers helped him have aha moments, the need to partner with your...
Colby Williams of Parengo Coffee On Small Town Retail Rewards [Episode 118]
08 Oct 2018
Contributed by Lukas
Latest episode of Bob Phibbs, The Retail Doctor interviewing Colby Williams found of Parengo Coffee as he shares why smaller rural retailers are succe...
Becky Tyre, Founder of Retail Details On A Love For Independent Retail [Episode 117]
15 Sep 2018
Contributed by Lukas
Bob Phibbs interviewed Becky Tyre, Founder and editor of the Retail Details blog and a Contributing Editor at Gifts & Decorative Accessories magaz...
Bob Phibbs Says When The Mind Goes, So Should You [Episode 116]
09 Sep 2018
Contributed by Lukas
Bob Phibbs interviews himself about knowing when it is time to change, his background in retail and why he does what he does.
Paula Rosenblum On Cracks In Amazon's Grip [Episode 115]
31 Aug 2018
Contributed by Lukas
Bob Phibbs interviews Paula Rosenblum Managing Partner and co-founder of Retail Systems Research. She is well known for her pragmatic approach to reta...
Whitney Morgan of Collage On Being Socially Responsible [Episode 114]
17 Aug 2018
Contributed by Lukas
Bob Phibbs interviewed Whitney Morgan, Owner of Collage in York, Pennsylvania who just received the REA Socially Responsible Retailer Category award. ...
Todd Gill, Former Director of Retail for Calphalon, Says You Can't Over-Communicate [Episode 113]
10 Aug 2018
Contributed by Lukas
Bob Phibbs interviewed Todd Gill, Southern Regional Director for Rockler Woodworking and former Director of Retail for Calphalon. He shares his tips o...
Jennifer Grimm, Founder of Lux Beauty Boutique, Says Math Doesn't Lie [Episode 112]
27 Jul 2018
Contributed by Lukas
Bob Phibbs interviewed Jennifer Grimm, CEO and Founder of Lux Beauty Boutique in Edmonton. She shares her tips on being a small business and how she l...
Patricia Fripp, CEO & Founder of Fripp, Says Work Smarter, Not Harder [Episode 111]
20 Jul 2018
Contributed by Lukas
Bob Phibbs interviewed Patricia Fripp, past President of the National Speaker's Association,as she shared her journey from in-demand hairstylist i...
Tony Post, Founder & CEO, On Listening To Your Customers [Episode 110]
13 Jul 2018
Contributed by Lukas
Bob Phibbs interviews Tony Post, CEO and Founder of Topo Athletic shoes near Boston. He talks about his journey in footwear with Rockport and Vibram a...
Melanie Tillett, Founder of Tillets On Building A Vast Online Following [Episode 109]
06 Jul 2018
Contributed by Lukas
Bob Phibbs interviewed Melanie Tillett who, along with her two daughters founded Tippett's in the UK just five years ago. Now with a Facebook foll...
Paul LaPonte of Quality Sewing On Finding A Way To Say Yes [Episode 108]
29 Jun 2018
Contributed by Lukas
Bob Phibbs, the Retail Doctor interviews Paul LaPonte, President, Quality Sewing with 13 stores across the state of Washington. Paul shares his sales ...
LaDonna McCarran of Nook & Cranny Says Manage Your Business From Your Customers' Viewpoint [Episode 107]
22 Jun 2018
Contributed by Lukas
Bob Phibbs, The Retail Doctor, interviews LaDonna McCarran, Co-Owner The Pantry, Nook & Cranny, Rose & Alice Handcrafted Soaps. She talks abou...
Rachel Doyle of Arboretum Garden Centre Says The Glass Is Not Half Full; It's Full All The Time [Episode 106]
15 Jun 2018
Contributed by Lukas
Rachel Doyle CEO of Arboretum is the third ever Lifetime Achievement Award winner (and first woman to win) the Retail Excellence award in Ireland. Thr...
Patrick and Imelda Bourke On Thriving For 90 Years In Retail [Episode 105]
07 Jun 2018
Contributed by Lukas
Patrick Bourke is CEO of his namesake men's clothing stores in Country Clare and his wife Imelda has her own restaurant across the street. I spoke...
Roberta Bonoff of Creative Kidstuff Says Everything Is Just A Conversation [Episode 104]
30 May 2018
Contributed by Lukas
Roberta Bonoff, CEO of Creative Kidstuff in Minneapolis shares her experiences of being in retail for 30 years, why tasks often get priority over sell...
Brian Travilla of Petco On Secrets To Managing Retail Employees [Episode 103]
23 May 2018
Contributed by Lukas
Brian Travilla, Regional & District Leader at PetCo shares how to have those uncomfortable conversations about attitude, what works to get employe...
Deanna Renda of Naples Soap Co. On The Tenacity of an Entrepreneur [Episode 102]
17 May 2018
Contributed by Lukas
Deanna Renda, the Founder of Naples Soap Company to talk about how she started from humble beginnings as a nurse and trying to solve her child's s...
Tony Drockton of Hammit Handbags On The Impact of Knowing Your Customer [Episode 101]
11 May 2018
Contributed by Lukas
Bob Phibbs, the Retail Doctor, sat down at Netsuite18 with Hammitt Handbags' Chief Cheerleader Tony Drockton to learn what it takes to be a succes...