The AI Experience Podcast: From Basics to Breakthroughs
Episodes
6 300 Hours Saved Monthly: How Berner Is Becoming AI-Native
01 Feb 2026
Contributed by Lukas
Why You Can't Miss This EpisodeBerner’s AI transformation is more than a case study; it’s a blueprint. In this episode, Joona Honka, Head of AI &a...
CX & AI – Finnish Leadership in Action
01 Jan 2026
Contributed by Lukas
Why You Can't Miss This EpisodeHow do leading Finnish organisations approach AI to drive customer experience and business growth? In this high-level C...
What It Really Takes to Build Human-Centred AI in Customer Experience
05 Dec 2025
Contributed by Lukas
Why You Can't Miss This EpisodeIn this insightful episode, Mari Eklund shares what truly happens behind the scenes when AI is introduced to enhance cu...
From AI Tools to AI-Native - How Agents Are Rewiring Business
09 Nov 2025
Contributed by Lukas
Why You Can't Miss This EpisodeThis episode takes you to the frontline of the AI-native transformation. AI entrepreneur and agentic systems expert Mik...
Can Europe Lead in AI – or Will Regulation Hold Us Back?
16 Oct 2025
Contributed by Lukas
Why You Can't Miss This EpisodeIn this compelling episode of The AI Experience Podcast, Member of the European Parliament Aura Salla pulls back the cu...
Humanizing AI: Lessons from Luxury Hospitality
12 Jun 2025
Contributed by Lukas
Why You Can't Miss This EpisodeIn this powerful episode of The AI Experience Podcast, Alec Dalton shares how AI can be used not to replace—but to el...
Agentic AI and GEO in Action: Powering Hyper-Personalised and Emotionally Intelligent CX
02 Apr 2025
Contributed by Lukas
Why You Can't Miss This EpisodeIn this groundbreaking episode of The AI Experience, we sit down with digital transformation leader Kieran Gilmurray to...
Leading the Way in Responsible AI: Verkkokauppa.com's Pioneering Journey in AI Governance
02 Mar 2025
Contributed by Lukas
Why You Can't Miss This EpisodeIn this episode, we explore how Verkkokauppa.com, Finland’s leading online retailer, has pioneered AI governance, bal...
AI Governance in Practice: Responsible AI and Risk Management in Artificial Intelligence
17 Jan 2025
Contributed by Lukas
Why You Can't Miss This EpisodeIn this engaging episode, Iiris Lahti, Head of Services and Customer Success at Saidot, explores the critical intersect...
The EU AI Act: Navigating Regulation, Corporate Responsibility, and Innovation in CX and EX
17 Dec 2024
Contributed by Lukas
Why You Can't Miss This EpisodeJoin us for the debut episode of The AI Experience Podcast, as host Sirte Pihlaja welcomes Susanna Mäkelä to an engag...