The Better Conflicts Audio Experience
Episodes
Joanna Page - A Career Retrospective
11 Nov 2025
Contributed by Lukas
🎙 Joanna Page: From Litigation to Leadership — The Evolving Role of Mediation in Modern LawJoanna Page, Partner at A&O Shearman and former Ch...
CEDR-Accredited Mediator Spotlight: David Wilson
24 Sep 2025
Contributed by Lukas
🎙️ From the high-pressure world of global finance to the collaborative space of mediation, David Wilson shares his journeyDavid’s career began ...
CEDR & Linklaters Workplace Activism Thought Leadership
09 Dec 2024
Contributed by Lukas
CEDR & Linklaters Workplace Activism Discussion 00:00 - Introduction 00:28 - What is workplace/employee activism? 04:22 - Is workplace/employee...
How Ombuds Services can help Resolve Organisational Conflict
17 Oct 2024
Contributed by Lukas
This insightful conversation explores the crucial role Ombuds services play in resolving workplace conflicts and how mediator skills are essential in ...
CEDR-Accredited Mediator Spotlight - Tony Coveney
21 May 2024
Contributed by Lukas
Tony Coveney has spent 43 years as a career investment banker and asset manager, working for some of the worlds leading financial institutions, and i...
CEDR in Conversation with Fraser Simpson - Making 'Speak Up' Human
15 May 2024
Contributed by Lukas
Fraser Simpson is Associate General Counsel - Ethics, Governance and Compliance at The Wellcome Trust, a large philanthropic foundation, based in Lon...
Eve Pienaar: Trust, Wills & Probate Mediation
28 Feb 2024
Contributed by Lukas
CEDR Mediator Eve Pienaar discusses trusts, wills & probate mediation# Video Contents: 00:00 - Intro 00:19 - Very often there is a significant...
Nick Pearson: Insolvency Mediation Case Study
28 Feb 2024
Contributed by Lukas
CEDR Mediator Nick Pearson discusses an insolvency case he was involved with. Audio Contents: 00:00 - Mediation is successful in this field because...
Tony Allen: Restoring Relations with the NHS
12 Feb 2024
Contributed by Lukas
CEDR Mediator Tony Allen discusses how mediation and the NHS Resolution Scheme can help to restore relations and trust with patients and claimants. ...
Fiona Colquhoun: Commercial Mediation Case
30 Jan 2024
Contributed by Lukas
CEDR Mediator Fiona Colquhoun discusses a commercial mediation case with an independent company that was contracted to provide a number of services a...
Heather Allen: Process Choices - How to Run a Joint Session
25 Jan 2024
Contributed by Lukas
CEDR Mediator Heather Allen discusses how to run a joint session. Video Contents: 00:00 - Intro 00:18 - The defendants are usually very flexible o...
Neil Goodrum - Workplace Mediation: Rebuilding Dialogue and Collaboration in a Fractured Workplace
23 Jan 2024
Contributed by Lukas
Two senior executives in a national organisation who couldn’t speak to each other. The task faced by CEDR Mediator Neil Goodrum in this workplace m...
Eve Pienaar: Property Mediation Case: Right of Access Resolution
18 Jan 2024
Contributed by Lukas
00:00 - Intro 00:12 - A large farm holding has parcelled out it's land 00:25 - One of the parties does not want their right of way to be used 00...
How to have Conversations about Politically Sensitive Topics: A Conversation with Jess Brandler of Solutions Not Sides
21 Dec 2023
Contributed by Lukas
In this podcast, we look at the question of how people can have conversations about politically sensitive and highly emotive topics. CEDR’s Frede...
Psychological Safety Webinar Questions
14 Dec 2023
Contributed by Lukas
Susanne Schuler, director of training and consultancy at CEDR, answers your questions posed during a recent psychological safety webinar. Including: ...
Nick Pearson: Navigating Cross Border Disputes
13 Dec 2023
Contributed by Lukas
CEDR Mediator Nick Pearson gives expert advice on how to navigate cross-border disputes. Video Contents: 00:00 - The importance of having senior ind...
Tony Allen: Navigating Clinical Negligence Cases
11 Dec 2023
Contributed by Lukas
CEDR Mediator Tony Allen give expert advice on how to navigate clinical negligence cases. Video Contents: 00:00 - The importance of having senior in...
Heather Allen - Benefits of Mutual Chairing in a Family Business Dispute
27 Nov 2023
Contributed by Lukas
CEDR Mediator Heather Allen discusses a dispute in a family run business and how being a neutral chair helped resolve the case. Video Contents: 00:0...
Felicity Steadman: Commercial Mediation Case - Franchisor and Franchisee
22 Nov 2023
Contributed by Lukas
CEDR Mediator Felicity Steadman details a commercial mediation cases involving a restaurant franchisor and franchisee. Video Contents: 00:00 - The ...
Stephen Bate: Commercial Mediation - Automotive Manufacturer-Distributor Dispute
13 Nov 2023
Contributed by Lukas
CEDR Mediator Stephen Bate details a dispute he mediated between a motorcycle manufacturer and a distributor. Video Contents: 00:00 - Intro 00:21...
Fiona Colquhoun: Power Imbalances and Fostering Participant Equity in a Transgender Policy Mediation
08 Nov 2023
Contributed by Lukas
CEDR Mediator Fiona Colquhoun discusses Power Imbalances and Fostering Participant Equity in a Transgender Policy Mediation: Video Contents: 00:00 ...
Eve Pienaar - How to Overcome Power Imbalances in Construction Mediations
06 Nov 2023
Contributed by Lukas
Contents: 00:00 - Intro 00:07 - The claimant was unable to bring the claim because they had gone insolvent 00:18 - Big residential construction di...
Navigating Banking Workplace Mediations
01 Nov 2023
Contributed by Lukas
CEDR Mediator Neil Goodrum discusses workplace mediations in the banking and finance sector. Contents: 00:00 - Intro 00:12 - Overview of the case 0...
Importance of Decision Makers Attendance at Banking Mediations
30 Oct 2023
Contributed by Lukas
CEDR Mediator Nick Pearson discusses a mediation he conducted between a bank and an organisation in the Middle East - and how it is key in such mediat...
10th CEDR Mediation Audit - What you Need to Know
02 Feb 2023
Contributed by Lukas
2023 marks the tenth occasion in which CEDR has released its biennial audit of the United Kingdom Commercial Mediation marketplace. For 20 years it ha...
CEDR and BIICL | Breathing Space Podcast Series | Epiosde 4
31 Jan 2023
Contributed by Lukas
CEDR is proud to partner with the British Institute of International and Comparative Law (BIICL) on a new podcast series on smarter approaches to disp...
Conflict Engagement Skills for Leaders | Episode 3
21 Nov 2022
Contributed by Lukas
A lot has been written about leadership skills, especially recently. However, what is often missing from these works is a leader’s role in managing...
The Practicalities of Making a Success of Mandatory Mediation
14 Nov 2022
Contributed by Lukas
Following the Woolf reforms in the late 90s, are we on the precipice of another great wave in the uptake of mediation in the United Kingdom? There is ...
Conflict Engagement Skills for Leaders | Episode 2
09 Nov 2022
Contributed by Lukas
A lot has been written about leadership skills, especially recently. However, what is often missing from these works is a leader’s role in managing...
Is Mandatory Mediation a Good Idea?
01 Nov 2022
Contributed by Lukas
Following the Woolf reforms in the late 90s, are we on the precipice of another great wave in the uptake of mediation in the United Kingdom? There is ...
The Human Face of a Green Economy | Part 3 - Key to Success
24 Oct 2022
Contributed by Lukas
"The secret to change is to focus all of your energy not on fighting the old, but on building the new." - Socrates In this 3 part podcast series, you ...
Conflict Engagement Skills for Leaders | Episode 1
19 Oct 2022
Contributed by Lukas
A lot has been written about leadership skills over the years, especially recently. However, what is often missing from these works is a leader’s r...
The Human Face of a Green Economy | Part 2 - Showing all the Facets
11 Oct 2022
Contributed by Lukas
"The secret to change is to focus all of your energy not on fighting the old, but on building the new." - Socrates In this 3 part podcast series, you ...
The Human Face of a Green Economy | Part 1 - Climate Risk Mapping
29 Sep 2022
Contributed by Lukas
"The secret to change is to focus all of your energy not on fighting the old, but on building the new." - Socrates In this 3 part podcast series you w...
CEDR and BIICL | Breathing Space Podcast Series | Epiosde 3
28 Sep 2022
Contributed by Lukas
CEDR is proud to partner with the British Institute of International and Comparative Law (BIICL) on a new podcast series on smarter approaches to disp...
Workplace Mediation Series | EP.06 | Confidentiality Considerations
16 May 2022
Contributed by Lukas
This podcast series on Workplace Mediation accompanies ‘CEDR’s Complete Guide to Workplace Mediation’ which can be accessed below. The series wi...
CEDR and BIICL | Breathing Space Podcast Series | Epiosde 2
03 May 2022
Contributed by Lukas
CEDR is proud to partner with the British Institute of International and Comparative Law (BIICL) on a new podcast series on smarter approaches to disp...
Should the UK Sign the Singapore Convention?
27 Apr 2022
Contributed by Lukas
In early 2022, the UK government ran a consultation on whether it should sign the Singapore Convention on Mediation. To discuss this issue, foll...
Ask a Negotiator Episode 17 - Conversation with Dr. Martin Klimmek
19 Apr 2022
Contributed by Lukas
In this episode of Ask a Negotiator, podcast regulars Philip and Ben spoke to Dr. Martin Klimmek, Head of Digital Development and Operations at Siemen...
CEDR and BIICL | Breathing Space Podcast Series | Epiosde 1
30 Mar 2022
Contributed by Lukas
CEDR and the British Institute of International and Comparative Law (BIICL) have collaborated on a new podcast series on smarter approaches to dispute...
Workplace Mediation Series | EP.05 | Internal or External Mediator?
28 Mar 2022
Contributed by Lukas
This podcast series on Workplace Mediation accompanies ‘CEDR’s Complete Guide to Workplace Mediation’ which can be accessed below. The series wi...
Workplace Mediation Series | EP.04 | How to Set Up your Workplace Mediation
21 Mar 2022
Contributed by Lukas
This podcast series on Workplace Mediation accompanies ‘CEDR’s Complete Guide to Workplace Mediation’ which can be accessed below. The series wi...
Ask a Negotiator Episode 16 – 'Sound of Silence'
18 Mar 2022
Contributed by Lukas
As part of Philip's 'Back-To-Basics' range of highly effective and undervalued negotiation skills, this episode looks at the use of silence. Phi...
Workplace Mediation Series | EP.03 | What Does Workplace Mediation Look Like?
04 Mar 2022
Contributed by Lukas
This podcast series on Workplace Mediation accompanies ‘CEDR’s Complete Guide to Workplace Mediation’ which can be accessed below. The series wi...
Ask a Negotiator Episode 15 – 'Minimal Encouragers'
03 Mar 2022
Contributed by Lukas
As part of Philip's 'Back-To-Basics' range of highly effective and undervalued negotiation skills, this episode looks at minimal encouragers. These si...
Workplace Mediation Series | EP.02 | Difference Between Employment & Workplace Mediation
24 Feb 2022
Contributed by Lukas
This podcast series on Workplace Mediation accompanies ‘CEDR’s Complete Guide to Workplace Mediation’ which can be accessed below. The series wi...
Ask a Negotiator Episode 14 – 'Conscious Competence' and 'Something Else'
16 Feb 2022
Contributed by Lukas
In this podcast, we revisit the purpose of the #askanegotiator series - to encourage you, the listener, to improve your competence as a negotiator. To...
James South Leadership Series (EP 02) - Julie Mangan | Leaders as Mediators
16 Feb 2022
Contributed by Lukas
There is an increasing trend towards leaders developing and deploying the skills of a Mediator. Whether this is chairing and facilitating meetin...
Workplace Mediation Series | EP.01 | Workplace Conflict
14 Feb 2022
Contributed by Lukas
This podcast series on Workplace Mediation accompanies 'CEDR's Complete Guide to Workplace Mediation' which can be accessed below. The series will con...
CEDR Interview Series on the Challenges within Diversity and Inclusion – Episode 6
28 Oct 2021
Contributed by Lukas
The CEDR Interview Series on the challenges within Diversity and Inclusion aims to empower society to hold powerful dialogues. We will hold discussion...
Understanding Consumer Disputes (Ep.02) - CEDR Foundation Thought Leadership Series
27 Oct 2021
Contributed by Lukas
Episode 2: The Journey of Consumer ADR Frederick Way, Head of CEDR Foundation speaks with John Munton, Director of Dispute Resolution Services at CEDR...
Mediation Today EP.01 - Mandatory Mediation
26 Oct 2021
Contributed by Lukas
Following the publication of the Civil Justice Council's report on Mandatory Mediation, Lauren McGuirl (Director of Commercial Disputes, CEDR) and Ton...
Understanding Consumer Disputes (Ep.01) - CEDR Foundation Thought Leadership Series
31 Aug 2021
Contributed by Lukas
Episode 1: When Consumers Complain: How consumers make effective complaints Frederick Way, Head of CEDR Foundation speaks with Pablo Cortes, Pro...
Trusts, Wills and Probate Mediation - A Mediator's View
17 Jun 2021
Contributed by Lukas
In this podcast, CEDR spoke to experienced Trust, Wills and Probate Mediator Nick Pearson about the challenges involved in mediating these cases, key ...
CEDR Interview Series on the Challenges within Diversity and Inclusion – Episode 5
08 Jun 2021
Contributed by Lukas
The CEDR Interview Series on the challenges within Diversity and Inclusion aims to empower society to hold powerful dialogues. We will hold discussion...
James South Leadership Series (EP 01) - Elodie Loing & Organisational Conflict
12 May 2021
Contributed by Lukas
The cost of getting conflict wrong, particularly at Senior Levels, can be incredibly serious for any organisation. This is the topic James South, Mana...
9th Mediation Audit - Everything you Need to Know
05 May 2021
Contributed by Lukas
Want to know how large the UK Mediation market was before COVID-19? And how the pandemic affected the industry? Perhaps you are interested in the sett...
Groupthink
30 Apr 2021
Contributed by Lukas
Stay Quiet. Protect the Group. Save Reputations. The Groupthink mantra. It is hard to stress just how destructive this trait can be within teams and o...
Ask a Negotiator Episode 13 – Breaking the Silence Part 2
28 Apr 2021
Contributed by Lukas
How do you talk to someone who does not want to talk to you? A fantastic question and one we have broken down into two parts. Part Two, in this podca...
Ask a Negotiator Episode 12 - Breaking the Silence Part 1
20 Apr 2021
Contributed by Lukas
"How do you talk to someone who does not want to talk to you." A fantastic question and one we have broken down into two parts. Part One, in this podc...
CEDR Interview Series on the Challenges within Diversity and Inclusion – Episode 4
13 Apr 2021
Contributed by Lukas
The CEDR Interview Series on the challenges within Diversity and Inclusion aims to empower society to hold powerful dialogues. We will hold discussion...
Safe-to-Fail Spaces
08 Apr 2021
Contributed by Lukas
Creativity and innovation within teams and organisations rely on people feeling encouraged and able to voice ideas and make mistakes without fear of r...
Ask a Negotiator Episode 11 - Pastries and Pints
07 Apr 2021
Contributed by Lukas
This episode of #askanegotiator is a little different from the others. While we normally ask Philip Williams a negotiation question, this time, we ref...
Ask a Negotiator Episode 10 - Rescue Yourself
31 Mar 2021
Contributed by Lukas
Have you been in a situation with a colleague, a client or perhaps a friend where the pressure has piled on and you haven't reacted well? Maybe you fi...
Understanding Trust, Wills and Probate Mediation
24 Mar 2021
Contributed by Lukas
In this podcast on Trust, Wills and Probate Mediation, CEDR has teamed up with Withersworldwide to look in-depth at mediating in this sector. Hosted b...
Ask a Negotiator Episode 9 – The Trilogy of Persuasive Negotiation
10 Mar 2021
Contributed by Lukas
What is the one thing people miss in negotiation every time? In this episode of #askanegotiator, Philip Williams draws on the teachings of Ancient Gre...
CEDR Interview Series on the Challenges within Diversity and Inclusion – Episode 3
11 Feb 2021
Contributed by Lukas
The CEDR Interview Series on the challenges within Diversity and Inclusion aims to empower society to hold powerful dialogues. We will hold discussion...
CEDR Interview Series on the Challenges within Diversity and Inclusion – Episode 2
05 Feb 2021
Contributed by Lukas
The CEDR Interview Series on the challenges within Diversity and Inclusion aims to empower society to hold powerful dialogues. We will hold discussion...
CEDR Interview Series on the Challenges within Diversity and Inclusion - Episode 1
05 Feb 2021
Contributed by Lukas
This CEDR Interview Series, introduced by Susanne Schuler, on the challenges within Diversity and Inclusion aims to empower society to hold powerful d...
Conflict Management as a Strategic Business Tool
05 Feb 2021
Contributed by Lukas
As part of our interactive webinar on Conflict Management as a Strategic Business tool, we were joined by international business leaders who shared th...
Becoming a CEDR-Accredited Mediator - Head of Employment & Compliance (Part 3)
05 Feb 2021
Contributed by Lukas
CEDR spoke to Deirdre Knox about why she trained to be a CEDR-Accredited Mediator, the skills she learned on and has developed since the training and ...
Becoming a CEDR-Accredited Mediator - Head of Employment & Compliance (Part 2)
05 Feb 2021
Contributed by Lukas
CEDR spoke to Deirdre Knox about why she trained to be a CEDR-Accredited Mediator, the skills she learned on and has developed since the training and ...
Becoming a CEDR-Accredited Mediator - Head of Employment & Compliance (Part 1)
05 Feb 2021
Contributed by Lukas
CEDR spoke to Deirdre Knox about why she trained to be a CEDR-Accredited Mediator, the skills she learned on and has developed since the training and ...
Understanding Online Mediation - Part 3
05 Feb 2021
Contributed by Lukas
In the final podcast of this series on Online Mediation, Gillian Caroe takes a closer look at some of the challenges and benefits of online mediation ...
Understanding Online Mediation - Part 2
05 Feb 2021
Contributed by Lukas
In Part 2 of this series on Online Mediation, CEDR spoke to Gillian Caroe about practical aspects of mediating online including private and joint sess...
Understanding Online Mediation - Part 1
05 Feb 2021
Contributed by Lukas
In Part 1 of this series on Online Mediation, CEDR spoke to Gillian Caroe about perceptions and reservations about online mediation, building rapport ...
Organisational Conflict - The Value of Upskilling your Employees
05 Feb 2021
Contributed by Lukas
In this Better Conflicts Podcast series, CEDR Mediator and Trainer, Gillian Caroe explores how organisations can better handle conflict within the wor...
Organisational Conflict - Employment & Workplace Mediation
05 Feb 2021
Contributed by Lukas
In this Better Conflicts Podcast series, CEDR Mediator and Trainer, Gillian Caroe explores how organisations can better handle conflict within the wor...
The Singapore Convention Enters into Force - Reflections, Practicalities & Opportunities
05 Feb 2021
Contributed by Lukas
On 12 September 2020, the Singapore Convention on Mediation enters into force. To discuss this landmark moment for Mediation, we spoke to two leading ...
Racial Bias in Commercial Mediation
05 Feb 2021
Contributed by Lukas
In this podcast, James South and Tracey Fox explore the historical reason behind the lack of racial and other diversity in commercial mediation, how t...
Women in Mediation - Reflections, Challenges & Opportunities
05 Feb 2021
Contributed by Lukas
Following an UNCITRAL panel (United Nations Commission on International Trade Law) webinar in partnership with UN Women in which Eileen Carroll QC (Ho...
EU Platform-to-Business Regulation - Are you Ready?
05 Feb 2021
Contributed by Lukas
In this Podcast, hosted by Baker McKenzie, Lauren McGuril, Director of Commercial Disputes at CEDR joins Baker McKenzie Partners Helen Brown and Julia...
CEDR's First Virtual Mediator Skills Training - Reflections & Insight
05 Feb 2021
Contributed by Lukas
To give you on-the-ground insight into CEDR's Virtual Mediator Skills Training, we spoke to the three people most intimately involved in the design an...
Making Emotional Connections - Building Rapport and Relationships Virtually
05 Feb 2021
Contributed by Lukas
Eileen Carroll QC (Hon), Principal Mediator at CEDR shares her experience of the importance of building rapport and making emotional connections withi...
International Mediation - Practicalities, Challenges & Opportunities
05 Feb 2021
Contributed by Lukas
James South and Eileen Carroll QC (Hon) take a detailed look at the practical aspects of mediating international disputes. They discuss: - What ...
Trade Union Negotiations and Refereeing Rugby
05 Feb 2021
Contributed by Lukas
We spoke to Malcolm Currie, Mediator and member of CEDR's Training Faculty about his varied and interesting career which includes complex Trade Union ...
CEDR Celebrates 30 Years
05 Feb 2021
Contributed by Lukas
To mark CEDR's 30th anniversary (14th Nov 2020), we spoke to the 3 people most intimately involved in the organisation now and since its inception. Ei...
Looking Back & Looking Forward - CEDR's Review of 2020
05 Feb 2021
Contributed by Lukas
2020 has been an incredibly challenging year. Necessity being the mother of invention saw us all adapt to new ways of working with both colleagues and...
Conflict Styles - Collaborating
05 Feb 2021
Contributed by Lukas
The extent to which you can effectively collaborate is what will determine how successful you are as an individual, team and organisation. In this fin...
Conflict Styles - Compromising
05 Feb 2021
Contributed by Lukas
Often, compromising in conflict situations works. However, there are times where you need to have the confidence and ability to go that extra mile and...
Conflict Styles - Competing
05 Feb 2021
Contributed by Lukas
Prevalent in TV, film and politics, where the more negative aspects of this style are often glamorised or admired - bullish, steam-roller and borderli...
Conflict Styles - Avoiding
05 Feb 2021
Contributed by Lukas
Can you think of a situation where you avoided having a difficult conversation with a colleague, client or friend? How did that make you feel? What im...
Conflict Styles - Accommodating
05 Feb 2021
Contributed by Lukas
Conceding to others, letting them have what they want and ignoring your own needs - so-called 'people-pleasing' - is a widely spread conflict behaviou...
Conflict Styles - Moving from Style to Strategy
05 Feb 2021
Contributed by Lukas
What are conflict styles? How do they impact how you handle difficult situations? Could you be more strategic when resolving conflict? In Episode 1 of...
Ask a Negotiator Episode 8 – Is Hostage Negotiation like the Movies?
05 Feb 2021
Contributed by Lukas
In our final podcast before Christmas 2020, Phil answers a question he gets asked a lot. It is not surprising that this question came up at this time ...
Ask a Negotiator Episode 7 – How to Manage a Crisis
05 Feb 2021
Contributed by Lukas
How well equipped are you to manage a crisis at your organisation? We have all been facing the biggest crises for a generation - the COVID19 pandemic....
Ask a Negotiator Episode 6 – One Thing I Believe to be True About Negotiation
05 Feb 2021
Contributed by Lukas
Is there no such thing as a bad question? Well, maybe. But, when we asked Philip Williams what was the one thing he believed to be true about negotiat...
Ask a Negotiator Episode 5 – Find the 'Loss'
05 Feb 2021
Contributed by Lukas
What do you do when parties feel they have nothing to lose? This #askanegotiator question comes from a Practice Support Lawyer at a London law fi...
Ask a Negotiator Episode 4 – 80/20 of Negotiation
05 Feb 2021
Contributed by Lukas
What is the 20% that is going to deliver 80% of the results in your negotiation? It's not surprising that this #askanegotiator question was submitted ...
Ask a Negotiator Episode 3 - Overcoming Extreme Adversity
05 Feb 2021
Contributed by Lukas
s a Hostage and Crisis Negotiator, Philip Williams was regularly called in to save lives. On far more occasions than not, he did. But, what about when...