The Chief Customer Officer Human Duct Tape Show

Strategies for CCO Success in Startup Companies with Rosalyn Curato

02 May 2019

Contributed by Lukas

There's a certain skill that comes with taking the knowledge you've gained and pulling it together for the organization in a way that will help leader...

Make Customer Delight About Delivering Value with Jon Herstein of Box

25 Apr 2019

Contributed by Lukas

"Customer delight is incredibly important, but it's also insufficient," says Jon Herstein, Chief Customer Officer at Box, a cloud content management c...

How to Improve Customer Experience at a Fast Food Restaurant with Fernando Machado of Burger King

19 Apr 2019

Contributed by Lukas

"The expectations of people, thanks to technology, are different. You want it now, you want it fast, you want good service, you want it with no fricti...

A 3-Stage Approach To Your Company's New Customer Experience

12 Apr 2019

Contributed by Lukas

Are you responsible for building an entirely new customer experience path for your organization? Monica Whiting, Vice President of Customer Experienc...

How A Legacy Organization Embraces Digital Media to Engage with Audiences in a Meaningful Way

05 Apr 2019

Contributed by Lukas

How does a legacy organization learn how to integrate digital technology in a way that facilitates a meaningful customer experience? Todd Unger, Chief...

4 Tactics to Building and Managing Customer Success with Allison Pickens

28 Mar 2019

Contributed by Lukas

Allison Pickens is a Chief Operating Officer at Gainsight, a customer success SaaS organization, whose role is also inclusive of CCO responsibilities....

3 Keys to Creating Excellence in Your Customer and Employee Experience with Horst Schulze

21 Mar 2019

Contributed by Lukas

"Don't look at yourself, look at your customer. Be sure you have your customer in mind when you create something. Be sure it's customer-focused, not s...

3 Steps to Mapping a Robust Customer Journey with Chelsie Rae Lee of SnackNation

15 Mar 2019

Contributed by Lukas

Does your organization have a system in place for measuring customer churn? In today's episode, I chat with Chelsie Rae Lee, Senior Vice President of ...

How One B2B Software Company Shifted Its Mindset to Unlock Growth

08 Mar 2019

Contributed by Lukas

How do we look at the total journey and understand the underlying drive of customers, so we can develop digital products that better meet their needs?...

5 Key Actions to Help You Stay Ahead of Market Disruption As You Lead CX

01 Mar 2019

Contributed by Lukas

In today's episode, I chat with Thales Teixeira, a Lumry Family Associate Professor at the Harvard Business School. Thales has been in this position f...

3 Tactics to Transform CX and Employee Development From a Sri Lankan Telecommunications Company

22 Feb 2019

Contributed by Lukas

In today's episode, we're going international with Rekha Weerasooriya, General Manager of Customer Experience Management and People Development at Dia...

How One Insurance Company Transformed its Customer Experience at the Enterprise Level

15 Feb 2019

Contributed by Lukas

Today I'm chatting with Scott Campbell, the senior vice president and chief client officer at American National, which offers personalized insurance c...

Leading a Purpose-Driven Organization: Putting Customers and Members First at REI

08 Feb 2019

Contributed by Lukas

Today, we're doing something a little different; The Chief Customer Officer Human Duct Tape Show is in both video and audio form. I think you're reall...

How the Cincinnati Zoo and Botanical Garden Approaches the Visitor Experience

01 Feb 2019

Contributed by Lukas

Quite a few of the CX leaders I've spoken to on the podcast have shared that previous experiences in sales, retail, and hospitality helped create a fo...

The Basics of Establishing and Operationalizing Your CX Foundation

26 Jan 2019

Contributed by Lukas

In today's episode, I explore the basics of establishing a core CX foundation for your organization with Darin Byrne, Vice President of Client Experie...

How To Connect Your Employees to Your Customers and Company Mission

17 Jan 2019

Contributed by Lukas

In today's episode, I chat with CCO Lisa Henken Ramirez, about implementing customer experience Netspend, a young, a finance-related company. Netsp...

How a Clean Energy Start-up Approaches Customer Experience

10 Jan 2019

Contributed by Lukas

As conversations around sustainability and corporate social responsibility continue to increase, I think you'll enjoy this timely conversation with M...

Best of the Podcast 2018: Defining Patient and Customer Experience at Cedars-Sinai Hospital

04 Jan 2019

Contributed by Lukas

Today's podcast is the last replay featuring "best of" content from 2018. Thank you all for your support and for taking the time to listen to these po...

Best of the Podcast 2018: Defining Patient and Customer Experience at Cedars-Sinai Hospital

04 Jan 2019

Contributed by Lukas

Today's podcast is the last replay featuring "best of" content from 2018. Thank you all for your support and for taking the time to listen to these po...

Best of the Podcast 2018: How A Telecommunications Organization Earned the Right to Customer Growth

28 Dec 2018

Contributed by Lukas

Today's "Best of 2018" episode features Patricia Pedhom Nono, who was previously the general manager of customer service & customer experience at MTN...

Best of the Podcast 2018: Build Power Moments in Your Customer Experience

20 Dec 2018

Contributed by Lukas

"Our lives as human beings are made up of moments," said Dan Heath in my interview with him earlier this year. One of my most popular podcast episodes...

Best of the Podcast: Implementing CX at a Global Organization with Amanda Sachs of Microsoft

14 Dec 2018

Contributed by Lukas

I'm closing out the year by replaying some of my most popular episodes from 2018. Today's episode, which many of you seemed to enjoy, features Amanda ...

Unite the Silos and Create an Internal Shared Vision When Implementing a CX Transformation

06 Dec 2018

Contributed by Lukas

In today's episode, I chat with Alvin Stokes, Senior VP of Customer Experience at Cable & Wireless Communications (C&W), and we discuss how he began a...

CCO Shares How to Create a Customer-First Health Care System by Directly Engaging Members

29 Nov 2018

Contributed by Lukas

How do you make health care more personal and customer-focused? This is a topic that comes up in my interview with Antoinette Taranto, Chief Customer ...

Best of the Podcast: Revamp Your Employee Experience By Rethinking Your Hiring Methods

23 Nov 2018

Contributed by Lukas

Today, I'm replaying one of our most popular episodes from 2018 about the employee experience and building customer loyalty at Hertz with Eric Smuda, ...

3 Ways to Convey CX Needs to Your Executive Leadership Team Using Research and Empathy

15 Nov 2018

Contributed by Lukas

As CX leaders and in our own lives, we've seen that sometimes, finance companies can be a little late to the customer experience train, so I think you...

Best of the Podcast: Improve Your Customers' Lives by Stepping into Their Shoes

09 Nov 2018

Contributed by Lukas

Do you put the needs of your customers first and focus on the value you provide them? Today, we're replaying an episode that many of you enjoyed, feat...

Implement These 5 Tactics to Improve Employee Experience

01 Nov 2018

Contributed by Lukas

As a business leader or owner, do you think about how your approach to hiring impacts your organization and customer experience? In today's podcast ep...

How Two CX Leaders United Their Organizations Under Shared Value Systems to Transform Customer Experience

25 Oct 2018

Contributed by Lukas

I'm revisiting conversations from two CX leaders who have united their organizations to conduct a CX transformation guided by a specific purpose to en...

Advance your CX Work by Uniting the C-Suite in Their Commitment and Accountability

18 Oct 2018

Contributed by Lukas

I'm sharing excerpts from previous interviews with two experienced C-Suite leaders who successfully implemented very tactical steps with a focus on u...

Advance your CX Work by Uniting the C-Suite in Their Commitment and Accountability

18 Oct 2018

Contributed by Lukas

I'm sharing excerpts from previous interviews with two experienced C-Suite leaders who successfully implemented very tactical steps with a focus on u...

How to Build in Experiences That Will Earn Customers' Raves: Introducing the "Talk Trigger" with Jay Baer

11 Oct 2018

Contributed by Lukas

I interview Jay Baer, founder of Convince & Convert, and author of the new book "Talk Triggers: The Complete Guide to Creating Customers With Word of...

4 Strategies to Improve Customer Experience in the Airline Industry

04 Oct 2018

Contributed by Lukas

In today's episode, you'll hear from Karen Ellis, the Chief Customer Officer of San Antonio airport, and Sonya Lacore, Vice President of Inflight Ope...

3 Steps to Communicate Your CX Plan with Leaders, Stakeholders, and Outliers

27 Sep 2018

Contributed by Lukas

"If you have a customer success job in an organization that isn't interested in customer retention, you need to consider doing something else," says L...

How Do You Define and Operationalize Customer-Obsession? Two CX Leaders Share Their Experience and Tactics

20 Sep 2018

Contributed by Lukas

Do you lead your business by thinking about your customers' wants and needs? Are you putting the customer first? In today's episode, we're revisiting ...

How Two Leaders Use Customer Journey Mapping As a Tool to Unite Leadership and Address Customer Retention Concerns

13 Sep 2018

Contributed by Lukas

In my recent vlog, Jeanne's Daily Dose...Of Reality, I discuss the importance of journey mapping and how you can use it to break down silos and unite ...

Showcasing Advanced Customer Experience Leadership with Bob Buiaroski, SVP of CX at ManuLife

06 Sep 2018

Contributed by Lukas

I had the pleasure of speaking with Bob Buiaroski, the SVP of Manulife, a leading Canadian-based financial services group that serves millions of cust...

How Electronic Arts Improves the Gamer Experience Through Team Empowerment and Journey Mapping

31 Aug 2018

Contributed by Lukas

You may think of gaming as simply a favorite past time of your children or nieces and nephews, but did you know it's actually on track to becoming a ...

5 Steps to CX Management in the Public Transportation Industry with Anand Sampat

23 Aug 2018

Contributed by Lukas

In today's conversation with Anand Sampat, the head of customer experience for C2C, a public London commuter train that services 40,000 daily commuter...

Why Determining Your Power Core Focuses Your Customer Experience Strategy

16 Aug 2018

Contributed by Lukas

On today's episode, we're talking to Lee Roquet, the Chief Customer Officer at Yellowfin, a B2B SaaS company that provides a business intelligence ana...

4 Ways Building a 'Customer Room' Can Reshape Your Customer Experience

10 Aug 2018

Contributed by Lukas

In today's episode, I chat with Daniel Coullet, Senior Vice President of Customer Success and Experience, and Elizabeth Curtin, Customer Experience P...

How Has CX Evolved and How Should it Impact Your Company's Growth and Leadership?

03 Aug 2018

Contributed by Lukas

In this episode, Rob Markey, leader of customer strategy and marketing practice at Bain & Company and co-author of The Ultimate Question 2.0, How N...

How to Unite Silos Across Multiple Government Agencies to Streamline a CX Transformation

27 Jul 2018

Contributed by Lukas

We know how difficult it can be to unite silos within your own organization, now imagine you had to unite silos across 17 different state agencies! T...

Tactics to Implement in Your First Six Months Leading CX in the Telecommunications Industry

23 Jul 2018

Contributed by Lukas

Over the past two years, the CX leaders and CCOs that I've spoken with have shared great actionable advice and tactics to help you transform the cultu...

How to Lead CX Transformation in a Customer-Focused Tech Organization

23 Jul 2018

Contributed by Lukas

"You can't change Rome in a day. You need a plan and you need to take baby steps," said Sue Martin Homes, Global VP of Customer Service at Newegg, the...

Improving Customer Experience Management in a State Government Agency

03 Jul 2018

Contributed by Lukas

How do you transform a bureaucracy that was generations in the making? In today's episode, I speak with Greg Derwart, Managing Director, Administratio...

CXO Transforms Parkland Hospital Customer Experience Through Employee Experience

28 Jun 2018

Contributed by Lukas

Vishal Bhalla is the VP & Chief Experience Officer at Parkland Health & Hospital System, and similar to my guest Shawn Smith in my last interview, Vi...

How to Improve Healthcare CX: Lessons from a CXO and Hospitality Veteran

20 Jun 2018

Contributed by Lukas

Shawn Smith is a Chief Experience Officer at MedStar Washington Hospital Center. Though he's only been in this position for less than a year, Shawn is...

How to Build the Employee Experience and Culture of Continuous Improvement with VP of CX & Loyalty at Hertz

06 Jun 2018

Contributed by Lukas

How do you take insights from customers and drive better decision making and better product delivery? This is one of the many questions that Eric Smud...

CX Leadership in the International Gas and Tech B2B Industry with Antonio Susta

31 May 2018

Contributed by Lukas

In today's episode, I speak with Antonio Susta, Head of Customer Experience and Customer Service at The Linde Group, a world leading supplier of indus...

Head of Fan Experience at Fanatics Shares Why Employee and Customer Experience Go Hand in Hand

23 May 2018

Contributed by Lukas

"I really, truly pride myself in surrounding myself with a team of super talented people and letting them shine and be their best selves," says Caroly...

Want to Improve Your Customer Relationships and Bottom Line? Put Yourself in Your Customers' Shoes Says CCO at Rigor

16 May 2018

Contributed by Lukas

"The experiences start from the beginning; the customer has to start feeling that empathy from the beginning when they are prospects," says Francis Co...

Customer Experience Leadership in the Media Landscape with Amy Shioji of USA Today

10 May 2018

Contributed by Lukas

In today's episode with Amy Shioji, Head of Customer Experience at USA Today Network, we talk about how she advocated for a more holistic view of cust...

Earning the Right to Customer Experience Transformation at a Telecommunications Company with Patricia Pedhom Nono

02 May 2018

Contributed by Lukas

Are you experiencing some challenges from your C-Suite regarding the implementation of a customer experience transformation? In today's episode, I tal...

Microsoft's Path to Customer Obsession with Global General Manager of Customer & Partner Experience Amanda Sachs

24 Apr 2018

Contributed by Lukas

This is the 100th episode of the Chief Customer Officer Human Duct Tape show, and I have YOU to thank for it! In this episode, I speak with Amanda Sac...

Do Law Firms Need a Chief Experience Officer? Yes! A CXO at Miles & Stockbridge P.C. Explains Why

19 Apr 2018

Contributed by Lukas

In this episode leading up to my 100th episode release next week, I speak with Edwin Bodensiek, the Chief Experience Officer for Miles & Stockbridge P...

How to Leverage Your Past to Prepare You For a Customer Experience Role

11 Apr 2018

Contributed by Lukas

If you look back on your career journey, do you recognize specific skills and experiences that paved the way for you to succeed in your current role? ...

How Do You Prioritize the CX Work to Be Done in the First Year of the CCO Role?

04 Apr 2018

Contributed by Lukas

Have you recently become a chief customer officer? If you're taking on a CCO role in a company, there's a lot of work that has to be done to get your ...

CX Wisdom You Need to Know From 6 Leaders in B2B Organizations

28 Mar 2018

Contributed by Lukas

If you're leading CX work within an organization, one of the keys to success is to listen to others. Whether you've been doing this work for years or ...

7 Leaders in Finance and Tech Share What They Wish They Knew Before Embarking on Their CX Journey

22 Mar 2018

Contributed by Lukas

Our work as CX practitioners is to put the customer first and think about how we can positively affect their interactions with our brand and organizat...

6 CCOs Share Lessons They've Learned During Their CX Journey

15 Mar 2018

Contributed by Lukas

There's so much to learn about successfully implementing a program through your own trial and error, but what would success look like without mentors ...

How to Lead a Successful Customer Experience Transformation in the Telecom Industry

07 Mar 2018

Contributed by Lukas

"I think the power of collaboration and people talking together and sitting together shouldn't be underestimated," says  Charlotte Dunsterville, Chi...

Defining the Chief Patient Experience Officer Role at Cedars-Sinai Hospital

28 Feb 2018

Contributed by Lukas

How do you define patience experience in a hospital? Alan Dubovsky, Chief Patient Experience Officer at Cedars-Sinai, talks about how he defined his n...

How to Create Power Moments That Rise Above The Rest with Dan Heath

21 Feb 2018

Contributed by Lukas

"Our customers' lives and our lives are made up of moments," says Dan Heath, co-author of The Power of Moments: Why Certain Experiences Have Extraord...

How Leadership Impacts Customer Service and Experience at Samsung Electronics America

13 Feb 2018

Contributed by Lukas

"Brands need to do things that build trust and reliance just like interpersonal relationships," says Josh Ives, the VP of Customer Experience Manageme...

Remembering Diana Helfinstine and Her Commitment to Customer-Driven Growth at Essilor

08 Feb 2018

Contributed by Lukas

We recently learned that a good friend of ours, Diana Helfinstine, VP of Customer Experience at Essilor, the world's largest manufacturer of eyeglasse...

Pioneering Customer Experience in Healthcare at Cleveland Clinic

02 Feb 2018

Contributed by Lukas

Dr. Adrienne Boissy, a neurologist and the leader of the patient, care giver and family experience at Cleveland Clinic and I share the path to embeddi...

What's the Key to a Strong CX Foundation? Be Obsessed with Your Customers

25 Jan 2018

Contributed by Lukas

Is your company customer obsessed? If not, it should be! Tamar Cohen, Head of US Customer Experience for Zoetis, a leader in animal health services, s...

Leadership and Crafting the Customer Experience in Consumer Goods with Kathy Tobiasen

18 Jan 2018

Contributed by Lukas

"I have a passion for customer service and customer care, and I know that I have high expectations." says Kathy Tobiasen, VP of Customer Experience a...

Problem Solving and Customer Experience Transformation in the Australian Postal System with CCO Christine Corbett

12 Jan 2018

Contributed by Lukas

How do you transform customer experience within the postal service - an industry that affects the whole nation? In this episode, Christine Corbett, a ...

Best of the Podcast: How to Create A Path for CX Leadership with Google's VP of Ads and Commerce UX

02 Jan 2018

Contributed by Lukas

In this 2017 Best of the Podcast episode, I revisit my interview with Catherine Courage, the VP of Ads and Commerce User Experience at Google. Catheri...

Best of the Podcast: The Process of CX Hiring and Transformation at Volkswagen Group Australia

29 Dec 2017

Contributed by Lukas

In this 2017 Best of the Podcast episode, I revisit my interview with Jason Bradshaw, CCO of Volkswagen Group Australia. We talk about how Jason trans...

Best of the Podcast: Defining the CX Role in a Mission-Focused Company with Lyft's VP of Customer Experience and Trust

19 Dec 2017

Contributed by Lukas

As 2017 comes to an end, I'm replaying 3 of my most popular podcast episodes of 2017. In this episode, I chat with Mary Winfield, the VP of Customer...

How CMO Leadership is Expanding to Include Both Marketing and Customer Experience Transformation

12 Dec 2017

Contributed by Lukas

In my conversation with Isabella Lau, who has held the hybrid role of both CMO & CMO at Manulife Hong Kong for over 7 years, we discuss this emerging...

How Angi Co-Founder Became the Chief Customer Officer at ANGI Homeservices

06 Dec 2017

Contributed by Lukas

Do you have what it takes to be an entrepreneur? Can you manage a B2B relationship with customer providers and consumers? In this episode, Angie Hicks...

Transform Your B2B Company From a Product-Centric Cuture to Customer-Centric Culture with Sami Nuwar – CB79

28 Nov 2017

Contributed by Lukas

How do you transform the culture and operations of your company to benefit the lives of your customers? In this episode, I chat with Sami Nuwar, the ...

The Importance of Good Customer and User Experience in Higher Education with Marc Riesenberg – CB78

21 Nov 2017

Contributed by Lukas

Have you ever thought about the end-to-end customer experience of a student in higher education? From interfacing with the admissions department to th...

Implement a Customer Experience Strategy at a Startup with VP of Customer Success, Adriana Zeman - CB77

14 Nov 2017

Contributed by Lukas

Are you thinking about how to implement a customer experience journey at your startup? In this episode, Adriana Zeman, VP of Customer Success at Zaius...

Hunter Douglas' B2B and B2C Customer Experience Leadership with Ross Garretson

07 Nov 2017

Contributed by Lukas

On this episode of Chief Customer Officer Human Duct Tape Show, I chat with Ross Garretson, Vice President of Customer Experience at Hunter Douglas N...

Growing a Grassroots CX Effort with EVP Anne Witherspoon

31 Oct 2017

Contributed by Lukas

In today's show with Anne Witherspoon, we learn that sometimes implementing customer experience efforts has to start as a grassroots engagement acros...

A Toolkit for Customer Experience Leadership in Government with CCO Anahita Reilly – CB74

24 Oct 2017

Contributed by Lukas

Did you know that government agencies are working hard to embed customer experience strategies in their operating plan and mindset? In this episode, A...

How Executive VP of CX is moving Comcast from a product focus to customer experience focus.

17 Oct 2017

Contributed by Lukas

Charlie Herrin and I had a open, honest and insightful conversation about where Comcast has been and how Charlie is leading the organization to improv...

Getting Your Board to Embrace Customer Experience, With Maury Kask - CB72

10 Oct 2017

Contributed by Lukas

In our conversation, Maury Kask walks us through his journey from how his pitch to the board, engaging people across the company, to being named Chief...

Proving the ROI of the Chief Customer Officer Role, With Enrique Gomez Alonso - CB71

03 Oct 2017

Contributed by Lukas

Multi-time CX leader Enrique and I have a frank conversation about when it's time to evaluate if the CX role you're in has the advocacy you need to be...

How to Win the Chief Customer Officer Role, With Sandy Miranda - CB70

26 Sep 2017

Contributed by Lukas

Sandy Miranda explains her three rules for how to elevate from your existing role to a CCO Role in your organization. Sandy tells of her deliberate pa...

A 6-Year Chief Customer Officer Role Roadmap, With Libby Duane Adams - CB69

19 Sep 2017

Contributed by Lukas

Libby Duane Adams is a disciplined and mature CCO leader who shares her 6-year strategy for making the role a growth driver in her organization.  For...

Building the CX Platform at Cisco, With Rachael McBrearty - CB68

12 Sep 2017

Contributed by Lukas

Rachael walks us through her path to provide Cisco with the foundational information that created insights around Cisco's customer base, and how she i...

Improving the Energy Industry Experience, With Damian Cotchett - CB67

05 Sep 2017

Contributed by Lukas

Damian and I discuss how he is leading the transition, in partnership with his CEO, to make AGL Energy of Australia a service business that happens to...

How Hallmark Business Connections "does" Customer Experience, With Rhonda Basler - CB66

29 Aug 2017

Contributed by Lukas

Rhonda Basler and I discuss how Hallmark Business Connections is helping companies build bonds with their customers - by extending their products and ...

Improving the Experience at Israel's Largest Supermarket, With Zvi Baida - CB65

22 Aug 2017

Contributed by Lukas

Zvi Baida and I discuss his very large "hybrid" role where he runs the service operation and customer experience for Shufersal - the largest supermark...

CX Design Thinking in the Travel Industry, With Annette Höher-Bäuerle - CB64

15 Aug 2017

Contributed by Lukas

Annette Höher-Bäuerle went from being internal legal counsel at the Thomas Cook group, to leading all of Customer Experience globally.  Her skills ...

The Lifecycle and legacy of a Chief Customer Officer - with Stephen Ingledew - CB63

08 Aug 2017

Contributed by Lukas

Stephen Ingledew has held the customer experience leadership role multiple times.  And is now determining his next CX role, maturing his previous rol...

What I did in my first year leading Customer Experience, with Tom McCann - CB62

01 Aug 2017

Contributed by Lukas

Tom and I had a very detailed discussion of his first twelve months in his role, from role definition, to understanding the new business he was in, ga...

Healthcare CX for over 13 million members, With Geeta Wilson - CB61

25 Jul 2017

Contributed by Lukas

Geeta Wilson and I discuss how to tell if a company is ready to commit to a customer-driven transformation, and why a CCO has to know what his or her ...

From Chief Information Officer to Chief Customer Officer, With Brian Lillie - CB60

18 Jul 2017

Contributed by Lukas

Brian Lillie was the Chief Information Officer at Equinix before being named by the company's executive committee to the Chief Customer Officer role. ...

Google's Customer Experience Leadership, With Catherine Courage - CB59

11 Jul 2017

Contributed by Lukas

Catherine Courage, who has led customer experience now for the third time discusses how her background in psychology, and deep experience in technolog...

Award Winning CX Leadership in Banking, with Mark Slatin - CB58

04 Jul 2017

Contributed by Lukas

Mark Slatin, SVP, Director of Client Experience for Sandy Spring Bank describes in detail how he engaged the leadership team and the organization over...

Customer Experience Innovation in Healthcare, With Jackie McAtee - CB56

20 Jun 2017

Contributed by Lukas

Jackie McAtee, Vice President of Marketing and Customer Experience for Mayfair Medical Imaging and I discuss her path from hospitality and marketing t...

Discussing the Hybrid CMO, With Drew Neisser - CB55

13 Jun 2017

Contributed by Lukas

Drew Neisser, who has interviewed over 200 CMOs and I discuss the evolving role of the CMO, and the expanding "hybrid CMO" taking on operational respo...

SVP Member Experience at Peloton, With Brad Olson - CB54

06 Jun 2017

Contributed by Lukas

Peloton is a mission based company that deliberately crafted every element of its experience, from the build of the bike to its delivery, usage and ev...