The CRM Zen Show
Episodes
CRM ZEN SHOW Episode 399
30 Mar 2026
Contributed by Lukas
This week we talk about: Zoho CRM: Queries Support Databases and Cloud Data Sources Zoho Desk: Department-Based Notification Preferences for Agent...
CRM ZEN SHOW Episode 398
23 Mar 2026
Contributed by Lukas
This week we talk about: Zoho CRM: Kiosk Studio Notes Actions and Dynamic Visibility Zoho Desk: Zia Assistant Bot for Deluge Script Generation Z...
CRM ZEN SHOW Episode 397
16 Mar 2026
Contributed by Lukas
This week we talk about: Zoho CRM: Expanded Zia Capabilities Now Available in Professional Edition Zoho Books: Advanced Reporting Tags and Invento...
CRM ZEN SHOW Episode 396
09 Mar 2026
Contributed by Lukas
This week we talk about: Zoho CRM: ICR Field Prompting Enhancements Zoho Desk: Real-Time IM Webhooks Zoho Analytics: Custom Visualizations Our...
CRM ZEN SHOW Episode 395
02 Mar 2026
Contributed by Lukas
This week we talk about: Zoho CRM: Customizable Sales Trend & Follow-Up Trend Dashboards Zoho Finance: Rule-Based AI Coding Assistants for Widgets...
CRM ZEN SHOW Episode 394
23 Feb 2026
Contributed by Lukas
This week we talk about: Zoho Pagesense: 3.0 Release Zoho One: Zoho CommandCenter Zoho Analytics: AI Agent for BI and Analytics Our Code Share...
CRM ZEN SHOW Episode 393
16 Feb 2026
Contributed by Lukas
This week we talk about: Zoho WorkDrive: 6.0 Phase 1 Zoho Social: Social Wall Updates – January 2026 Zoho POS: Conflict Management, Discounts,...
CRM ZEN SHOW Episode 392
09 Feb 2026
Contributed by Lukas
This week we talk about: Zoho CRM: Radio Buttons and Numeric Range Sliders Zoho CRM: Introducing Record Category Zoho CRM: Uplifted Homepage Exp...
CRM ZEN SHOW Episode 391
02 Feb 2026
Contributed by Lukas
This week we talk about: New App! Zoho ERP Zoho CRM: Introducing Workqueue Zoho Analytics: January 2026 Updates Our Code Share, Read, Tip and ...
CRM ZEN SHOW Episode 390
26 Jan 2026
Contributed by Lukas
This week we talk about: Zoho Workplace: December 2025 Product Updates Zoho Voice: AI Call Intelligence Zoho Recruit: Block Candidate Management...
CRM ZEN SHOW Episode 389
19 Jan 2026
Contributed by Lukas
This week we talk about: Zoho CRM: Business Day Logic Fix for More Accurate Workflow Scheduling Zoho Contracts: Intake Forms for Structured Contra...
CRM ZEN SHOW Episode 388
12 Jan 2026
Contributed by Lukas
This week we talk about: Zoho CRM: Kiosk Studio Real-Time Data Capture and Client Script Enhancements Zoho Bookings: Pages now customizable with C...
CRM ZEN SHOW Episode 387
05 Jan 2026
Contributed by Lukas
This week we talk about: Zenatta 2025 Highlights 2025 Year In Review 6th Annual Zenmy Awards Read the show notes: https://zenatta.com/episode-...
CRM ZEN SHOW Episode 386
22 Dec 2025
Contributed by Lukas
This week we talk about: New App: Zoho Spend, Effective Business Spend Management Zoho CRM: CRM x WorkDrive, WorkDrive-Powered File Storage Zoho...
CRM ZEN SHOW Episode 385
15 Dec 2025
Contributed by Lukas
This week we talk about: Zoho CRM: Auto-Invite Rules for Portal User Access Zoho Bigin: Introducing Zoho MCP for Bigin Zoho Desk: Record History...
CRM ZEN SHOW Episode 384
08 Dec 2025
Contributed by Lukas
This week we talk about: Zoho CRM CPQ: Zia-Powered Config Suggestions & Advanced Price Rule Criteria Zoho FSM: Full Telephony Support Arrives Zo...
CRM ZEN SHOW Episode 383
01 Dec 2025
Contributed by Lukas
This week we talk about: Zoho CRM: Smart Prompt Adds Record Assistant & New LLM Options Zoho CRM: Zero-Shot Field Prompting Added to Zia ICR Zoh...
CRM ZEN SHOW Episode 382
24 Nov 2025
Contributed by Lukas
This week we talk about: Zoho One: #ZO25 New User Interface Zoho FSM: Multi-Asset Support for Work Orders & Appointments Zoho Projects: User-Bas...
CRM ZEN SHOW Episode 381
17 Nov 2025
Contributed by Lukas
This week we talk about: Zoho CRM: Client Script Support for Canvas List Pages and Notes Zoho POS: October 2025 Updates Zoho Desk: Zia Actions f...
CRM ZEN SHOW Episode 380
10 Nov 2025
Contributed by Lukas
This week we talk about: Zoho CRM: Timeline Tracking for Imports and Bulk Write API Zoho Bigin: Draft and Schedule Emails Zoho Desk: Zia Insight...
CRM ZEN SHOW Episode 379
03 Nov 2025
Contributed by Lukas
This week we talk about: Zoho CRM: Workflow and Actions APIs Released Zoho Analytics: October 2025 Updates Zoho Desk: Incoming Threads Report ...
CRM ZEN SHOW Episode 378
27 Oct 2025
Contributed by Lukas
This week we talk about: Zoho Workplace: Upcoming AI Features Preview Zoho Desk Mobile: AI-Powered Reply Assistance and Message Refinement Zoho ...
CRM ZEN SHOW Episode 377
20 Oct 2025
Contributed by Lukas
This week we talk about: Zoho CRM: Setup Menu Enhancements for CRM for Everyone Zoho Social: The Social Wall September 2025 Updates Zoho Desk: Q...
CRM ZEN SHOW Episode 376
13 Oct 2025
Contributed by Lukas
This week we talk about: *New* Vani By Zoho: Intelligent Visual Collaboration Platform Zoho SalesIQ: AI-Powered Chat Routing with Sentiment, Inten...
CRM ZEN SHOW Episode 375
06 Oct 2025
Contributed by Lukas
This week we talk about: Zoho CRM: New Structured Address Field Zoho Desk: Transition to API Credits Zoho Bigin: External Record Sharing for Cus...
CRM ZEN SHOW Episode 374
29 Sep 2025
Contributed by Lukas
This week we talk about: Zoho CRM: Canvas Grid Component Zoho Notebook: Microsoft OneNote Migration Tool Zoho Meeting: Hubspot Integration Our...
CRM ZEN SHOW Episode 373
22 Sep 2025
Contributed by Lukas
This week we talk about: Zoho CRM Cadences: WhatsApp Follow-Ups & Expanded Limits Zoho Bigin: New SalesIQ Integration Zoho Books: iOS 26 Enhance...
CRM ZEN SHOW Episode 372
15 Sep 2025
Contributed by Lukas
This week we talk about: Zoho Books: September '25 Updates Zoho Recruit: AI-Powered Assessments & Zia LLM Zoho Backstage: August '25 Updates O...
CRM ZEN SHOW Episode 371
08 Sep 2025
Contributed by Lukas
This week we talk about: Zoho CRM: Enhanced Data Export Options Zoho Analytics: September 2025 Updates Zoho Sign: Create, Collaborate, and Manag...
CRM ZEN SHOW Episode 370
01 Sep 2025
Contributed by Lukas
This week we talk about: Zoho Projects: August 2025 Updates & 19-Year Milestone Zoho CRM: July 2025 Community Digest Zoho Vault: Introducing Sec...
CRM ZEN SHOW Episode 369
25 Aug 2025
Contributed by Lukas
This week we talk about: Zoho CRM: New Meeting Venue Option Zoho Forms: Inline OTP Verification Zoho Tables: August 2025 Performance Update ...
CRM ZEN SHOW Episode 368
18 Aug 2025
Contributed by Lukas
This week we talk about: Zoho CRM: CommandCenter 2.0 Zoho Recruit: Numerical Rating for Interviewer Assessments Zoho SalesIQ: Automating Timeout...
CRM ZEN SHOW Episode 367
11 Aug 2025
Contributed by Lukas
This week we talk about: Zoho CRM: Introducing Connected Records & Workflows Zoho Books: August 2025 Updates Zoho Desk: Response Time Report O...
CRM ZEN SHOW Episode 366
04 Aug 2025
Contributed by Lukas
This week we talk about: Zoho Bigin: Zia Agents in Bigin Zoho Sign: Delegate Signing Now Available Zoho Forms: New Zoho Books Integration Our ...
CRM ZEN SHOW Episode 365
28 Jul 2025
Contributed by Lukas
This week we talk about: Zia Agents Release Updates Zoho Projects: Custom Business Calendars Zoho Books: Blueprints for Custom Modules Our Imp...
CRM ZEN SHOW Episode 364
21 Jul 2025
Contributed by Lukas
This week we talk about: Zoho Projects: Q2 2025 Updates Zoho Show: Zia AI Added Zoho WorkDrive: Zia Hubs Our Implementation, Read, Code Share,...
CRM ZEN SHOW Episode 363
14 Jul 2025
Contributed by Lukas
This week we talk about: Zoho CRM: Advanced Zia & Manual Scoring Now Available for All Modules Zoho Creator: Centralized Payment Gateways Hub Now ...
CRM ZEN SHOW Episode 362
07 Jul 2025
Contributed by Lukas
This week we talk about: Zoho Commerce: Introducing Zoho Commerce 2.0 Zoho Desk: Introducing Playground, an Exclusive Test Environment Zoho Sign...
CRM ZEN SHOW Episode 361
30 Jun 2025
Contributed by Lukas
This week we talk about: Zoho CRM: View Lookup Modules' Data within a Canvas Page Zoho FSM: Now Included in Zoho Flow Zoho Marketing Plus: Use Z...
CRM ZEN SHOW Episode 360
23 Jun 2025
Contributed by Lukas
This week we talk about: Zoho CRM: Cross-Module Criteria Now Available in Custom Views Zoho Analytics: Invitation-Based User Access Now Live Zoh...
CRM ZEN SHOW Episode 359
16 Jun 2025
Contributed by Lukas
This week we talk about: Zoho CRM: Split View in CRM For Everyone Zoho CRM: Clearout.io Now Integrates with Zoho CRM Zoho Desk: Custom Action ...
CRM ZEN SHOW Episode 358
09 Jun 2025
Contributed by Lukas
This week we talk about: Zoho CRM: Timeline View Zoho CRM: Rich Text for Notes Zoho Desk: Chat-to-Ticket Timers Our Implementation, Read, Co...
CRM ZEN SHOW Episode 357
02 Jun 2025
Contributed by Lukas
This week we talk about: Zoho CRM: Enhanced Date Filters with 'Previous' and 'Next' Operators Zoho Sign: AI-Powered E-Sign Assistant Now Live Zo...
CRM ZEN SHOW Episode 356
26 May 2025
Contributed by Lukas
This week we talk about: Zoho CRM: NextGen New and Improved UI Zoho Desk: Cross-Department Parent-Child Ticketing Zoho CRM: Queries Now Supporte...
CRM ZEN SHOW Episode 355
19 May 2025
Contributed by Lukas
This week we talk about: Zoho Payments: Now Available in the US Zoho WorkDrive: 5.0 Zoho Recruit: Introducing the Reviews Sub-Module Our Imple...
CRM ZEN SHOW Episode 354
12 May 2025
Contributed by Lukas
This week we talk about: Zoho Books: May 2025 Updates Zoho CRM: Cadences Enhancements Zoho CRM: Zia Usage Data & Event Mapping for Smarter Churn...
CRM ZEN SHOW Episode 353
05 May 2025
Contributed by Lukas
This week we talk about: Zoho CRM: Introducing Intelligent Character Recognition (ICR) Zoho Desk: Community Module Revamp Zepto Mail: New In-dep...
CRM ZEN SHOW Episode 352
28 Apr 2025
Contributed by Lukas
This week we talk about: Zoho FSM: Avalara Integration Zoho Inventory: Assemblies and Kits Zoho Payroll: Now included in Zoho One for US Editio...
CRM ZEN SHOW Episode 351
21 Apr 2025
Contributed by Lukas
This week we talk about: New App - Zoho LeadChain Zoho Cliq: Unfurl Handlers Zoho Desk: AI Integration for IM Chats Our Implementation, Read, ...
CRM ZEN SHOW Episode 350
14 Apr 2025
Contributed by Lukas
This week we talk about: Zoho CRM: Introducing ABM Zoho PDF Editor: Latest Enhancements Zoho Writer: Advanced Document Structuring Features Ou...
CRM ZEN SHOW Episode 349
07 Apr 2025
Contributed by Lukas
This week we talk about: Zoho Campaigns: Bot Filtering Zoho CRM: Prompt Builder Brings Custom AI Actions to CRM Buttons Zoho CRM: Build Custom M...
CRM ZEN SHOW Episode 348
31 Mar 2025
Contributed by Lukas
This week we talk about: Zoho Creator: New CoCreator powered by Zia Zoho Flow: New iOS app Zoho Notebook AI Our Implementation, Read, Code Sha...
CRM ZEN SHOW Episode 347
24 Mar 2025
Contributed by Lukas
This week we talk about: Zoho CRM: Data Sharing Enhancements Bigin: Form Field Validations Zoho Social: Introducing Linkthread Our Implement...
CRM ZEN SHOW Episode 346
17 Mar 2025
Contributed by Lukas
This week we talk about: New Bundle: Zoho Projects Plus Zoho Analytics: March 2025 Enhancements Zoho WorkDrive: TrueSync Instant Sync (Beta) O...
CRM ZEN SHOW Episode 345
10 Mar 2025
Contributed by Lukas
This week we talk about: New Bundle - Zoho Service Plus Zoho CRM: Canvas Updates – Mobile View, Module View, and More Zoho Backstage: February...
CRM ZEN SHOW Episode 344
03 Mar 2025
Contributed by Lukas
This week we talk about: Zoho Projects: Version-3 APIs Zoho Desk: Parent-Child Ticketing Enhancements Zoho Publish: Introducing Reports Our Im...
CRM ZEN SHOW Episode 343
24 Feb 2025
Contributed by Lukas
This week we talk about: Zoho CRM CPQ: Product Configurator and Guided Selling Enhancements Bigin Booking Pages Zoho Creator 2025 RoadMap Our ...
CRM ZEN SHOW Episode 342
17 Feb 2025
Contributed by Lukas
This week we talk about: Zoho Social turns 10 Zoho Announces Zia Agents Zoho CRM: Send Emails from Cases Module Our Implementation, Read, Code...
CRM ZEN SHOW Episode 341
10 Feb 2025
Contributed by Lukas
This week we talk about: Zoho CRM: Enhanced Approval Process for Greater Control and Flexibility Zoho CRM: Subform Events and Client Script Enhanc...
CRM ZEN SHOW Episode 340
03 Feb 2025
Contributed by Lukas
This week we talk about: Sridhar Vembu Steps Down As Zoho's CEO Zoho Desk: Formula Fields Zoho Forms: Convert PDFs and Images into Fillable Fo...
CRM ZEN SHOW Episode 339
27 Jan 2025
Contributed by Lukas
This week we talk about: Zoho Sprints: AI-Powered Insights with Sheet View Zoho Flow: Zoho Tables is now Available Zoho Analytics: Update to I...
CRM ZEN SHOW Episode 338
20 Jan 2025
Contributed by Lukas
This week we talk about: Zoho Deluge: New invokeAPI Task Zoho CRM: WhatsApp for Business Integration Enhancements Zoho Analytics: Mandatory Em...
CRM ZEN SHOW Episode 337
13 Jan 2025
Contributed by Lukas
This week we talk about: Zoho Marketing Automation: Profile Stitching Zoho One: Zoho Landing Pages Added Zoho CRM: Custom Rollup Summary Fields ...
CRM ZEN SHOW Episode 336
06 Jan 2025
Contributed by Lukas
This week we talk about: Zoho CRM: Combine Related Groupings into Categories Zoho Forms: New AI Forms Marketing Plus: Zoho Landing Pages added ...
CRM ZEN SHOW Episode 335
30 Dec 2024
Contributed by Lukas
This week we talk about: Year in Review Wishlist 5th Annual Zenmy Awards Our Implementation, Read, Code Share, and Tip of the Week Read the ...
CRM ZEN SHOW Episode 334
23 Dec 2024
Contributed by Lukas
This week we talk about: Zoho Practice 2.0 Zoho CRM: Record Summary Desk: Enhanced Support Plan Management Our Implementation, Read, Code Shar...
CRM ZEN SHOW Episode 333
16 Dec 2024
Contributed by Lukas
This week we talk about: Zoho Bigin: Enhanced Call Management and Customization Zoho Creator: Upcoming Updates December 2024 Zoho FSM: Introduci...
CRM ZEN SHOW Episode 332
09 Dec 2024
Contributed by Lukas
This week we talk about: Zoho CRM: Enhanced Calls Module with "From Number" and "To Number" Fields Zoho Bigin: Enhanced Duplicate Management and U...
CRM ZEN SHOW Episode 331
02 Dec 2024
Contributed by Lukas
This week we talk about: Zoholics 2025 US in Houston, Texas Zoho CRM: New Queries Zoho Payroll: Now Available in all 50 states Our Implement...
CRM ZEN SHOW Episode 330
25 Nov 2024
Contributed by Lukas
This week we talk about: Zoho CRM: Categorizing Report Values Zoho Webinar: New On-Demand Feature Zoho Projects: Global Web Tabs Our Implement...
CRM ZEN SHOW Episode 329
18 Nov 2024
Contributed by Lukas
This week we talk about: Zoho CRM: Introducing Dark Mode and Light Mode Zoho Bigin: Splitting Activities Module into Tasks, Events, and Calls Zo...
CRM ZEN SHOW Episode 328
11 Nov 2024
Contributed by Lukas
This week we talk about: Introducing Zoho Cliq 6.0 Zoho CRM: Enhanced Wizards with Cross-Screen Field Support and Back Button Zoho Desk: Color-C...
CRM ZEN SHOW Episode 327
04 Nov 2024
Contributed by Lukas
This week we talk about: Zoho CRM: Enhanced Tag Management with Import Overwrite Zoho CRM: Expanded Language Support for Enhanced Global Accessibi...
CRM ZEN SHOW Episode 326
28 Oct 2024
Contributed by Lukas
This week we talk about: Zoho Desk: Answer Bot Enhancements Zoho CRM: Enhanced Forecasting with Deal Likelihood Predictions Bigin: New Bigin 360...
CRM ZEN SHOW Episode 325
21 Oct 2024
Contributed by Lukas
This week we talk about: Zoho Invoice: New Customization Features Zoho Creator: Upcoming Updates October'24 Zoho Forms: Month-Year Field Our I...
CRM ZEN SHOW Episode 324
14 Oct 2024
Contributed by Lukas
This week we talk about: Zoho Solo: New Application for 1-Man Armies Zoho CRM: Enhanced Subform Management on the Details Page Zoho Forms: New...
CRM ZEN SHOW Episode 323
07 Oct 2024
Contributed by Lukas
This week we talk about: Zoho CRM: Enhanced Email Access Permissions Zoho Desk: Customize Ticket IDs for Enhanced Tracking Zoho MA: Instagram No...
CRM ZEN SHOW Episode 322
30 Sep 2024
Contributed by Lukas
This week we talk about: Zoho Desk IM Enhancements Introducing Job Sheets for Zoho FSM Bot Filtering Analytics for Zoho Campaigns Our Implemen...
CRM ZEN SHOW Episode 321
23 Sep 2024
Contributed by Lukas
This week we talk about: New App - Zoho PDF Editor New - Zoho CRM native integration with WorkDrive Custom Reports for Zoho FSM Our Implementa...
CRM ZEN SHOW Episode 320
16 Sep 2024
Contributed by Lukas
This week we talk about: Announcing Zoho DataPrep 2.0 Zoho Desk "Move Department" Action Using Macros Introducing Diagrams for Zoho Show Our I...
CRM ZEN SHOW Episode 319
09 Sep 2024
Contributed by Lukas
This week we talk about: The Zoho Desk Autumn 2024 Chronicles Zoho CRM Quick View Filter New Payments Module for FSM Our Implementation, Read,...
CRM ZEN SHOW Episode 318
02 Sep 2024
Contributed by Lukas
This week we talk about: New App - Zoho Payments Early Access Zoho FSM Grid View in Dispatch Console New "Resume Harvester" for Zoho Recruit ...
CRM ZEN SHOW Episode 317
26 Aug 2024
Contributed by Lukas
This week we talk about: Convert CRM dashboards into slide decks New Zoho Recruit "Compose Email Settings" Bigin Pipeline Permissions Enhancemen...
CRM ZEN SHOW Episode 316
19 Aug 2024
Contributed by Lukas
This week we talk about: Revised Pricing Plan for WhatsApp for Marketing Automation Maximum API Credits Increased for Zoho CRM CRM Portal Pricin...
CRM ZEN SHOW Episode 315
12 Aug 2024
Contributed by Lukas
This week we talk about: What's New in Zoho Books - August 2024 Zoho CRM V7 API Zoho Analytics August'24 Updates Our Implementation, Read, C...
CRM ZEN SHOW Episode 314
05 Aug 2024
Contributed by Lukas
This week we talk about: New Record Screen feature for Bigin Deprecation of Google Drive and Google Sheets connections in Deluge Microsoft Tea...
CRM ZEN SHOW Episode 313
29 Jul 2024
Contributed by Lukas
This week we talk about: New Bin Locations for Zoho Inventory External Data Sources for Zoho Creator Mandate Kiosks in Blueprints Our Implemen...
CRM ZEN SHOW Episode 312
22 Jul 2024
Contributed by Lukas
This week we talk about: Enhancements to Zoho Cliq "Start Call" Bigin iOS Caller ID New - Zoho Mail eWidget for Bigin Our Implementation, R...
CRM ZEN SHOW Episode 311
15 Jul 2024
Contributed by Lukas
This week we talk about: Zoho CRM Optional Fields for Blueprints Duplicate Image Detection with Zia Vision Bigin & Samsung Partnership Our Imp...
CRM ZEN SHOW Episode 310
08 Jul 2024
Contributed by Lukas
This week we talk about: Zoho CRM Org assignment of records based on user roles Introducing Zoho's own SMS gateway within Marketing Automation Z...
CRM ZEN SHOW Episode 309
01 Jul 2024
Contributed by Lukas
This week we talk about: Zoho CRM Dashboard Upgrades Email deliverability enhancements for Zoho CRM Zoho CRM Kanban view changes Our Implement...
CRM ZEN SHOW Episode 308
24 Jun 2024
Contributed by Lukas
This week we talk about: Announcing Zoho Analytics 6.0 Beta! Introducing Zoho Apptics Introducing DataPrep 2.0 Beta Our Implementation, Read, ...
CRM ZEN SHOW Episode 307
17 Jun 2024
Contributed by Lukas
This week we talk about: Zoho Thrive UI Enhancements Zoho Desk Accessibility Enhancements Zoho Inventory Q1/Q2 Updates Our Implementation, R...
CRM ZEN SHOW Episode 306
10 Jun 2024
Contributed by Lukas
This week we talk about: Zoho CRM Dynamic Filters for Lookup Fields Zoho Recruit ChatBot Now Integrates with the Candidate Portal Bigin gets a...
CRM ZEN SHOW Episode 305
03 Jun 2024
Contributed by Lukas
This week we talk about: Domain Changes to Finance Portals New Validation Rule Options for Zoho CRM Zoho Recruit field mapping from Lookup Modul...
CRM ZEN SHOW Episode 304
27 May 2024
Contributed by Lukas
This week we talk about: Update on Zoho One "Reset Password" flow enhancements Zoho CRM / Projects integration enhancements Zoho Office Integrat...
CRM ZEN SHOW Episode 303
20 May 2024
Contributed by Lukas
This week we talk about: Zoho CRM Email Management Enhancements Plagiarism Checker for Zoho Writer Initiate Zoho Meetings from Zoho Desk Tickets...
CRM ZEN SHOW Episode 302
13 May 2024
Contributed by Lukas
This week we talk about: Zoho Social April Updates Post-Paid Billing in Zoho Office Integrator Zoho Creator Hackathon 2024 Our Implementation,...
CRM ZEN SHOW Episode 301
06 May 2024
Contributed by Lukas
This week we talk about: Zoho Sprints Q1 2024 Updates Zoho Analytics April'24 Updates WeChat integration for Zoho SalesIQ Our Implementation, ...
CRM ZEN SHOW Episode 300
29 Apr 2024
Contributed by Lukas
This week we talk about: Major Zoho CRM Update is Coming CRM Flex Bundle Multiple Kanban views in a single Module for Zoho CRM Our Implementat...