Think Tank Topic: Communication - Experiences, Problems and Solutions

ELITE : SIX Think Tank meetings are discussed over ZOOM with our members every Friday at 9:30am.Facilitated by DANNY : DE HEK meetings are recorded for our Podcast, we’ve been doing this since COVID-19 if you’re interested in joining in with us check out our website at dehek.comDifferent Ways to Communicate Effectively… Verbal, Written, Oral, Face-to-Face, Nonverbal, Physical, Paralanguage and VisualEXPERIENCESEveryone has at least two languages – their native language and their body language.Gauge your audience. Communicate to suiteEven those hard conversations should be tackled sensitively and with calmnessDon’t shy away from courageous conversations; giving strong feedback or bad newsPROBLEMSWasting TimeMisunderstandings if not clearMiscommunication never ends well. Be clear & conciseKey concept about communication is to focus on your clients needs rather than our own needs.Being pressured when you don’t have time to consider your response or get the factsSOLUTIONSAlways be “in the now” when communicating with your clients – focus while you are communicating – multitasking interferes with communication.Listening and play back what they saidRecognise that different mediums require different communication styles oftenGet confidence by doing and getting feedbackCAUTION: This message has been composed by a dyslexic person using voice recognition, over bluetooth, with predictive texting enabled. So, who knows if it is 100% accurate. If in doubt phone me on 021 961 652Set clear expectations: budget, time line, deliverables etcDocumenting key discussion pointsPrepare for important communications; do your homework. Use facts and examplesAdmit when you are wrong or have made a mistakeBe transparentPresent Solutions / alternatives when things go wrongNew book I have found – Average sucksTAKES AWAYDocumentationFlip It by Michael HeppellNEXT WEEKS TOPIC - MENTAL WELLBEING IN BUSINESSP.S. If you like this podcast please click “like” or provide comment, as that will motivate me to publish more. Would you like the opportunity to be featured on the WHAT : DE HEK Podcast? You are welcome to INVITE YOURSELF to be a guest.Support the show

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