The Culture of Writing Podcast
Episodes
Ep. 23: When and How to Use Tables in Tech Docs for Users, AI, and Accessibility
16 Jan 2026
Contributed by Lukas
Tables are often essential in technical documentation but you need to know when and how to use them for users, accessibility, and for the AI agents co...
Creating Great Content for Humans *and* AI
16 Jan 2026
Contributed by Lukas
In technical writing, does clear writing, good grammar, and coherent structure matter if the audience is AI agents? Content Strategist from Salesforce...
Ep. 27: How to Prepare Emotionally for Git and GitHub
16 Jan 2026
Contributed by Lukas
Yuvi will ease your organization's anxiety if you're migrating from Git and GitHub from another version control system. He demonstrates the basic mech...
Ep. 26: Content Design: What We Do And How We Establish Influence with Nathalie and Meryl
04 Aug 2025
Contributed by Lukas
Part of a special series that focuses on the important role of content designers in creating great product experiences. Learn how content designers fr...
Ep. 25: Research and Data Fuel Good Content Design with Colleen Casey and Frances Baum
04 Aug 2025
Contributed by Lukas
Part of a special series that focuses on the important role of content designers in creating great product experiences. Learn how content designers fr...
Ep. 24: Life As a Content Designer with Lori Sanders and Ben Rhau
04 Aug 2025
Contributed by Lukas
Part of a special series that focuses on the important role of content designers in creating great product experiences. Learn how content designers fr...
Ep. 22 Liberating Your Creativity with Typewriters, Slack, and AI
04 Aug 2025
Contributed by Lukas
Think a typewriter is obsolete for creators? Samartha Vashishtha from Salesforce demonstrates how he harnesses typewriters, alongside Slack and AI, to...
Ep. 21: Ep. 21: Compressing a 2-Day Job Creating a Video Script into 3 Hours with AI
04 Aug 2025
Contributed by Lukas
Discover how Samartha Vashishtha with Salesforce slashed video script creation time by 70% using a curated blend of off-the-shelf AI tools. Samartha's...
Culture of Writing Podcast Ep. 20: Task Topics and Procedures: Pro Tips
19 Jul 2025
Contributed by Lukas
Consistent writing helps both users and AI find answers. Martha Morgan from Salesforce shares 8 pro tips for formatting steps in your tasks and proced...
Culture of Writing Podcast, Ep. 19: Evangelizing Your Team’s Innovations in AI
16 Jul 2025
Contributed by Lukas
Esperanza Rodriguez, from Salesforce, shares how she broadcasts time-saving innovations that the Salesforce Content Experience (CX) Team is making wit...
Culture of Writing Podcast, Ep. 14: AI Helps Create Concise Documentation From a Massive Source Doc
01 May 2025
Contributed by Lukas
Join Samartha Vashishtha, Director, Content Experience for Salesforce for a brisk (9 minute) summary of how he and his team used AI to tackle a new do...
Ep. 18: Plain Writing Equals More Effective Writing
20 Mar 2025
Contributed by Lukas
Plain writing makes your documentation far more effective–easier to understand, easier to localize, and easier for AI agents to digest so they can r...
Ep. 17: The Power of Concise Writing: And How AI Can Assist, featuring Saket Parekar
23 Feb 2025
Contributed by Lukas
Your readers are giving you a valuable gift: their time. Make sure your technical writing makes the most of it. Don't hesitate to leverage AI for assi...
Culture of Writing Podcast, Ep. 16: Easy AI Hacks for Writers
11 Jan 2025
Contributed by Lukas
Prepare to be amazed as technical architect Ian Varley shows how he uses AI to enhance his workflows, increasing efficiency and the quality of his wor...
Culture of Writing Podcast Ep. 15: What NOT to Write in Tech Docs
10 Jan 2025
Contributed by Lukas
Successful technical documentation is clear, accurate, concise, helpful, and focused on real-world user goals. Almost as important is understanding wh...
Culture of Writing Podcast, Ep. 13: How AI May Redefine the Meaning of Work with Peter Conrad
24 Sep 2024
Contributed by Lukas
What does the future of technical documentation look like with AI? Could an AI talking to another AI perform complex cloud software integrations witho...
Using AI-Powered Sentiment Analysis to Improve Customer Service
18 Jun 2024
Contributed by Lukas
When you've got thousands of help articles, they can't all be up to date. How do you know which to focus on for revision and consolidation? Stephen Mu...
Culture of Writing Podcast, Ep. 11: Bonus Material - Jon Varese Talks Novels
28 May 2024
Contributed by Lukas
And relates story-telling to technical documentation.
Culture of Writing Podcast, Ep. 10: Human-Centric Technical Documentation
28 May 2024
Contributed by Lukas
Jon Varese, Content Experience VP of Salesforce Industries and Revenue Cloud, discusses why it's important to craft writing based on people and what t...
Culture of Writing Podcast, Ep. 9: AI, Technical Content, and the Future
01 Apr 2024
Contributed by Lukas
Learn how the head of the Salesforce Content Experience video team views the progression of AI in video and in helping us become more efficient in mak...
Culture of Writing Podcast, Ep. 8: AI and Improving Existing Tech Content, Part Three
27 Feb 2024
Contributed by Lukas
Join six writers and our head of video production as we investigate and experiment with using AI to improve existing (and new) technical content. Lear...
Culture of Writing Podcast, Ep. 7: AI and Improving Legacy Content, Part Two
27 Feb 2024
Contributed by Lukas
Join six writers and our head of video production as we investigate and experiment with using AI to improve existing (and new) technical content. Lear...
Episode 6: AI and Improving Existing Content
25 Jan 2024
Contributed by Lukas
Join six writers and our head of video production on journey of discovery on using AI to improve existing (and new) technical content. Learn what succ...
Accessibility Matters
25 Dec 2023
Contributed by Lukas
You may think of accessibility as just another box to check on the road to product launch. But it has real impact on folks with visual, hearing, and o...
The Power of Peers: Collaborative Content Editing
27 Sep 2023
Contributed by Lukas
It's said that everyone needs an editor. Well, what if you had a bunch of editors? Join Christopher (C'pher) Myers as he reunited with his Salesforce ...
Why Titles and Short Descriptions Are So Important In Technical Documentation
28 Aug 2023
Contributed by Lukas
Effective titles and short descriptions make your content more useful and discoverable (SEO). Focus on real-world user goals and not abstract concepts...
AI and Technical Content Creators - Bane or Boon?
14 Aug 2023
Contributed by Lukas
Learn how Greg Bennett, Director, User Interface / User Experience at Salesforce views AI as a 'booster rocket' for technical content creators. Greg t...
The Audience for Tech Docs is Larger Than You Realize
14 Aug 2023
Contributed by Lukas
As a tech writer, your audience is much larger and more important than you might think. Join three engaging writers from the Salesforce Content Experi...