The Customer Success Pro Podcast
Episodes
How to Handle Customers Asking for a Discount on Renewal
01 Apr 2026
Contributed by Lukas
Check out our team workshops: https://www.thecustomersuccesspro.com/team-eventIn this episode, Anika Zubair breaks down how Customer Success profes...
Designing a Value Led Customer Success Organization with Jim Richmond
25 Mar 2026
Contributed by Lukas
Check out our team workshops: https://www.thecustomersuccesspro.com/team-eventIn this episode, Anika Zubair interviews Jim Richmond, Chief Cu...
The Power of Monthly Revenue Enablement in Customer Success
18 Mar 2026
Contributed by Lukas
Team Workshops: https://www.thecustomersuccesspro.com/team-eventThis episode emphasizes the importance of continuous reinforcement in customer success...
Stop Doing Check In Calls and Turn Every Customer Conversation Into A Value Call
11 Mar 2026
Contributed by Lukas
Check out our team workshops: https://www.thecustomersuccesspro.com/team-eventConnect with Anika Zubair:Website: https://thecustomersucce...
How To Build A Revenue Success Plan Your Customer Will Actually Use
04 Mar 2026
Contributed by Lukas
Check out our team workshops: https://www.thecustomersuccesspro.com/team-eventIn this episode of the Customer Success Pro Podcast, Anika Zubair ...
How to Prove ROI When Your Product Does Not with Natasha Evans
25 Feb 2026
Contributed by Lukas
Check out our team workshops: https://www.thecustomersuccesspro.com/team-eventIn this episode of the Customer Success Pro Podcast, host Anika Zu...
2026 predictions: Will Customer Success become Account Management or Support?
18 Feb 2026
Contributed by Lukas
Check out our team workshops: https://www.thecustomersuccesspro.com/team-eventIn this episode of the Customer Success Pro Podcast, Anika Zubair discus...
From PLG to SLG: How to Rebuild Customer Success When You Go Upmarket with Alon Ahronberg
11 Feb 2026
Contributed by Lukas
Enroll in RevUP Academy: https://thecustomersuccesspro.com/revupIn this episode of the Customer Success Pro Podcast, host Anika Zubair speaks with Alo...
Turning Renewals into Predictable Revenue Forecasts and an Upsell Pipeline with Emma Lampert
28 Jan 2026
Contributed by Lukas
Signup for RevUP Academy: https://www.thecustomersuccesspro.com/revupIn this episode of the Customer Success Pro Podcast, host Anika Zubair sits down ...
The 3 Revenue Levers Every CS Pro Must Master in 2026
21 Jan 2026
Contributed by Lukas
Join the FREE RevUP Masterclass: https://thecustomersuccesspro.com/masterclassIn this episode of the Customer Success Pro podcast, Anika Zubair discus...
The One Thing That Turns You From Task Doer To Revenue Advisor
14 Jan 2026
Contributed by Lukas
Join the FREE RevUP Masterclass: https://thecustomersuccesspro.com/masterclassIn this episode of the Customer Success Pro Podcast, Anika Zubair discus...
Being the First CS Leader within a Go-to-Market Team with Ashley Stamps-Lafont
07 Jan 2026
Contributed by Lukas
Signup for the FREE Masterclass: https://www.thecustomersuccesspro.com/masterclassIn this episode of the Customer Success Pro Podcast, host Anika Zuba...
Your 2026 Playbook: How to Future-Proof Your CS Career
17 Dec 2025
Contributed by Lukas
Download the CS Promotion Tracker: https://www.thecustomersuccesspro.com/offers/wh6BFvEc/checkoutIn this episode of the Customer Success Pro Podcast,...
How CS Pros Can Drive More Revenue Without Becoming Sales
10 Dec 2025
Contributed by Lukas
Download The Value Storytelling Handbook: https://www.thecustomersuccesspro.com/offers/bwVCZUYL/checkoutDownload The Objection Handling Guidebook for ...
Building High-Performing CS Teams Without Playbooks with Courtney Balban
03 Dec 2025
Contributed by Lukas
Want to win a free pair of airpod pros, sign up for a demo with Vitally: https://www.vitally.io/csproThe Objection Handling Guidebook for CS: https://...
How to Set CS Career Goals That Actually Lead to Promotions
26 Nov 2025
Contributed by Lukas
Download the CS Promotion Tracker: https://www.thecustomersuccesspro.com/offers/wh6BFvEc/checkoutIn this episode of The Customer Success Pro Podcast, ...
How to Build Digital Success Plans That Actually Drive Adoption with Alana Stoltzfus
19 Nov 2025
Contributed by Lukas
Grab your copy of the 2025 Customer Experience Benchmarks Report: everafter.ai/benchmarkIn this episode of the Customer Success Pro podcast, host Anik...
Driving More Value in Executive Business Reviews
12 Nov 2025
Contributed by Lukas
Download The Objection Handling Guidebook for Customer Success: https://www.thecustomersuccesspro.com/offers/Z6Ng26vg/checkoutIn this episode of The C...
Rethinking Health Scores in Customer Success with Sean Reid
05 Nov 2025
Contributed by Lukas
Want to win a free pair of airpod pros, sign up for a demo with Vitally: https://www.vitally.io/csproDownload The Value Storytelling Handbook: https:/...
Dealing with Customers That Ghost You 👻
29 Oct 2025
Contributed by Lukas
Train AI to be Your Revenue Generating Co-Pilot Guide: https://www.thecustomersuccesspro.com/offers/P66P25Uw/In this episode of the Customer Success P...
Implementing a Customer Success Strategy from Scratch
21 Oct 2025
Contributed by Lukas
Train AI to be Your Revenue Generating Co-Pilot Guide: https://www.thecustomersuccesspro.com/offers/P66P25Uw/In this episode, Anika Zubair discusses t...
How to Handle Customer Objections During Renewals
15 Oct 2025
Contributed by Lukas
Book Anika for your next CS Team Workshop or Event: https://www.thecustomersuccesspro.com/team-eventIn this episode of the Customer Success Pro Podcas...
How to Transform Your Customer Success Team into a Revenue Driver
08 Oct 2025
Contributed by Lukas
Book Anika for your next CS Team Workshop or Event: https://www.thecustomersuccesspro.com/team-eventIn this episode of the Customer Success Pro Podcas...
How to Build a Scalable Onboarding Program from Scratch with Cara Benecke
01 Oct 2025
Contributed by Lukas
Want to win a free pair of airpod pros, sign up for a demo with Vitally: https://www.vitally.io/csproIn this episode of the Customer Success Pro Podca...
The Journey of a Customer Success Pro: From CSM to VP
24 Sep 2025
Contributed by Lukas
The CS Promotion Tracker: https://www.thecustomersuccesspro.com/offers/wh6BFvEcIn this episode of the Customer Success Pro Podcast, Anika Zubair share...
How to Drive Customer Adoption in the First 90 Days
10 Sep 2025
Contributed by Lukas
Signup for RevUP Academy: https://thecustomersuccesspro.com/revupIn this episode, Anika Zubair discusses the importance of the first 90 days in a cust...
The Strategic CSM: How to Drive Business Outcomes with Chad Horenfeldt
03 Sep 2025
Contributed by Lukas
Signup for the FREE Masterclass: https://www.thecustomersuccesspro.com/masterclassIn this episode of the Customer Success Pro Podcast, host Anika Zube...
How to Handle Product Delays and Customer Expectations
27 Aug 2025
Contributed by Lukas
Signup for the FREE Masterclass: https://www.thecustomersuccesspro.com/masterclassIn this episode, Anika Zubair discusses the critical topic of handli...
Top Mistakes to Avoid as a Customer Success Leader
20 Aug 2025
Contributed by Lukas
The CS Promotion Tracker: https://www.thecustomersuccesspro.com/offers/wh6BFvEcIn this episode, Anika Zubair discusses the common mistakes made by cus...
Creating a Customer-Centric Culture at Your company
13 Aug 2025
Contributed by Lukas
The CS Promotion Tracker: https://www.thecustomersuccesspro.com/offers/wh6BFvEcIn this episode of the Customer Success Pro Podcast, Anika Zubair discu...
Moving from Customer Service to Customer Success with Lena Theres Zimmermann
06 Aug 2025
Contributed by Lukas
Join the VIP Waitlist for RevUP: https://www.thecustomersuccesspro.com/revupIn this episode, Anika Zubair discusses the transition from customer servi...
How to Get Promoted in Customer Success: Build a Personal Development Plan That Works
30 Jul 2025
Contributed by Lukas
The CS Promotion Tracker: https://www.thecustomersuccesspro.com/offers/wh6BFvEc?coupon_code=PODCAST50In this episode of the Customer Success Pro Podca...
Active Listening in Customer Success: The Skill That Changes Everything
23 Jul 2025
Contributed by Lukas
Download the FREE Revenue guide: https://thecustomersuccesspro.com/resourcesIn this episode of the Customer Success Pro Podcast, Anika Zubair emphasiz...
Mastering Time Management in Customer Success
16 Jul 2025
Contributed by Lukas
Signup for the RevUP Academy: https://www.thecustomersuccesspro.com/revupIn this episode of The Customer Success Pro podcast, Anika Zubair discusses t...
TTV Explained: How To Deliver Customer Value Faster in Customer Success
09 Jul 2025
Contributed by Lukas
Signup for the RevUP Academy: https://www.thecustomersuccesspro.com/revupIn this episode of the Customer Success Pro Podcast, Anika Zubair discusses t...
How to Use Segmentation to Drive Value, Retention and Efficiency with Kelley Turner
02 Jul 2025
Contributed by Lukas
Signup for the FREE Masterclass: https://www.thecustomersuccesspro.com/masterclassIn this episode of the Customer Success Pro Podcast, host Anika Zube...
Mastering the Art of Strategic Negotiation in Customer Success
25 Jun 2025
Contributed by Lukas
Signup for the FREE Masterclass: https://www.thecustomersuccesspro.com/masterclassIn this episode of the Customer Success Pro Podcast, Anika Zubair em...
The Expansion Mindset: How Great CSMs Drive Growth Without Selling
18 Jun 2025
Contributed by Lukas
In this episode of the Customer Success Pro Podcast, Anika Zubair discusses how customer success professionals can drive customer growth without feeli...
The AI-Powered CSM: What It Really Looks Like in 2025
11 Jun 2025
Contributed by Lukas
In this episode, Anika Zubair discusses the transformative impact of AI on customer success professionals. She emphasizes the importance of embracing ...
Build Your First Customer Success Retention Program with Parul Bhandari
04 Jun 2025
Contributed by Lukas
In this episode of the Customer Success Pro Podcast, host Anika Zubair and guest Parul Bhandari discuss the critical aspects of building effective cus...
How to Build Strategic Relationships with Your Customers
28 May 2025
Contributed by Lukas
In this episode of the Customer Success Pro Podcast, Anika Zubair emphasizes the importance of building genuine human relationships with customers. Sh...
Transforming Customer Success: From Reactive to Proactive
21 May 2025
Contributed by Lukas
In this episode, Anika Zubair discusses the importance of transitioning from a reactive to a proactive customer success strategy. She outlines a step-...
Improve Your Storytelling Skills by 200% and Land Your Next Upsell
14 May 2025
Contributed by Lukas
In this episode of the Customer Success Pro Podcast, Anika Zubair emphasizes the importance of storytelling in customer success and upselling. She dis...
Why Your Marketing Team is the Key to CS Revenue Growth with Ashna Patel
07 May 2025
Contributed by Lukas
In this episode, Anika Zubair discusses the vital collaboration between customer success and marketing with guest Ashna Patel. They explore how aligni...
How to Identify At-Risk Customers and Save Them
16 Apr 2025
Contributed by Lukas
In this episode of the Customer Success Pro Podcast, Anika Zubair discusses the critical skill of identifying customer churn signs and implementing st...
The #1 mistake CSMs make when trying to drive expansion — and how to fix it
09 Apr 2025
Contributed by Lukas
In this episode of the Customer Success Pro podcast, Anika Zubair discusses the common pitfalls in customer expansion strategies and emphasizes the im...
The Anti Check-In: How to CSM on a Daily Basis to Drive Value and Expansion with Melanie Faye
02 Apr 2025
Contributed by Lukas
In this episode of the Customer Success Pro Podcast, host Anika Zubair speaks with Melanie Fay, an enterprise Customer Success Manager at Goldcast. Th...
The One Thing That Will Make or Break Your Customer Success Career
19 Mar 2025
Contributed by Lukas
In this episode of the Customer Success Pro podcast, Anika Zubair discusses the critical role of strategic communication in customer success. She debu...
How to Scale a Customer Success Team Without Losing Customer Value with Saahil Karkera
05 Mar 2025
Contributed by Lukas
In this episode, Anika Zubair discusses the challenges of scaling customer success teams without losing sight of customer value with guest Saahil Kark...
The Power of Data Driven Decision Making in Customer Success with Guy Rahamim
12 Feb 2025
Contributed by Lukas
Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am h...
From CS to Sales Growth: Turning Upsells into New Sales with Ejieme Eromosele
08 Jan 2025
Contributed by Lukas
In this episode of the Customer Success Pro podcast, host Anika Zubair speaks with Ejieme Eromosele, an award-winning customer success leader, about h...
First time Customer Success Leader to a Revenue Leader with Stijn Smet
04 Dec 2024
Contributed by Lukas
In this episode of the Customer Success Pro podcast, host Anika Zubair speaks with Stino, the head of customer success at whale.io. They discuss the e...
Customer Success Metrics That Drive Growth with Jay Nathan
06 Nov 2024
Contributed by Lukas
In this podcast episode, Anika Zubair interviews Jay Nathan, COO of Churnkey, about his extensive experience in the SaaS industry and the evolving rol...
How to Get Promoted into an Enterprise CSM with Caly Agar
02 Oct 2024
Contributed by Lukas
Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am h...
Using AI in Your Daily Customer Success Routine with Alex Turkovic
04 Sep 2024
Contributed by Lukas
Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am h...
Leading with Value and Increase Revenue in Customer Success with Madelyn DePrey
07 Aug 2024
Contributed by Lukas
Learn more about our show sponsor CSM RevUP Academy: https://thecustomersuccesspro.com/revupBeing a Customer Success Pro is no easy job, but this podc...
Driving Customer Retention and Customer Growth at Scale with Daphne Costa Lopes
10 Jul 2024
Contributed by Lukas
Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am h...
How to Get Hired in Customer Success in a Tough Job Market with Jared Orr
05 Jun 2024
Contributed by Lukas
Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am h...
How to become a Strategic Customer Success Manager with Erika Villarreal
01 May 2024
Contributed by Lukas
Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am h...
Customer Success Career Path to the C-Suite with Kristi Faltorusso
03 Apr 2024
Contributed by Lukas
Navigating your Customer Success Career with Kristi FaltorussoIn this episode of the Customer Success Pro podcast, Anika Zubair interviews Kristi Falt...
Psychological Mindset Shift from Reactive to Proactive Customer Success with Rachel Provan
06 Mar 2024
Contributed by Lukas
Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am h...
Welcome to The Customer Success Pro Podcast by Anika Zubair
28 Feb 2024
Contributed by Lukas
This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS jou...