The DEX Show: A Show for IT Change Makers
Episodes
Reality Bytes #40: Technology, Change and DEX Success (w/ Tracy Downer)
19 Mar 2024
Contributed by Lukas
In this episode, Tim, Tom and Dina enjoy a fantastic conversation with Tracy Downer, Customer Success Director at Nexthink. Together they explore Trac...
Follow the Yellow Brick Road: Humanizing IT's Journey w/ Katrina Macdermid & Wesley Eugene (HIT Global)
12 Mar 2024
Contributed by Lukas
Tim Flower warmly welcomes Katrina Macdermid, Co-founder & Director, and Wesley Eugene, SVP, both from HIT Global, as they embark on a transformat...
Reality Bytes #39: Shared Airspace (Exploring Industry Cloud Platforms)
05 Mar 2024
Contributed by Lukas
The entire RB team gets together to delve into Industry Cloud Platforms. Tim kicks the discussion off by detailing the evolution of cloud computing fr...
Off-road: mapping your EUC career w/ Tom Rodgers & Logan Stelly (Edward Jones)
26 Feb 2024
Contributed by Lukas
Tim and Tom are joined by Tom Rodgers & Logan Stelly from Edward Jones to explore the evolving landscape of the EUC career. They share their journ...
Reality Bytes #38: The DEX Maturity... Dialectic
21 Feb 2024
Contributed by Lukas
Jon Cairns (Senior Vice President for Technical Services, Nexthink) is welcomed by Dina, Sean and Tom as a first time guest, to discuss what is fast b...
Digital Adoption & DEX: Nexthink and AppLearn's Digital Experience Vision (w/ Andrew Avanessian)
14 Feb 2024
Contributed by Lukas
In this DEX Show exclusive, Tim and Tom delve into Nexthink's recent acquisition of AppLearn with AppLearn CEO Andrew Avanessian.Avanessian explains t...
Reality Bytes #37: AR & DEX - from Apple Vision Pro to the Workplace
05 Feb 2024
Contributed by Lukas
Following the immense buzz around the launch of Apple Vision Pro, Oriana, Dina and Sean join Tom to dive into the timely topic of augmented reality (A...
The Experience Mission (w/ GSK & HCLTech)
30 Jan 2024
Contributed by Lukas
GSK's Sarah Jones, Global Director of Senior Technology, and HCLTech's Komal Verma, Senior Manager of Digital Workplace Products and Strategy, join To...
Reality Bytes #36: DEX innovation in 2024 (w/ Sam Gantner)
23 Jan 2024
Contributed by Lukas
It’s always a special occasion when the Reality Bites team gets to welcome Sam Gantner (Chief Product Officer, Nexthink), to the table – and what ...
Navigating the IT Service Revolution (w/ Collinson Group)
16 Jan 2024
Contributed by Lukas
Tim and Tom kick off recording for the new year with guest Matt Robinson, IT Service Operations Manager at Collinson Group.The trio delve into the evo...
Reality Bytes #35: The year of the DEX Matrix?
09 Jan 2024
Contributed by Lukas
After a short Christmas break, Reality Bytes is back, as the team gathers to discuss predictions for the coming year.The epsiode covers AI investment,...
DEX, Flow... and 750,000 endpoints (w/ Accenture)
04 Jan 2024
Contributed by Lukas
Happy 2024 everyone! In this exciting first DEX Show episode of the new year, Tim and Tom dive into the world of Nexthink’s much heralded, powerful ...
BONUS EPISODE: The Invention of DEX (w/ Pedro Bados & Yassine Zaied)
19 Dec 2023
Contributed by Lukas
OK everyone here's one last fantasic BONUS episode to see out the year. This was a great conversation with Nexthink's Pedro Bados (founder and CEO) an...
Reality Bytes #34: Authentic "Rizz"
05 Dec 2023
Contributed by Lukas
It’s the Reality Bytes team end-of-2023 podcast party and everyone is invited! A full house – featuring Tim, Tom, Oriana, Dina, Megan and Sean –...
OFFICIAL DEX SHOW END OF YEAR SPECIAL W/ GEOFF WRIGHT
29 Nov 2023
Contributed by Lukas
Geoffrey Wright (Global Solution Owner - GenAI and Digital Experience, Mondelēz International) returns to the show for another end of year review. It...
Reality Bytes #33: Navigating DEX Hype (w/ Christian Ponce)
20 Nov 2023
Contributed by Lukas
In this episode, Christian Ponce (Nexthink's Senior Director for Technology Alliances and Field Marketing) joins Tim, Tom, Dina and Megan to explore t...
DEXifying US government (w/ NuAxis)
15 Nov 2023
Contributed by Lukas
In this episode, we delve into the exciting potential marriage of digital employee experience and US government, asking what DEX could do to improve t...
Reality Bytes #32: Boston driving (and other "experiences")
07 Nov 2023
Contributed by Lukas
The whole Reality Bytes team are back together at last! On this week's reunion show they reflect on the highlights of the excellent Experience Everywh...
DEX SHOW LIVE FROM BOSTON (w/ Toyota Motor North America & Honeywell)
31 Oct 2023
Contributed by Lukas
Following the incredible DEX Show Live experience in London earlier this month, last week saw Tim and Tom host an equally special DEX Show Live at Exp...
Reality Bytes #33- Inside Assist (w/ Mario Tarallo)
24 Oct 2023
Contributed by Lukas
This episode features Mario Tarallo, a seasoned Nexthinker with six and a half years of experience helping to develop core digital employee experience...
DEX SHOW LIVE FROM LONDON (w/ Robert Doornbos & Honeywell)
17 Oct 2023
Contributed by Lukas
Last week, Tim and Tom hosted a very special DEX Show episode LIVE at an incredible, standing-room-only Experience Everywhere event in London. They we...
Reality Bytes #32: The State of the DEX Industry Report
10 Oct 2023
Contributed by Lukas
A lot has changed in the digital workplace over the past few years. But where does all this change leave IT? In a very special episode of Reality Byte...
Experience Everywhere Pregame Special w/ Paul Gentile
03 Oct 2023
Contributed by Lukas
Tim and Tom dig deep into Nexthink's upcoming Experience Everywhere 2023 Tour, taking place as of next week across four amazing cities: London, Paris,...
Reality Bytes #31: The Encyclopedia of DEX (w/ Guillaume Charles)
25 Sep 2023
Contributed by Lukas
In this episode of Reality Bytes, Guillaume Charles (Product Management Director for Diagnostics at Nexthink) joins Sean, Tim, Tom and Oriana to discu...
“Buzzwords”: DEX… and entomology w/ Mitch Trychta (Vizient)
19 Sep 2023
Contributed by Lukas
Special guest Mitch Trytchta (Senior Project Manager for Digital Employee Experience at Vizient) joins Tim and Tom to delve into the world of entomolo...
Reality Bytes #30: Synthetic Data and the Digital Workplace
12 Sep 2023
Contributed by Lukas
In this episode of Reality Bytes, the team considers the potential implications of synthetic data on the world of DEX and IT. Together, Tim, Tom, Mega...
Tales from the IT Trenches (w/ Adam Moore)
05 Sep 2023
Contributed by Lukas
Tim and Tom's guest this week is Adam Moore, a global service delivery leader. The conversation revolves around the importance of "People First IT Ser...
Reality Bytes #29: Nexthinking with passion (w/ Gorica Tapandjieva)
29 Aug 2023
Contributed by Lukas
Tim, Tom, Sean and Dina dive deep into the world of innovation with the brilliant Gorica Tapandjieva (Senior Product Manager, Nexthink). Gorica shares...
EUC Evolution w/ Darren Edwards (Tokio Marine)
22 Aug 2023
Contributed by Lukas
Special guest Darren Edwards (End User Support Manager, Tokio Marine) joins Tim and Tom to delve into the challenges and triumphs of modern IT environ...
Reality Bytes #28: The Great Employee Experience Debate
15 Aug 2023
Contributed by Lukas
In this Reality Bytes special, Sean, Oriana, Megan and Tom delve into the evolving landscape of employee experience and its intersection with technolo...
Culture Matters: doing DEX properly (w/ Roy Atkinson)
08 Aug 2023
Contributed by Lukas
Roy Atkinson (writer, analyst, speaker, and CEO at Clifton Butterfield) joins the show, to look at the analogies between the adoption of Enterprise Se...
Reality Bytes #27: Engineering Infinity (w/ Julien Machon)
01 Aug 2023
Contributed by Lukas
In this episode of Reality Bytes, the guest is Julien Machon, an engineering manager at Nexthink. Julien joins Dina and Tom to delve into the modern t...
From Remote Work to AI: The Evolution of HR and IT w/ Greg Sanker
25 Jul 2023
Contributed by Lukas
In a superbly entertaining episode of The DEX Show, Tim and Tom are joined by special guest Greg Sanker (Principle Advisory Director, Info-Tech Resear...
Reality Bytes #26: Unmasking ‘Fake DEX’
18 Jul 2023
Contributed by Lukas
Welcome back to another exciting episode of the DEX Show's Reality Bytes series! In this episode, we dive deep into the past, present, and future of d...
Experience Rebels: fighting for the DEX tipping point (w/ Josh Sultan)
11 Jul 2023
Contributed by Lukas
Fantastic writer and DEX specialist Josh Sultan joins the DEX Show with Tim and Tom for the first time. They discuss the “DEX tipping point” – w...
Reality Bytes #25 - DEX and Learning
04 Jul 2023
Contributed by Lukas
Learning and training is a fascinating area in the B2B software space. On the one hand, the chance to learn new technology is always a career opportun...
The future of ITIL & DEX (w/ Matt Beran)
27 Jun 2023
Contributed by Lukas
Matt Beran (Sr. Product Marketing Specialist at InvGate and host of the Ticket Volume podcast) joins the show to discuss various aspects of the conflu...
Reality Bytes #24 – Cracking the Code of IT Budgeting
20 Jun 2023
Contributed by Lukas
In this episode of Reality Bytes, hosts Tom and Tim, alongside panelists Megan, Oriana, Dina, and Sean, delve into the world of IT budgeting. The disc...
Humanizing IT: A Paradigm Shift for Better User Experiences w/ Katrina Macdermid
13 Jun 2023
Contributed by Lukas
In this episode of the DEX Show podcast, Tom and Tim welcome special guest Katrina Macdermid, author of the hugely successful new book "Humanising IT....
Reality Bytes #23 – Introducing Nexthink Assist w/ Paul Gentile
06 Jun 2023
Contributed by Lukas
Last month saw the release of Nexthink Assist, an AI-powered virtual assistant for Digital Employee Experience (DEX). On today’s Reality Bytes, spec...
IT, AI & the skills-based enterprise w/ Ravin Jesuthasan
30 May 2023
Contributed by Lukas
Ravin Jesuthasan (futurist, author, speaker, and the Senior Partner and Global Leader for Transformation Services at Mercer) returns to the show for t...
The past, present, and future of the XLA w/ Neil Keating
23 May 2023
Contributed by Lukas
The concept of the XLA has already changed IT forever. Today, though, as IT and the workplace both continue to change, it’s time for the XLA to chan...
Reality Bytes #22 – Data Hungry Humans: the future of Green IT
16 May 2023
Contributed by Lukas
The FULL Reality Bytes team joins today’s episode to wish Sam bon voyage on his last ever show appearance, along with a great discussion of the curr...
Opening a ‘Tech Café’ at your workplace w/ Jim Graziano
09 May 2023
Contributed by Lukas
In this episode, Digital Experience Specialist Jim Graziano joins Tim and Tom to discuss his successful implementation of a real-world corporate “Te...
Reality Bytes #21 – Building the DEX Community w/ Jon Leighton
02 May 2023
Contributed by Lukas
Nexthink is a community of changemakers. This not only applies to our engineers, it includes our customers as well – all of them, without fail. It’...
Becoming a DEX leader w/ Emily Schlick (Vizient)
25 Apr 2023
Contributed by Lukas
Few have more experience implementing DEX than Emily Schlick. On this special episode, Emily shares the story of an amazing career introducing DEX acr...
Reality Bytes #20 – Anatomy of a Bad Video Call
18 Apr 2023
Contributed by Lukas
We’ve all been there: staring at a laptop screen during a video call where everything’s going wrong – audio that goes in and out, choppy video q...
Employee Experience and Plato’s Cave w/ Dr. Brennan Jacoby
11 Apr 2023
Contributed by Lukas
The DEX Show welcomes back Dr. Brennan Jacoby, Philosopher & Founder of Philosophy at Work, to discuss recent developments in technology and the d...
Reality Bytes #19 – Data Storytellers w/ Ashwini Ingale
04 Apr 2023
Contributed by Lukas
How can data tell a story? That’s the question we answer on this week’s Reality Bytes, as Tom, Sean, and Oriana are joined by Ashwini Ingale, Next...
When AI meets automation w/ Charles Araujo
28 Mar 2023
Contributed by Lukas
For this his second appearance on the DEX Show, author and analyst Charles Araujo offers a thorough, insightful and objective survey of the whole expe...
Reality Bytes #18 – Hardware and users (turning it off and on again)
21 Mar 2023
Contributed by Lukas
Inspired by some outstanding content on the DEX Hub covering the evolution of IT support, this week Sam, Oriana, Megan and Tom get stuck into the ques...
The Human Factor w/ Satyam Kantamneni
14 Mar 2023
Contributed by Lukas
Have you ever wondered why some digital apps – and digital workplaces – offer smooth, enjoyable user experiences, while others can’t seem to fig...
Reality Bytes #17 – Amplifying Amplify, w/ Andy Philp
07 Mar 2023
Contributed by Lukas
On this week’s Reality Bytes, Tim Flower, Tom McGrath, Sam Holzman and Dina Elshawaf are joined by Andy Philp, product marketing director at Nexthin...
ChatGPT meets EUC w/ Geoff Wright
28 Feb 2023
Contributed by Lukas
What does ChatGPT mean for EUC professionals, IT, the digital workplace & work at large? Heck, what does ChatGPT mean for human life itself? With...
Reality Bytes #16 – DEX Certifications special (LIVE IN BOSTON)
21 Feb 2023
Contributed by Lukas
Last week, Reality Byters Tim, Tom, Megan, Sam and Oriana met in Boston, at Nexthink's HQ, to record and film the first-ever in-person epsiode of Real...
Pinocchio's Island: has employee power gone too far? w/ Jacob Morgan
13 Feb 2023
Contributed by Lukas
Jacob Morgan is one of the most significant voices in the entire Employee Experience space, and he arrived for his first appearance on the DEX Show in...
Reality Bytes #15 – Sam Gantner Joins!
07 Feb 2023
Contributed by Lukas
On this week’s Reality Bytes, Tom McGrath, Megan Brake and Dina Elshawaf are joined by a very special guest, Nexthink’s Chief Product Officer Sam ...
Portrait of a DEX specialist w/ Steve Walsh (Ayla Consulting)
31 Jan 2023
Contributed by Lukas
How did DEX technology become essential? In today’s episode, Tom is joined by Steve Walsh (Senior Consultant, Ayla Consulting) for an illuminating c...
Reality Bytes #14 – Poetry in the Machine
24 Jan 2023
Contributed by Lukas
Between chatbots capable of writing entire articles and apps that can churn out unique, beautifulvisual art in seconds, several innovations over the p...
2023 in Fintech: From Crypto to DevOps w/ Robert Cooke (3Forge)
17 Jan 2023
Contributed by Lukas
In today’s episode, Tom and Tim meet Robert Cooke (CTO and Founder, 3Forge), for an absorbing chat about the changing technological face of the fina...
Reality Bytes #13 - Trends and Predictions
10 Jan 2023
Contributed by Lukas
Reality Bytes is back with a special trends and predictions episode from the team – who consider the future of workplace VR, industry-specific cloud...
The Impact of Technology on Healthcare w/ Jonathan Butz (Nexthink)
04 Jan 2023
Contributed by Lukas
If your average primary care physician did everything they were expected to do over the course of a day, their day would be 25 and a half hours long. ...
Reality Bytes #12 – The End-of-Year Special!
13 Dec 2022
Contributed by Lukas
For the final time in 2022, welcome back to Reality Bytes!Over the last eleven episodes, Nexthink’s top technologists and journalists have brought f...
A Deeper Dive into Circular Economics
06 Dec 2022
Contributed by Lukas
In a world where everything has a lifecycle, what can we do to create greener practices across waste? Circular economics steps beyond measuring carbon...
Reality Bytes #11 – The New-Age Genius Bar
28 Nov 2022
Contributed by Lukas
The Genius Bar revolutionized Apple’s physical stores and customer interactions – but can IT departments replicate their success in the modern wor...
How the Digital Workspace Became the Essential Workplace (Digital Workplace Group)
22 Nov 2022
Contributed by Lukas
In today’s episode, we chat with Nancy Goebel, Deputy CEO at the Digital Workplace Group, about digital workspaces — a necessity in today’s worl...
Reality Bytes #10 - Are You Experienced?
15 Nov 2022
Contributed by Lukas
In this episode, writers Sam Holzman and Megan Brake are joined by technologists Oriana Ott and Dina Elshawaf to consider some of the most notable cus...
Experience at 35,000 Feet w/ Derek Whisenhunt (Southwest Airlines)
08 Nov 2022
Contributed by Lukas
This week we bring you another special “live from the road” episode of the DEX Show – as we sat down with Southwest Airlines’ Derek Whisenhunt...
Reality Bytes #9 – The New York Hot Dog
01 Nov 2022
Contributed by Lukas
What can technology used to design the modern baseball stadium teach us about the modern workplace? You’ll find out in this week’s very special ep...
IT + HR: The Partnership Driving the Future of Work w/ Sally Winston (Qualtrics)
25 Oct 2022
Contributed by Lukas
This week we bring you a very special episode of the DEX Show – as we spoke with Sally Winston, Head of EX Solutions Strategy EMEA at Qualtrics, liv...
Reality Bytes #8: Survey Secrets & the Death of the 9-to-5
18 Oct 2022
Contributed by Lukas
Welcome back to another edition of Reality Bytes, where Nexthink’s top journalists and technologists join forces to discuss and debate the leading s...
CIOs through the Great Resignation w/ Martha Heller
13 Oct 2022
Contributed by Lukas
In today’s episode, we chat with Martha Heller, CEO of Heller Search Associates and a returning guest, to the show to tap into her expertise as an e...
Reality Bytes #7 – Do believe the (DEX) hype?
04 Oct 2022
Contributed by Lukas
Welcome back to a special “Reality Bytes”, where a solo Tom is joined by Megan, Sean, Oriana and Dina to consider the timely topic of digital empl...
Transforming the Workplace Through Employee Experience
27 Sep 2022
Contributed by Lukas
In today’s episode, we chat with Patti Blackstaffe, CEO and Transformation Specialist at GlobalSway, as she explains how the employee experience is ...
Reality Bytes #6 – From the Classroom to the C-Suite
20 Sep 2022
Contributed by Lukas
Welcome back to “Reality Bytes”! In this special edition of the DEX Show, we bring together Nexthink’s brightest minds from both the journalist ...
Top 5 Experience Enablers w/ Andrew Hewitt (Forrester)
13 Sep 2022
Contributed by Lukas
What do you need to provide a great digital employee experience?In today’s episode, one of the foremost experts in EUEM technology provides the defi...
Reality Bytes #5: AI & the Application Avalanche
06 Sep 2022
Contributed by Lukas
Welcome to the latest installment of “Reality Bytes”, which brings together Nexthink’s brightest minds from both the journalist and technology f...
The Future of Work w/ Kelly Monahan (Meta)
30 Aug 2022
Contributed by Lukas
Do you ever wish you had a crystal ball to get a glimpse of what your future might look like? Well if you’re wondering about your workplace, you’...
Reality Bytes #4 – Great Experiences on Sysadmin Subreddits
23 Aug 2022
Contributed by Lukas
Welcome to “Reality Bytes”, the DEX Show’s shot-within-a-show where journalists and technologists join up to dissect the biggest stories in DEX ...
“The Wright Side of History” w/ Geoff Wright
17 Aug 2022
Contributed by Lukas
In today’s episode, we welcome back a three-time returning guest to the DEX Show, Geoffrey Wright, Global Solution Owner-Digital Experience at Monde...
Reality Bytes #3 – IT’s shadowy experiences
09 Aug 2022
Contributed by Lukas
Welcome to “Reality Bytes”, which brings together Nexthink’s brightest minds from both the journalist and technology fields to give listeners tw...
The Great Reset: a Crystal Ball Emergency w/ Alan Nance
02 Aug 2022
Contributed by Lukas
The Great Resignation impacted the IT industry in a huge way. But now as we exit that era, it’s time to look to the future. Preparing for what comes...
Reality Bytes #2 – Across Disparate Clouds
26 Jul 2022
Contributed by Lukas
Welcome to the second installment of “Reality Bytes”, which brings together Nexthink’s brightest minds from both the journalist and technology f...
The Power of The Team w/ Mary Patry
19 Jul 2022
Contributed by Lukas
In the last few years, we’ve seen an awakening across the IT space of leaders working on one skill: empathy. The past outlook of IT, is that it’...
Reality Bytes #1 – Browsing for Your Flow
12 Jul 2022
Contributed by Lukas
Welcome to a brand new DEX Show series, named “Reality Bytes”. This new show-within-a-show brings together Nexthink’s brightest minds from both ...
Delete the Distance: Greeting a True Employee and User Experience
05 Jul 2022
Contributed by Lukas
For years, as long as the lights stayed on green and the tech was working, IT employees had done their job while tucked away in a nondistrcipt cubicle...
Revolutionizing Workflow Integrations w/ Rami Husseini
21 Jun 2022
Contributed by Lukas
If the last two years have done anything, it’s revolutionized the way that we work. Mobile working no longer means we work from an office and can go...
From Computer People to Politicians: Psychology in IT w/ Oriana Ott (Nexthink)
07 Jun 2022
Contributed by Lukas
One of the first technologies we worked with was fire. From there it exploded into a multitude of different ways to integrate and make our lives easie...
Changing the Narrative of Greenwashing
24 May 2022
Contributed by Lukas
There are different moments in our lives that change the course of what we thought was going to be. From small acts like trying new foods and clothes ...
Touring the Workplace of the Future w/ Mike Kenny & Sam Holzman
10 May 2022
Contributed by Lukas
New immersive technology has the potential to revolutionize the way we communicate, and that will have a profound impact on the way we work. So what f...
Digital Employee Experience for Dummies w/ Tim Flower
26 Apr 2022
Contributed by Lukas
Traveling back to the age of the dinosaur, we find the advent of the Digital Employee Experience founded in Windows 95. Jumping forward about 20 year...
Tech & Inclusivity w/ Antonio Santos (ATOS)
12 Apr 2022
Contributed by Lukas
Disability inclusion continues to be a focus for change in evolving workforces. The influx of remote and hybrid jobs has created a new space and op...
The physical workplace vs. the digital workspace w/ Christian Reilly (Citrix)
29 Mar 2022
Contributed by Lukas
The only constant is change. At least, that's how members of the workforce have felt over the last few years.We’ve all existed in a state of constan...
Architects of Flow w/ Jonathan Roberts (Forrester)
15 Mar 2022
Contributed by Lukas
IT has the power to architect a better employee experience—to enable an end user to stay in a flow state and perform their job better.But it require...
Out with the New: Extending Hardware Lifecycles w/ Barbara Matoe & Mary Anne Cacciola
01 Mar 2022
Contributed by Lukas
When we think about technology, old has become synonymous with slow, inefficient, outdated. Once a device reaches a certain age (or starts performing ...
Good Night, Smartphone: A Chat About Burnout w/ Arianna Huffington
15 Feb 2022
Contributed by Lukas
Burnout and stress have been hallmarks of the work experience tracing all the way back to the industrial revolution. However, people are much more aw...
Gaming & the Future Digital Workplace w/ Johan van Amersfoort
01 Feb 2022
Contributed by Lukas
Years ago, you would need to insert a CD or floppy disk into your gaming system to install and play a video game. Nowadays, you can download a game th...
Meet Mr. Employee Experience w/Ben Whitter
18 Jan 2022
Contributed by Lukas
To really improve the employee experience, people managers—and organizations, in general—need to start thinking differently about the role technol...
Desktop Virtualization and Hybrid Work w/ Spencer Pitts (VMware)
04 Jan 2022
Contributed by Lukas
With the proliferation of hybrid work, the focus of IT needs to change.As opposed to the traditional approach of looking inwards toward tech, IT now n...
2021 DEX Show Year-in-IT Review w/ Geoffrey Wright (Mondelēz)
21 Dec 2021
Contributed by Lukas
We’re now at the tail end of 2021, which means it’s time for our customary year-in-IT review.We take a look at the best, the worst, and the most b...