The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Episodes
Why Culture is Key to AI Transformation in CX with Eric Mistry of Zapier | Episode 106
12 May 2026
Contributed by Lukas
In this exciting episode, we catch up with the insightful Eric Mystery, who returns to share his journey into AI transformation at Zapier. Eric, a lon...
Live Vibe Coding Session: How to Build Your Own Suite of CX Tools | Episode 105
21 Apr 2026
Contributed by Lukas
Prompt Used for today's show: https://docs.google.com/document/d/1tDG3DKfYpLKwJOU8OKYA0-MWk22yMsIk4q2u2Rt6_FA/edit?usp=sharingLink to the app we ...
Hiring Alert! Digital CX Program Manager Wanted
01 Apr 2026
Contributed by Lukas
Bit of a different episode! I'm hiring at Belfry Software! Among the roles I have open, one is a Digital CX Program Manager! Go see the open role...
The Biggest AI Unlock for 2026: Scheduling Tasks in Claude | Episode 104
17 Mar 2026
Contributed by Lukas
Ever felt like you're constantly playing catch-up in customer experience? What if you had an AI assistant working proactively for you, around the...
Unlocking CX Efficiency with Claude, not ChatGPT: Co-Work and Skills Explained | Episode 103
10 Mar 2026
Contributed by Lukas
Download your CS Claude Plugins: store.digitalcustomersuccess.comIn this episode, Alex dives into a massive shift happening right now in the AI landsc...
The Digital Divorce: Moving Customers from CSMs to Self-Serve | Episode 102
03 Mar 2026
Contributed by Lukas
In this episode, we tackle the ago-old question in digital customer success: how do you gracefully transition customers from ahigh-touch, one-on-one C...
Beyond the Job Description: Career Growth in Digital CS with Stephanie Blair | Episode 101 | Episode 101
10 Feb 2026
Contributed by Lukas
Today I’m joined by Stephanie Blair, Founder of Know & Flourish (https://knowandflourish.com/), for a practical conversation on digital career g...
Retention Is Existential: Gainsight’s New CEO Chuck Ganapathi on RaaS, AI Agents & the 80/20 Trap | Episode 100
04 Nov 2025
Contributed by Lukas
Welcome to episode 100! I’m joined by Chuck Ganapathi, Gainsight’s new CEO, for a wide-ranging, candid conversation about where customer success i...
Voice to Value: I Used ChatGPT Voice to Help Build an Automation | Episode 099
07 Oct 2025
Contributed by Lukas
In Episode 99, I do something a little different: I take you behind the scenes as I use ChatGPT in voice mode to design a real automation from start t...
Director vs Doer: Staying Relevant and Thriving in the A.I. Era | Episode 098
30 Sep 2025
Contributed by Lukas
In this episode, we dig into a shift I think is non-negotiable in today’s AI-first world: you must become the director, not the doer. Inspired by Da...
Unreasonable Hospitality & Magic Customer Moments at Scale | Episode 097
23 Sep 2025
Contributed by Lukas
After a short hiatus, Alex is back—and he’s bringing some big energy and even bigger ideas to the Digital Customer Success podcast. In this solo e...
The Art of Collaboration in Digital CS with Holly Goodliffe | Episode 096
08 Apr 2025
Contributed by Lukas
Digital CS consultant Holly Goodliffe joins the Digital CX podcast to share her journey from the nonprofit world to tech leadership and discuss the ev...
Start Where You Are: Small Steps to Success with Justin Neal | Episode 95
18 Mar 2025
Contributed by Lukas
Justin Neal, a digital customer success expert with a long pedigree in operations, joins the show to break down the fundamentals of digital CS, the po...
Turning Written Customer Feedback into Meaningful Action for Your Brand | Episode 094
04 Mar 2025
Contributed by Lukas
Are you leveraging customer feedback for growth and improvement? In this episode of the Digital CX Podcast, we explore how to transform customer feedb...
Back to Basics: The Art of the Renewal Flow | Episode 093
25 Feb 2025
Contributed by Lukas
In the spirit of showing our work - I figured I'd take this solo episode as an opportunity to walk you through a renewal flow I've been work...
Inside Fullstory’s Approach to In-App Engagement with Talia Root and Brent Hildebrand | Episode 092
18 Feb 2025
Contributed by Lukas
Talia Root and Brent Hildebrand from Fullstory join the Digital CX podcast to discuss the evolving role of digital customer experience, from in-app en...
Handwritten Notes as a CX Strategy to Surprise & Delight with David Wachs of Handwrytten | Episode 091
11 Feb 2025
Contributed by Lukas
David Wachs, founder and CEO of Handwritten, joins the show to discuss how automated handwritten notes can create meaningful customer connections at s...
Transforming Customer Experience with AI-Driven Chatbots and Productivity Tools | Episode 090
04 Feb 2025
Contributed by Lukas
In this solo episode of the podcast, I address some recent questions I've gotten specifically about A.I. in CS. A few tangents are included as pe...
Current State of AI in CS and Introducing MondAI CS with Michael Forney | Episode 089
28 Jan 2025
Contributed by Lukas
Customer Success Summit in Austin on February 11th & 12th: https://events.customersuccesscollective.com/location/austinThis is an episode of "...
Digital CS and the Job Market with the Return of Dillon Young of Lifetime Value Media | Episode 088
21 Jan 2025
Contributed by Lukas
Dillon Young, founder of Lifetime Value Media, RETURNS to the show to discuss building a media company, the evolving role of the word "digital&qu...
From B2C to B2B: Simplicity is Key in Digital CS with Ed Powers | Episode 087
14 Jan 2025
Contributed by Lukas
Ed Powers, Principal Consultant at Service Excellence Partners, discusses in depth the measurable impact of digital customer success on revenue retent...
Data Hygiene for Great Customer Experiences with Irwin Hipsman of Repetitos | Episode 086
07 Jan 2025
Contributed by Lukas
To participate in Irwin's research project, go to https://repetitos.com/research. The first 20 respondents will get a free one-hour session with ...
End Of Year Recap as Told by Google’s NotebookLM | Episode 085
31 Dec 2024
Contributed by Lukas
Support the show+++++++++++++++++Like/Subscribe/Review:If you are getting value from the show, please follow/subscribe so that you don't miss an...
Using Google's NotebookLM to Produce a Podcast and Summarize Docs | Episode 084
24 Dec 2024
Contributed by Lukas
Link to this episode on YouTube: https://youtu.be/23MrFuVuMmgIn this episode, I give you an "over-the-shoulder" peek into using Google'...
Airtable’s Journey to Scalable Customer Success with Alison Barrett | Episode 083
17 Dec 2024
Contributed by Lukas
Alison Barrett, Head of Scaled Customer Success at Airtable, shares her journey from consulting at Deloitte to shaping scalable customer success strat...
Pro Tips for Building a Better Digital CS Program with Marley Wagner | Episode 082
10 Dec 2024
Contributed by Lukas
Marley Wagner, a seasoned expert in marketing and customer success, joins the podcast to explore the intersection of digital customer success and cros...
Building Automations That Enhance Customer Experience with Samantha David of Monday.com | Ep. 081
03 Dec 2024
Contributed by Lukas
Samantha David, a seasoned digital customer success expert, shares her journey from traditional customer service roles to pioneering digital CS strate...
Where to Find Automation Opportunities to Improve Customer AND Employee Experience | Episode 080
26 Nov 2024
Contributed by Lukas
This solo episode of the DCX podcast is inspired by my recent job transition into a new role leading Customer Experience at Belfry Software. As I&apos...
Digital Duct Tape: Leveraging AI to Solve CX Challenges with Scott Wilder | Episode 079
19 Nov 2024
Contributed by Lukas
In this episode of the Digital CX Podcast, host Alex Turkovic chats with Scott Wilder, Head of Digital Success at Clari with a wealth of previous expe...
Lessons in CX Leadership and Strategy with CX "Superwoman" Nat Onions of Customer.io | Episode 078
12 Nov 2024
Contributed by Lukas
Nat Onions, CX leader at Customer.io, dives into the importance of data and automation in driving effective customer support and engagement. She share...
Scaling Customer Education for Digital CS with Adam Avramescu of Personio & the CELab Podcast | Episode 077
05 Nov 2024
Contributed by Lukas
Adam Avramescu, Vice President of Customer Education at Personio and co-host of the CELab Podcast, joins the show to share his thoughts on the evolvin...
Enhancing CX with Targeted Campaigns...and LinkedIn Ads! with Kat Breeggemann of Automox | Episode 076
29 Oct 2024
Contributed by Lukas
Kat Breeggemann, Digital Customer Experience Program Manager at Automox, joins the podcast to discuss the role of data in driving digital customer suc...
Digital Customer Success Maturity Model Assessment Launch and Post Churn-In Q&A | Episode 075
22 Oct 2024
Contributed by Lukas
In this solo episode of the podcast, I spend a bit of time recapping a recent talk I gave together with Dan Ennis at Churn-In, ChurnZero's annual...
Scrappy Automations that Boost Customer Success ROI w/ Joe Di Grande of Joe Does Tech Touch | Episode 074
15 Oct 2024
Contributed by Lukas
Joe Di Grande, Founder of Joe Does Tech Touch, shares his experiences scaling accounts and building a tech touch program from the ground up. He and Al...
Inside the Build of 15Five's Digital CS Program w/ Natalia Andreeva & Kaelon Russell | Episode 073
08 Oct 2024
Contributed by Lukas
In this podcast episode, Natalia Andreeva and Kaelon Russell of 15Five share their journey of building a digital customer success program from the gro...
Tattoos to Tech: Larissa Licha’s Mission to Bridge R&D and CS as CEO of Joyn | Episode 072
01 Oct 2024
Contributed by Lukas
Larissa Licha, co-founder and CEO of Joyn, discusses the challenges of cross-department collaboration between customer-facing teams and R&D, parti...
Inside Salesforce: Driving Customer Value with AI & Automation with Bernard Slowey, VP of Digital CS | Episode 071
24 Sep 2024
Contributed by Lukas
Bernard Slowey, VP of Digital Customer Success at Salesforce, joins the show to discuss the transformation of customer service through digital tools, ...
Four Ways to Measure Your Digital Customer Success Program | Episode 070
17 Sep 2024
Contributed by Lukas
Monthly Scale and Digital Meetup: https://digitalsuccess.gradual.comThe Ultimate Guide to Digital CS: 4 Pillars for Success w/ Alex Turkovic & Jan...
Humanizing Digital CS and Personal Branding with Bob Mathers | Episode 069
10 Sep 2024
Contributed by Lukas
In this episode of the Digital CX podcast, Alex Turkovic chats with Bob Mathers about personal branding on LinkedIn, the balance between human interac...
Scale & Digital at Early Stage Startups w/ Mary Caballero | Episode 068
03 Sep 2024
Contributed by Lukas
Mary Caballero, hire number 1 at Champify, shares her journey in scaling customer success at an early-stage startup. The conversation delves into the ...
Transforming Slack into a Customer Support Hub with Joydeep Sen Sarma, CEO of Clearfeed.ai | Episode 067
27 Aug 2024
Contributed by Lukas
In this episode, Joydeep Sen Sarma, founder and CEO of Clearfeed, discusses the evolution of customer success in the SaaS world, emphasizing the shift...
Career Growth in Digital Customer Success with Jess Osborn of GoCardless | Episode 066
20 Aug 2024
Contributed by Lukas
In this episode of the Digital CX podcast, Jess Osborn shares insights from her career journey, discussing her experiences with customer success, acco...
The Four Pillars of Digital Customer Success | Episode 065
13 Aug 2024
Contributed by Lukas
In this solo episode, I take you through the 4 Pillars of Digital Customer Success, a model I have come up with over the past years to help establish ...
AI Tooling to Drive Growth & Break Down Silos with Masha Krol of Glowstick | Episode 064
06 Aug 2024
Contributed by Lukas
In this episode, Alex interviews Masha Krol, CEO of Glowstick about the various innovative uses of AI in customer success to identify growth opportuni...
Modern Post-Sale Revenue Growth with Haydar Al-Saad of Revsetter | Episode 063
28 Jul 2024
Contributed by Lukas
RevSetter founder Haydar Al Saad discusses with Alex his new revenue-centric customer success platform and its unique approach to integrating both sal...
Customer Education for Revenue Growth with Greg Rose of Intellum | Episode 062
23 Jul 2024
Contributed by Lukas
Ever wondered how mastering customer education can lead to skyrocketing revenue? Listen in as we sit down with Greg Rose of Intellum, who takes us on ...
Future Proof Your Teams and Career with Rod Cherkas of HelloCCO | Episode 061
16 Jul 2024
Contributed by Lukas
This week, we are pleased to bring you a conversation with Rod Cherkas, a SaaS veteran, consultant, author of two books on customer success, and vocal...
Digital Musings: Measuring Customer Health Without Telemetry and Combatting Imposter Syndrome | Episode 060
09 Jul 2024
Contributed by Lukas
In this solo episode, we tackle two primary topics:Imposter Syndrome specific to Digital CS and how to combat itBuilding Customer Health Scores withou...
Transformative Digital Experiences through AI and Customer Education with Eric Mistry of Contentsquare | Episode 059
02 Jul 2024
Contributed by Lukas
Eric Mistry (Strategy & Shared Services Operations Manager at Contentsquare) has a very unique background and set of skills in education that affo...
Hospitality, Drawing from B2C and Rethinking the QBR with Aaron Thompson of SuccessCOACHING | Episode 058
25 Jun 2024
Contributed by Lukas
Aaron Thompson (Chief Revenue Officer of SuccessCOACHING and Founder of Red Slacks) has dedicated his professional life to helping companies and CS pr...
AI-Powered Customer Success & Predictive Analytics with Arun Balakrishnan and Preetam Jinka of FunnelStory | Episode 057
18 Jun 2024
Contributed by Lukas
Preetam Jinka and Arun Balakrishnan, co-founders of FunnelStory, join the podcast to discuss how we’re just scratching the surface with AI and machi...
SaaS Economics & Driving Customer Outcomes Digitally with Jay Nathan | Episode 056
11 Jun 2024
Contributed by Lukas
Jay Nathan is the co-founder of GrowthCurve.io, Chief Customer Officer at Churnkey, and one of the most respected voices in the customer success commu...
The Generative AI Primer for CSMs | Episode 055
04 Jun 2024
Contributed by Lukas
In this, my second solo episode - I wanted to spend some time trying to demystify Generative AI for CSMs and CS leaders alike. According to statistics...
AI Insights to Power Your Business with Josh Schachter of Update AI | Episode 054
28 May 2024
Contributed by Lukas
Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovicJosh Schachter is the Founder and CEO of UpdateAI, the conversation intell...
"Your First" Digital Customer Success Motions with Stijn "Stino" Smet of Whale | Episode 053
21 May 2024
Contributed by Lukas
Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovicIn this special edition, Alex sits down with Stijn "Stino" Smet,...
State of the Industry and Promise of AI with Jeff Heckler | Episode 052
14 May 2024
Contributed by Lukas
Link to Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovic.Today, I'm joined by Jeff Heckler - a CS veteran with a lot ...
Emotional Intelligence in Digital and Treating Customers Like Humans with Jenelle Friday | Episode 051
07 May 2024
Contributed by Lukas
Jenelle Friday of Forecastable and the Customer Success Collective’s “CS Leader of the Year” for 2023 is someone who is easily liked. She&apos...
Celebrating 50 Episodes: Your Digital Customer Experience Questions Answered | Episode 050
30 Apr 2024
Contributed by Lukas
As we pop the champagne on our 50th show, a heartfelt thank you is in order for every listener & guest who's joined me on this wild ride thro...
Customer Engagement with AI and Self-Service Strategies with Kari Ardalan of Qualtrics | Episode 049
23 Apr 2024
Contributed by Lukas
Kari Ardalan of Qualtrics is a staple in the CS community and has been leading scaled motions for YEARS - which is sometime that not a lot of people c...
The Impact of SaaS Economics on CS (Plus Much More!) with Christine Raby | Episode 048
16 Apr 2024
Contributed by Lukas
Christine Raby, Founder of DeliverDelight, brings the heat in this episode where we cover off a very wide range of topics - some CS related and some n...
Digital Advice from a CS OG and Innovator with Irit Eizips of CSM Practice | Episode 047
09 Apr 2024
Contributed by Lukas
Irit Eizips has been in and around CS for a long time. From being in on the ground floor at Gainsight to running her very successful consultancy, she ...
Sibling Synergy and Machine Learning in CS with Maarten and Michiel Doornenbal of Churned | Episode 046
02 Apr 2024
Contributed by Lukas
Maarten & Michiel Doornenbal are not only brothers, but also co-founders of Churned! They join me this week for a fantastic conversation about the...
Applying Common Sense to Digital Customer Experience with Rob Zambito of Success Scaled | Episode 045
26 Mar 2024
Contributed by Lukas
Invariably, when you speak to someone in CS about Rob Zambito, the first comment that almost always comes back is, "He's a good guy". ...
Video Micro-Learning at Scale with Delores Cooper of Zendesk | Episode 044
19 Mar 2024
Contributed by Lukas
Not only does Delores Cooper of Zendesk have a pretty amazing back story, she's also doing some pretty amazing things with a small and scrappy te...
The Power of Hyper-Personalized Content for Customer Success with Nik Mijic of Matik | Episode 043
12 Mar 2024
Contributed by Lukas
Nik Mijic, co-founder of Matik comes to us this week with not only a fascinating back-story, but some great CS-related content as we discuss a wide va...
Customer Education and The Digital Journey with Erica Akroyd of Pendo | Episode 042
05 Mar 2024
Contributed by Lukas
I always love talking with people who work within companies that serve the CS community, and this one is no different. Erica was a fantastic guest to ...
Data Analysis and Service Recovery Philosophy with Lane Hart of Contentsquare | Episode 041
27 Feb 2024
Contributed by Lukas
Lane Hart of Contentsquare brings to CS a no nonesense approach to ensuring the renewal via strong data analysis combined with a very human approach o...
AI Driven Digital Customer Success in App Form w/ Dickey Singh of Cast.app | Episode 040
22 Feb 2024
Contributed by Lukas
Dickey Singh, CEO of Cast joins us this week for a bonus episode in which we discover his fascinating journey from a long line of engineering leadersh...
Cross Collaborating on the Customer Journey with James Lawson of River Consulting Group | Episode 039
20 Feb 2024
Contributed by Lukas
James Lawson of River Consultancy Group joins us this week in a fun conversation that spans a wide range of topics including a growing sentiment among...
Tearing Down PLG & SLG Walls in Digital CX with Dee Kapila of Miro | Episode 038
13 Feb 2024
Contributed by Lukas
Today's discussion with Dee Kapila is a fascinating insight into the world of building innovative digital programs within a very well known and b...
Driving Community & Scale at LinkedIn with Ezra Zimbler of LinkedIn | Episode 37
06 Feb 2024
Contributed by Lukas
Ezra Zimbler is a long time LinkedIn team member, currently based in Dublin who is driving some really great initiatives and customer facing teams. He...
Hiring for Digital CS and the State of the Job Market with Sara Roberts of Bayview Talent | Episode 36
01 Feb 2024
Contributed by Lukas
Sara Roberts (Bayview Talent and host of Success Unscripted) may not immediately jump out to you as an obvious guest of this podcast. No, she doesn&ap...
Diversifying and Digitizing Customer Success with Annie Dean of RecastSuccess | Episode 035
30 Jan 2024
Contributed by Lukas
Reminder! Enter for a Gold Pass to the CS Festival in Austin:Leave a review the podcast and send a quick screenshot to [email protected]...
Short Form Content & Human Language in Digital Customer Success with Anika Zubair of Griffin | Episode 034
23 Jan 2024
Contributed by Lukas
Enter the contest for a Gold Pass ($1300 value!) to the Customer Success Festival in Austin (Feb 13 & 14, 2024) by following these steps:Review th...
Elevating CS Within Your Organization with Anita Toth | Episode 033
16 Jan 2024
Contributed by Lukas
Enter the contest for a Gold Pass ($1300 value!) to the Customer Success Festival in Austin (Feb 13 & 14, 2024) by following these steps:Review th...
Digital Customer Success with and Engineering Mindset with Bhavika Kochhar | Episode 032
09 Jan 2024
Contributed by Lukas
Bhavika Kochhar is one of those amazing individuals that does an incredible amount of service to the CS community and seemingly eats, sleeps & bre...
How Digital Fuels the Post-Sale Journey at Demandbase with Alyssa Opella | Episode 031
02 Jan 2024
Contributed by Lukas
In the intro to this week's episode, I briefly touch upon a new resource that is available to you via the website: The Digital Customer Success T...
Building Community in Digital Customer Success with Marie Lunney | Episode 030
12 Dec 2023
Contributed by Lukas
Marie Lunney joins us this week in a whirlwind conversation in which we cover a lot of ground. Not only is she a seasoned digital CS leader, including...
Putting Humanity Back Into Digital Customer Success with Jon Johnson of UserTesting | Episode 029
05 Dec 2023
Contributed by Lukas
Jon Johnson is an incredible human. You've likely heard of him as part of the Unchurned BS & CS podcast series in which he shares some of his...
Digital Customer Success, Music & Banter with Jeff Kushmerek of Infinite Renewals | Episode 028
28 Nov 2023
Contributed by Lukas
Jeff Kushmerek of Infinite Renewals has to be one of the most dynamic and fun people in our amazing CS community. His contributions are immense via hi...
Scaling Customer Success the Totango Way with Chris Dishman | Episode 027
21 Nov 2023
Contributed by Lukas
I absolutely love interviewing guests who are deeply embedded and leading CS teams for companies that primarily serve the Customer Success community. ...
Customer Value Led Growth in Digital CS with Markus Rentsch of Remark-Able | Episode 026
14 Nov 2023
Contributed by Lukas
This week, I had the pleasure of speaking with Markus Rentsch, CEO of Remark-able, where he spends his time consulting and building products to help C...
Driving Customer Outcomes at Scale with CS Legend Greg Daines (a.k.a The Churn Doctor) of ChurnRX | Episode 025
07 Nov 2023
Contributed by Lukas
In what is probably the most quotable episode of the podcast yet, Greg Daines drops some INCREDIBLE knowledge on the root causes of churn and how digi...
Driving Hybrid Customer Success Through Orchestrated Onboarding with Donna Weber | Episode 024
31 Oct 2023
Contributed by Lukas
In this episode, I was privileged to be able to sit down with Donna Weber, who literally wrote the book on Onboarding (called Onboarding Matters). The...
One of the Digital CS Originals: It’s Lane Holt of Gainsight! | Episode 023
26 Oct 2023
Contributed by Lukas
As mentioned at the start of this episode, our CS friend Mickey Powell and his family are experiencing hardship with the loss of a mother and brother ...
Digital Customer Success, AI, Podcasting & Fun with Dillon Young of the Lifetime Value Podcast | Episode 022
24 Oct 2023
Contributed by Lukas
As a neutral podcast host, I am not supposed to pick favorites...so I won't.But if I did - this conversation with Dillon Young ( Lifetime Value...
Digital Customer Success, Laughs & Banter with the Incredible Kristi Faltorusso of Client Success | Episode 021
19 Oct 2023
Contributed by Lukas
Wow - what a fun one we have for you today. Kristi Faltorusso certainly needs no introduction. Aside from her resume being a mile long, she currently ...
How Employee Satisfaction Drives Customer Success with Alyssa Nolte of LIFT | Episode 020
17 Oct 2023
Contributed by Lukas
Ever wondered how the happiness of your employees could directly impact the success of your customers? Join us as we sit down with Alyssa Nolte of LIF...
Installing a Digital Customer Success Program Into an Existing CS Function with Kailey Killoran at Loopio | Episode 019
10 Oct 2023
Contributed by Lukas
A lot of us would like to be a 'fly on the wall' as someone tackles installing a new function into an existing org. In this episode, Kailey ...
Iterating Your Way to Digital Customer Success Maturity with Aaron Hatton from Gainsight | Episode 018
03 Oct 2023
Contributed by Lukas
Get ready for an enlightening conversation as we sit down to converse with Aaron Hatton, Digital Customer Success Program Manager at Gainsight. With h...
Elevating Customer Success Through Accessibility with Alex Farmer of Nezasa and Customer Success Excellence Awards | Episode 017
26 Sep 2023
Contributed by Lukas
I'm thrilled to bring you a vibrant conversation with Alex Farmer, the founder of the Customer Success Excellence Awards and Chief Customer Offic...
Building a CS Ops Function Around Clean Data and Automations with Michael Bojanski of Learn to Win | Episode 016
19 Sep 2023
Contributed by Lukas
Join us for a compelling discussion with Michael Bojanski, Director of Customer Success Operations and Support at Learn to Win and recent winner at th...
Data-Driven Decision Making in Digital Customer Success with Dan Ennis of Monday.com | Episode 015
12 Sep 2023
Contributed by Lukas
Dan Ennis of Monday.com, a seasoned expert in the CS community and Monday.com's own digital ace joins us this week. Dan gives us a guided tour of...
Digital Customer Success from a CS Operations Perspective with Matthew Lind | Episode 014
05 Sep 2023
Contributed by Lukas
It has become quite apparent in recent years that a solid Digital Customer Success program relies heavily on a solid CS Operations function. Join me, ...
Revolutionizing Digital Customer Experience with Micro-Learning and Ed-Tech with Jen Jackson of Litmos | Episode 013
29 Aug 2023
Contributed by Lukas
This week I spoke with Jen Jackson, a stellar customer experience leader at Litmos with a rich history in support & CS leadership. In our discussi...
Nick Mehta and Kellie Capote of Gainsight on Digital Customer Success, the State of CS & Diversity in Tech | Episode 012
22 Aug 2023
Contributed by Lukas
Immerse yourself in an enlightening conversation with the dynamic duo, Kellie Capote and Nick Mehta, CCO and CEO (respectively) of Gainsight! Discover...
Taking Innovation and Generative AI from Buzzword to Practical with Simon Kriss of the Customer Innovation Experience Institute | Episode 011
15 Aug 2023
Contributed by Lukas
Simon Kriss, author of "The AI Empowered Customer Experience" and CX Futurologist joins me this week for an in-depth conversation about the ...
Joel Passen of Sturdy.ai on Delivering Value with Clean Data and Being All-in on AI Before It Was Cool | Episode 010
08 Aug 2023
Contributed by Lukas
Joel Passen might not be your go-to guest for a Customer Success podcast as he has spent the majority of his career leading revenue teams. But after j...
SPECIAL EPISODE - BS & CS Crew: Kristi Faltorusso, Jon Johnson, Josh Schachter & Mickey Powell | Episode 009
04 Aug 2023
Contributed by Lukas
OK - this one was extra fun! In this special episode of the show, I had the pleasure of hosting the amazing BS & CS Crew from the Unchurned podcas...
Operating Digitally in an On-Prem Environment with Stacie Chaney of | Episode 008
01 Aug 2023
Contributed by Lukas
There is a small but mighty bunch of customer success leaders who are tasked with operating a Digital Customer Success program within the confines of ...