The Expertise of Emotionally Intelligent Luxury
Activity Overview
Episode publication activity over the past year
Episodes
Priorities, Myths and Realities of AI in Luxury Goods and Services
25 Jan 2024
Contributed by Lukas
AI is here to stay. That is a fact. How the luxury industry, a business segment that has always stood for delivering the best of the best products, se...
Extraordinary Customer Experiences - A Series: Clienteling
20 Sep 2023
Contributed by Lukas
In Chapter 8 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss Clienteling: an essential element...
Extraordinary Customer Experiences: A Series - The Demise of the Luxury Department Store Experience
08 Sep 2023
Contributed by Lukas
In Chapter 7 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the recent headlines featuring “...
Extraordinary Customer Experiences: A Series - Does AI Have a Place in Extraordinary Customer Experiences?
23 Aug 2023
Contributed by Lukas
In Chapter 6 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the role of AI in empowering and ...
Extraordinary Customer Experiences: A Series - Trust and Loyalty
09 Aug 2023
Contributed by Lukas
In Chapter 5 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss trust and loyalty. How do we buil...
Extraordinary Customer Experiences: A Series - The Making of an ECE Expert
03 Aug 2023
Contributed by Lukas
In Chapter 4 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the expertise required to become ...
Extraordinary Customer Experiences: A Series - Everyday ECEs and The Missed Opportunities
27 Jul 2023
Contributed by Lukas
Luxury Institute's latest podcast series explores Extraordinary Customer Experiences (ECEs) and the emotional intelligence elements required by t...
Extraordinary Customer Experiences: A Series - The Rare vs Everyday ECEs
20 Jul 2023
Contributed by Lukas
Luxury Institute's latest podcast series explores Extraordinary Customer Experiences (ECEs) and the emotional intelligence elements required by t...
Extraordinary Customer Experiences: A Series
05 Jul 2023
Contributed by Lukas
When was the last time you created an extraordinary experience for another human being? Or as a customer, when was the last time you had an extraordin...
Creating a High-Performance Relationship Building System
08 Jun 2023
Contributed by Lukas
Luxury Institute recently launched its online education course, The Mastery of HNW Relationship Building, which is built on the fundamentals of its pr...
The 7 Luxury Myths Killing Brand Performance
10 May 2023
Contributed by Lukas
From Luxury Institute's May 2023 white paper, Milton Pedraza, CEO, highlights the 7 luxury myths killing your brand's performance and how to...
UHNW Health Care, Wellness and Longevity Trends with Dr. Jordan Shlain
05 Jan 2023
Contributed by Lukas
On October 27, 2022, Milton Pedraza, Luxury Institute CEO, welcome Dr. Jordan Shlain, Practicing Physician, Founder and Managing Partner at Private Me...
How to Prioritize Customer Tech's Top 5 in 2022 and Beyond
09 May 2022
Contributed by Lukas
There is a great deal of mythology and lack of expertise in digital transformation tech at all consumer brands, not just luxury and premium brands. Bu...
From Cookie-Centric to Emotionally Intelligent Digital Luxury Marketing
07 Mar 2022
Contributed by Lukas
Luxury really is different. Luxury and premium brands cater to the most affluent, educated, and sophisticated consumers. The luxury goods and services...
Luxury Sector-by-Sector Analysis by Milton Pedraza, Luxury Institute CEO, at Luxury FirstLook 2022
21 Jan 2022
Contributed by Lukas
Milton Pedraza, Luxury Institute CEO, speaks at Luxury Daily's Luxury FirstLook 2022 Event and provides a luxury sector-by-sector analysis for 20...
7 Digital Luxury Myths Choking Your Brand’s Performance in 2022
17 Jan 2022
Contributed by Lukas
Digital transformation is the hot project of the new decade. COVID-19 has forced affluent consumers of all ages to embrace digital engagement and has ...
The Livestream Shopping Revolution with Firework
27 Oct 2021
Contributed by Lukas
Milton Pedraza, Luxury Institute CEO and DataLucent Chairman, welcomed Firework Co-Founder and CEO, Vincent Yang, to discuss how video livestreaming h...
The Great Data Debate with Rishad Tobaccowala and Milton Pedraza
14 Oct 2021
Contributed by Lukas
On October 6, 2021, Milton Pedraza interviewed Rishad Tobaccowala on the ABCDE of Re-Invented Marketing. In this podcast, Rishad and Milton focus spec...
Re-Invented Marketing: A Candid, Myth-Busting Interview with Rishad Tobaccowala
07 Oct 2021
Contributed by Lukas
Milton Pedraza, Luxury Institute CEO and DataLucent Chaiman, hosts a candid, myth-busting conversation about the ABCDEs of Reinvented Marketing with a...
Generation-Z Myths and Realities
30 Sep 2021
Contributed by Lukas
Milton Pedraza, Luxury Institute CEO and DataLucent Chairman, interviews Megan Gerhardt and Hana Ben-Shabat to discuss the myths and realities of Gene...
Customer Data Myths That Are Putting Your Business Performance At Risk
13 Sep 2021
Contributed by Lukas
During the past few months, as economies recover and enter a new normal, Luxury Institute and DataLucent have engaged in rich, candid dialogue with C-...
How To Innovate A Tech Company The Luxury Giants Love
10 Sep 2021
Contributed by Lukas
On September 9, 2021, Milton Pedraza, Luxury Institute CEO and DataLucent Chairman, spoke with Kareen Mallet and Corey Gottlieb, founders of Replika S...
What’s Next? An Update on Privacy, Apple, Google and Personal Data
23 Jun 2021
Contributed by Lukas
Given Apple opt-in levels, Google cookie-less world, pending federal privacy legislation, and the plummeting stocks of companies such as Live Ramp, br...
New Rules for Data-Driven High-Performance Client Retention
15 Jun 2021
Contributed by Lukas
The economics say that a 5% increase in retention can increase profits by 25-95%. Premium and luxury categories, by nature, are long-term client relat...
Empowering Brands and Consumers to Share Personal Data
18 May 2021
Contributed by Lukas
On Tuesday, May 18, 2021, Milton Pedraza, Luxury Institute CEO and DataLucent Chairman, held an exclusive discussion on Empowering Brands and Consumer...
The Future of Luxury Beauty and Wellness
11 May 2021
Contributed by Lukas
On May 11, 2021, Milton Pedraza, CEO of Luxury Institute, ignited an exciting discussion with three of the top experts in luxury beauty on The Future ...
Luxury Institute's Global Luxury Experts Share Myths and Realities of Digital Transformation
03 May 2021
Contributed by Lukas
Digital Transformation (DT) is a term that inspires awe as well as fear in the hearts and minds of premium and luxury goods and services brand executi...
New Rules for Reinventing Your Business Model to Drive Customer-Centricity
12 Apr 2021
Contributed by Lukas
On April 5th, we launched our latest white paper on the New Rules for Reinventing your Business Model to Drive Customer-Centricity. Despite the pandem...
Reigniting the Luxury Hospitality Industry
12 Apr 2021
Contributed by Lukas
On Tuesday, March 23, 2021, Luxury Institute welcomed Jack Ezon of Embark Beyond, Shannon Knapp of The Leading Hotels of the World, and Ben Trodd of F...
The Current and Future State of Digital Advertising
11 Feb 2021
Contributed by Lukas
Luxury Institute CEO and DataLucent Chairman, Milton Pedraza, welcomed Dr. Augustine Fou, a marketer of 25 years, steeped in how digital has transform...
Luxury Institute and DataLucent: The New Era of Primary Customer Data
08 Jan 2021
Contributed by Lukas
In 2021, and moving forward, one of the most important ways that a brand can measure customer loyalty is by how much data and insights their customers...
Luxury Institute Launches Advanced Personalization Xchange (APX)
23 Nov 2020
Contributed by Lukas
The Luxury Institute has announced the launch of its Advanced Personalization Xchange (APX), a unique proprietary technology platform that enables aff...
Data Privacy Is A Brand Reputation Issue, Not A Compliance Issue
21 Sep 2020
Contributed by Lukas
Luxury Institute meta-research from across the globe indicates that the post COVID-19 landscape for consumer brands, and especially for luxury goods a...
Edge AI Is The Future Of Personalized Luxury
08 Sep 2020
Contributed by Lukas
“Edge AI is a dramatic breakthrough. It completely redesigns machine learning into a secure, private, cost efficient and effective process,” said ...
The Three Skills Of Luxury Customer Experience In The Digital Age
13 Jul 2020
Contributed by Lukas
The biggest customer experience opportunity, pandemic, or not, is to understand and embrace the skills that support the blending of digital and emotio...
How To Build An Elite Client Relationship Team Post Pandemic
06 Jul 2020
Contributed by Lukas
The proliferation of digital access during the pandemic has created a world where consumers are able to interact and transact without engaging directl...
Building Client Relationships With Emotional Intelligence In The Digital Age
17 Jun 2020
Contributed by Lukas
Milton Pedraza, Luxury Institute CEO, and Zornitza Stefanova, BSPK Founder and CEO, discuss building client relationships with emotional intelligence ...
The Highly Profitable Journey From Privileged Access To Advanced Personalization
27 May 2020
Contributed by Lukas
In the post pandemic personal data economy, a brand’s privileged access to relevant, rich, and real-time customer data will be the major driver of e...
The 7 Rules For Reinventing Your Luxury Business Model Post Pandemic
01 May 2020
Contributed by Lukas
Citizens of the world have endured months of living through the COVID-19 pandemic experience. When we are past the worst of the crisis, we will not be...
The Future Of Privacy And Personalization In The Luxury Industry
23 Apr 2020
Contributed by Lukas
Milton Pedraza, Luxury Institute CEO, hosted a live webinar on the future of privacy and personalization in the luxury industry, including research, t...
Empowering Personal Data For Exponential Economic Growth
08 Apr 2020
Contributed by Lukas
Milton Pedraza, Luxury Institute CEO, and former Google Senior Executive and GLIAnet Project and Foundation President, Richard Whitt, discuss their co...
Preparing To Reignite Your Luxury Business Post Pandemic
02 Apr 2020
Contributed by Lukas
Tough times bring out the best in most human beings and institutions. In order to help companies prepare to reignite their luxury businesses post-pand...
Luxury Institute Insights And Recommendations During The COVID-19 Crisis From The Global Luxury Expert
23 Mar 2020
Contributed by Lukas
The world is in a state of fear and anxiety. It’s all hands-on deck. Governments, healthcare entities, businesses and citizens must all come togethe...
Why Affluent US Consumers Are Becoming Averse To Sales Associates
09 Mar 2020
Contributed by Lukas
One out of three high-income shoppers likes to interact with a sales associate when shopping for luxury goods, 35% cite helpful sales professionals as...
Privacy and Personalization Are Hot Issues For The Affluent
14 Feb 2020
Contributed by Lukas
Affluent U.S. consumers demand stringent safeguards on the security and privacy of their personal data from companies that collect their information, ...
2020 Luxury Trends From The Global Luxury Expert Network
13 Jan 2020
Contributed by Lukas
To generate the trends likely to affect the luxury industry in 2020, Luxury Institute conducted a crowdsourcing project with its Global Luxury Expert ...
The 12 Luxury Myths Destroying Your Business
19 Aug 2019
Contributed by Lukas
Luxury is going through another transformational phase. Unfortunately, in times of change, there is so much noise in the system that it is very diffic...
From B2C to Me2B: The Essential Convergence of Privacy and Personalization
31 Jul 2019
Contributed by Lukas
Today, consumers and goods and services brands have been persuaded by digital ad platforms that privacy and personalization are mutually exclusive. Th...
The Power of Expertise And Human Connection In The Luxury Industry And Beyond
26 Apr 2019
Contributed by Lukas
Recently, the Luxury Institute conducted one-on-one interviews with its Global Luxury Expert Network (GLEN) members including senior global luxury lum...
Part 1: How To Be A Rock Star In the Elite Expert Segment Of The Gig Economy
26 Mar 2019
Contributed by Lukas
Regardless of whether we are fully employed or independent, today, we are all gig economy workers.In the first part of this 2-part podcast, How To Be ...
The Elite Expert Economy
26 Mar 2019
Contributed by Lukas
In Milton Pedraza latest podcast, The Elite Expert Economy, he explains how the future of work is the 'Gig Economy' and, at the top-tier of ...
The Most Critical Business Skill In the Age Of Artificial Intelligence
26 Mar 2019
Contributed by Lukas
"The Age of Artificial Intelligence demands that we build up our professional expertise, but not in the trivial ways that most pundits recommend....
Part 2: How To Be A Rock Star In the Elite Expert Segment Of The Gig Economy
26 Mar 2019
Contributed by Lukas
In the second part of this 2-part podcast, How To Be A Rock Star In the Elite Expert Segment Of The Gig Economy, Milton Pedraza discusses the third an...
How To Stay Hyper Relevant In The Elite Expert Economy
26 Mar 2019
Contributed by Lukas
Luxury Institute CEO, Milton Pedraza, shares The Top 3 Ways To Stay Hyper Relevant In The Elite Expert Economy.Follow us @officialluxuryinstitute | Co...
2019 Luxury Trends From The Global Luxury Expert Network
26 Mar 2019
Contributed by Lukas
To generate the trends likely to affect the luxury industry in 2019, the Luxury Institute initiated a crowdsourcing project with its global consulting...