The Future of Voice AI
Episodes
Scaling STT systems | Maxime Gaudin (CTO at Gladia)
26 Mar 2026
Contributed by Lukas
In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
Promptable Speech Language Models | Dylan Fox (Founder & CEO at AssemblyAI)
26 Feb 2026
Contributed by Lukas
In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
Real-world problems with STT | Klemen Simonic (Soniox) & Kwindla Kramer (Daily)
04 Dec 2025
Contributed by Lukas
In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
Accent AI’s 80+ NPS Impact in India | James Bednar and Biju Pillai (TTEC)
06 Nov 2025
Contributed by Lukas
In this special edition of the Future of Voice AI series of interviews, we're joined by industry vets to unpack: - How clarity became a measurable K...
Voice AI with 100% function-calling accuracy | Will Bodewes (CEO at Phonely.ai)
16 Oct 2025
Contributed by Lukas
In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
The Race to 300M AI Agents | David Yang (Co-Founder at Newo.ai)
02 Oct 2025
Contributed by Lukas
In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
Fullband 2025: CX Research, AI Agents, and the Frontlines of Voice AI
25 Sep 2025
Contributed by Lukas
In this special edition of the Future of Voice AI series, welcome leading voices on the state of voice AI in CX:- Nicole Kyle of CMP Research on CX ma...
End-to-end integrated Voice AI | Neil Hammerton (CEO & Co-Founder, Natterbox)
18 Sep 2025
Contributed by Lukas
In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
Beyond Cascades to Speech-to-Speech | Anshul Shrivastava & Kumar Saurav (Co-Founders at Vodex.ai)
11 Sep 2025
Contributed by Lukas
In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
Inside the Data: The State of Voice in CX Unpacked | Peter Ryan ( Ryan Strategic Advisory)
04 Sep 2025
Contributed by Lukas
In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
Voice AI for Frontline Workers | Assaf Asbag (Chief Product & Technology Officer at aiOla)
21 Aug 2025
Contributed by Lukas
In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
What to expect in 2025 | Jack Piunti (GTM Lead for Communications at ElevenLabs)
07 Aug 2025
Contributed by Lukas
In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
Solve First, Then Automate | Bryce Cressy (VP of Strategic Solutions at Nutun)
31 Jul 2025
Contributed by Lukas
In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
Voice is becoming a top channel again | Sharang Sharma (Vice President at Everest Group)
24 Jul 2025
Contributed by Lukas
In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How...
The CX Knowledge Crisis | Justin Robbins (Founder & Principal Analyst at Metric Sherpa)
17 Jul 2025
Contributed by Lukas
In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
The role of empathy in AI and CX | James Bednar ( VP of Product and Innovation at TTEC)
10 Jul 2025
Contributed by Lukas
In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
CX AI: What the Data Says | Jordan Zivoder (Quantitative Research Lead at Customer Management Practice)
03 Jul 2025
Contributed by Lukas
In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
AI-powered service starts with people | Jonathan Keane (Co-Founder and CEO at CustomerHD)
05 Jun 2025
Contributed by Lukas
In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
Building Voice AI at 11x | Francisco Izaguirre (Engineering Lead at 11x)
29 May 2025
Contributed by Lukas
In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
Customer-facing, personalized Voice AI Agents | Rebecca Greene (Co-Founder and CTO at Regal AI)
15 May 2025
Contributed by Lukas
In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
Building and Scaling Agent Copilot | Ruma Nair (Principal Product Manager at Twilio)
08 May 2025
Contributed by Lukas
In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
BPO 4.0 Is Coming | Wayne Butterfield (AI, Automation & Contact Center Transformation at ISG)
01 May 2025
Contributed by Lukas
In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
Why Calls with AI Agents Fail | Tom Shapland (CEO, Canonical AI)
24 Apr 2025
Contributed by Lukas
In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
Voice AI in Travel Booking | Travis Markel (Chief Operating Officer, arrivia)
17 Apr 2025
Contributed by Lukas
In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
Emotionally smart Voice AI | Alan Cowen (CEO & Chief Scientist at Hume AI)
10 Apr 2025
Contributed by Lukas
In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
AI reshapes roles in CX | Nicole Kyle (Co-Founder & Managing Partner of CMP Research)
03 Apr 2025
Contributed by Lukas
In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
AI Agents running on WebRTC | Russ d'Sa (Co-Founder & CEO of LiveKit)
20 Mar 2025
Contributed by Lukas
In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
Trust, AI and Phone Numbers 2.0 | Dave Erickson (Founder at CarrierX)
13 Mar 2025
Contributed by Lukas
In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
Immersive Experiences with Voice AI | Alex Bordanova (Chief Product & Technology Officer at Voicemod AI)
27 Feb 2025
Contributed by Lukas
In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
IVRs are dying | Jordan Dearsley (CEO and Co-Founder at Vapi)
20 Feb 2025
Contributed by Lukas
In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
Testing AI Voice Agents | Sumanyu Sharma (CEO and Co-Founder at Hamming AI)
13 Feb 2025
Contributed by Lukas
In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
AI Agents for Contact Centers | Malte (CEO and Co-Founder at Parloa)
06 Feb 2025
Contributed by Lukas
In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
Building Video-First AI Agents | Jose Kuttan (Founder and CEO at Fluidworks)
30 Jan 2025
Contributed by Lukas
In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
Conversational AI at Twilio | Brandon Hawkins (Product Lead at Twilio)
23 Jan 2025
Contributed by Lukas
In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
Voice AI in a 500K employee BPO | Himadri Sarkar (Chief Solution Officer at Teleperformance)
16 Jan 2025
Contributed by Lukas
In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
Speech-to-speech AI models | Zach Koch (CEO and Co-Founder of Fixie.ai)
09 Jan 2025
Contributed by Lukas
In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
AI that Sees the World Through Sound | Dani Cherkassky (CEO & Co-Founder of Kardome)
12 Dec 2024
Contributed by Lukas
In the Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
How will AI impact the workforce | Doc Ligot (Founder, CEO & CTO of Cirrolytix)
05 Dec 2024
Contributed by Lukas
In The Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
Can AI Replace BPOs? | Bing Wu (CEO & Co-Founder at Retell AI)
21 Nov 2024
Contributed by Lukas
In The Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
AI Voice Moderation at scale | Mike Pappas (CEO & Co-Founder at Modulate)
14 Nov 2024
Contributed by Lukas
In The Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
AI Voice Translation is a game changer🔥 | Peter Ryan (President at Ryan Strategic Advisory)
07 Nov 2024
Contributed by Lukas
In The Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
Wrapping up Fullband 2024
03 Oct 2024
Contributed by Lukas
Last week we hosted Fullband 2024, our third annual voice innovation conference.During my keynote, I shared insights from the last 10 months of interv...
The fastest growing Voice Bot startup | Hakob Astabatsyan (CEO & Co-Founder, Synthflow AI)
19 Sep 2024
Contributed by Lukas
In The Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
AI Agents lead to customer turnover, but... | John Robb (Head of Customer Success, Tenyx)
22 Aug 2024
Contributed by Lukas
In The Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
In Voice AI, latency is #1 priority | Trevor Back (Chief Product Officer at Speechmatics, ex-DeepMind)
08 Aug 2024
Contributed by Lukas
In The Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
Voice AI at Zoom | Tommy Gaessler (Lead Developer Advocate/Engineer at Zoom)
01 Aug 2024
Contributed by Lukas
In The Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
AI can already reduce CX costs by 30% | Praveer Chadha, Datamatics
25 Jul 2024
Contributed by Lukas
In The Future of Voice AI series of interviews, I ask three questions to my guests: What problems do you currently see in Enterprise Voice AI? How doe...
Reducing agents training time 2x with AI | Phil Bennett (Call Center Technology Director at Empire Today)
19 Jul 2024
Contributed by Lukas
In The Future of Voice AI series of interviews, I ask three questions to my guests: What problems do you currently see in Enterprise Voice AI? How doe...
Is it AI or a Person? | Shep Hyken (CX Expert and NYT bestselling author)
11 Jul 2024
Contributed by Lukas
In The Future of Voice AI series of interviews, I ask three questions to my guests: What problems do you currently see in Enterprise Voice AI? How doe...
AI Voice Translation is a game changer | Natalie Beckerman (Global Head of Customer Support Operations, IHG)
05 Jul 2024
Contributed by Lukas
In The Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
The AI narrative is becoming clear | Eric Guarro (SVP Digital Transformation, Ibex)
20 Jun 2024
Contributed by Lukas
In The Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
API for meeting bots | David Gu (Co-Founder & CEO, Recall AI)
06 Jun 2024
Contributed by Lukas
In The Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
GPT-4o and WebRTC | Kwindla Kramer (Co-Founder & CEO, Daily)
23 May 2024
Contributed by Lukas
In The Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
Voice bots could eliminate trust in phone calls | Chris Sorensen (CEO, PhoneBurner)
09 May 2024
Contributed by Lukas
In The Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
AI benchmarks are like the Wild West | Dylan Fox (Founder & CEO, AssemblyAI)
02 May 2024
Contributed by Lukas
In The Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
100K parallel conversations | Scott Stephenson (Co-Founder & CEO, Deepgram)
18 Apr 2024
Contributed by Lukas
In The Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
Building a Human-like TTS | Lily Clifford (Founder & CEO, Rime Labs)
04 Apr 2024
Contributed by Lukas
In The Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
Building an AI Co-pilot for Frontline Agents | Rameez MeeraSahib (CTO, VXI)
28 Mar 2024
Contributed by Lukas
In The Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
Solving real problems with AI Voice Bots | Gadi Shamia (Founder & CEO, Replicant)
14 Mar 2024
Contributed by Lukas
In The Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - Ho...
"Can you repeat that?" is a $2B problem | Steve Morrell (Managing Director, ContactBabel)
07 Mar 2024
Contributed by Lukas
In The Future of Voice AI series of interviews, Davit asks three questions to his guests: - What problems do you currently see in Enterprise Voice AI...
Scaling Voice AI to 150M calls a day | Andy O'Dower (VP Product of Voice, Twilio)
29 Feb 2024
Contributed by Lukas
In The Future of Voice AI series of interviews, Davit asks three questions to his guests: - What problems do you currently see in Enterprise Voice AI...
A trillion dollar gap in Enterprise | Tom Lewis (SVP, TTEC Digital)
15 Feb 2024
Contributed by Lukas
In The Future of Voice AI series of interviews, Davit asks three questions to his guests: - What problems do you currently see in Enterprise Voice AI...
Challenges and Use Cases of Voice Bots | Jordan Dearsley (Co-Founder Vapi)
01 Feb 2024
Contributed by Lukas
In The Future of Voice AI series of interviews, Davit asks three questions to his guests: - What problems do you currently see in Enterprise Voice AI...
Bringing speed and democratization to Voice AI | Marc Bernstein (CEO at Balto)
18 Jan 2024
Contributed by Lukas
In The Future of Voice AI series of interviews, Davit Baghdasaryan asks three questions to his guests: - What problems do you currently see in Enterp...