The Guest Experience Show
Activity Overview
Episode publication activity over the past year
Episodes
Richard Earney
27 May 2021
Contributed by Lukas
Richard Earney is passionate about fitness and wellness, and in particular, the experience that the fitness industry delivers. The way that Richard d...
Christina Stang from Skateworld
19 May 2021
Contributed by Lukas
Christina Stang is the co-owner of Skateworld San Diego and Skateworld Tacoma. After growing up in the roller skating business, Christina and her hus...
Mat Duerden from Brigham Young University
12 May 2021
Contributed by Lukas
Mat Duerden is a professor at Brigham Young University and coauthor of the book, Designing Experiences. Mat walks us through anticipation, participat...
Chance Sanford from Space Center Houston
05 May 2021
Contributed by Lukas
Chance Sanford is the Guest Experience Director at Space Center Houston, home of NASA’s mission control and astronaut training center. Chance and h...
Zishan Amir from ZRG Adventures & Consulting
28 Apr 2021
Contributed by Lukas
Zishan Amir is the Co-Founder and Managing Director of ZRG Adventures & Consulting. Founded in 2020, ZRG’s mission is to develop world class at...
Tim Canada from Tatvam
21 Apr 2021
Contributed by Lukas
Tim Canada joins the podcast to talk about making it easier for attractions to manage their online reviews and mentions on social media. As the Vice ...
Paul Gibbons from New Vue Solutions
14 Apr 2021
Contributed by Lukas
What do data and analytics have to do with your guest experience? Well, just about everything. Paul Gibbons joins The Guest Experience Show to talk ...
Amanda Vought from Olympia Entertainment
07 Apr 2021
Contributed by Lukas
When you compare the attractions industry to the live sports industry, you’ll find that every aspect of the guest experience is nearly identical. E...
Daine Appleberry from Audubon Nature Institute
31 Mar 2021
Contributed by Lukas
Daine Appleberry is the Vice President of Guest Services at Audubon Nature Institute in New Orleans, LA, which includes the zoo, aquarium, and butterf...
Jen Rice from Whoazone
23 Mar 2021
Contributed by Lukas
What do you get when you mix a Ninja Warrior course with Wipe Out and put it over water? You get a Whoa Zone! Jen Rice is the General Manager with E...
Ben Story from Avius
15 Mar 2021
Contributed by Lukas
In order to reduce guests experiencing “survey fatigue,” Avius took onsite guest feedback and converted it into a digital format, focusing on kios...
Jessi O'Daniel from Kentucky Kingdom
08 Mar 2021
Contributed by Lukas
If you’ve been following industry news lately, you may have seen that Herschend Family Entertainment has become a major partner and operator of Kent...
Brandon Willey from Hownd
02 Mar 2021
Contributed by Lukas
In this episode, Brandon Willey joins the podcast to talk about how Hownd helps attractions improve their guest experience and increase their per capi...
Jennifer Thomas
02 Mar 2021
Contributed by Lukas
Jennifer Thomas-Sassone is an experienced leader in the attractions industry with a unique perspective on guest experience. Most recently, Jennifer w...
Luke Schueler from Flying Squirrel Sports
02 Mar 2021
Contributed by Lukas
In this interview, Josh chats with Luke Schueler, Founder and COO of Flying Squirrel Sports. We talk about how Flying Squirrel strives to control eve...