The IT Experts Podcast
Episodes
EP087 – How to Stand Out from Your Competition in 2022 with Richard Tubb & Ian Luckett
04 Apr 2022
Contributed by Lukas
Like a standard operating procedure, Richard quickly shares who he is, what he does, and who he helps. He shares how his many mistakes as an MSP bus...
EP086 – MSP Mindset Magic with Richard Tubb & Ian Luckett
28 Mar 2022
Contributed by Lukas
A lot of you already know who Richard Tubb is, I presume, but if you don't, Richard humbly introduces himself. He briefly shares his journey, from sel...
EP085 – Meeting Your Customers Where They're At by Nate Freedman & Ian Luckett
21 Mar 2022
Contributed by Lukas
As usual, Nate introduces and lets us know a little more about himself, who he is, what he does, and how he helps MSPs with Marketing. Kicking of...
EP084 – BF Edition – Why Attend an MSP Event with Ian Luckett
14 Mar 2022
Contributed by Lukas
One of the biggest reasons that people don't attend MSP events is that they can't see the value they will get from it. This is why we have come up wit...
EP083 – How to Buy Another MSP with Daniel Welling and Ian Luckett
06 Mar 2022
Contributed by Lukas
If you are a new listener, I briefly mentioned the two pillar episodes that make this a brilliant trilogy series which are Episode 75, where we talk ...
EP082 - MSP LinkedIn Lead Generation Top Tips with Ian Luckett
28 Feb 2022
Contributed by Lukas
This podcast episode is coming from the recent event that we delivered, the IT Experts LinkedIn Lead Generator Masterclass. Entering the world of...
EP081 – BF Edition – Getting Out of the Weeds – 5 Tips to Reduce MSP Overwhelm with Ian Luckett
21 Feb 2022
Contributed by Lukas
Most times, MSP business owners are so consumed in making sure the business grows technically and serve more clients, that they get themselves stress...
EP080 – Preparing to Exit Your MSP with Daniel Welling & Ian Luckett
14 Feb 2022
Contributed by Lukas
Just five episodes ago in Episode 75, Daniel Welling helped us learn how to increase the value of your MSP especially in case you want to exit. So, t...
EP079 – MSP Success Stories – Vermont Systems with Chris Ward & Ian Luckett
07 Feb 2022
Contributed by Lukas
Chris shared how stressful the first few years of the business were for him when he took over. He lost grip of the culture and the business, no KPIs t...
EP078 – MSP Marketing Trends in 2022 with Paul Green & Ian Luckett
31 Jan 2022
Contributed by Lukas
Kicking off this high-energy episode, Paul briefly talked about his pre-MSP Marketing career which went from his 13-year experience in the radio broa...
EP077 – Mastering MSP Sales Success with Fiona Challis & Ian Luckett
24 Jan 2022
Contributed by Lukas
To start with, Fiona introduces herself, what she does In the MSP Channel, how she started in the channel, and who she helps. Kicking off this va...
EP076 – MSP Website Success 101 with Mark Copeman & Ian Luckett
17 Jan 2022
Contributed by Lukas
Mark starts off by sharing a bit about himself, what he does and who he helps, but this time, it's all relating to MSP website success Kick...
EP075 – How to Increase the Value of Your MSP with Daniel Welling and Ian Luckett
10 Jan 2022
Contributed by Lukas
Normally, we're talking about business growth, but in this episode, we'll take a different turn and talk about some of the tactical things that MSPs n...
EP074 – 12 Steps to MSP Success in 2022 with Ian Luckett
03 Jan 2022
Contributed by Lukas
Happy New Year to you all! As you know, at IT Experts, we dedicate all our time and talent to help IT & MSP businesses succeed and we have put ...
EP073 – BF Edition – The IT Experts Podcast 2021 A Year in Review
27 Dec 2021
Contributed by Lukas
It has been a long year, and it made perfect sense to look back at the most downloaded episodes that resonated with the MSP community the m...
EP072 – Knowing Your MSP Numbers with Adam Morris & Ian Luckett
13 Dec 2021
Contributed by Lukas
As usual, we kick off the episode with Adam sharing with us about who he is, what he does, and who he helps. Adams goes us through his journey from o...
EP071 - Understanding Help Desk Habits with Mark Copeman & Ian Luckett
06 Dec 2021
Contributed by Lukas
Mark has been in the MSP channel for years and has written a book around help desk habits, and has developed and created online courses around...
EP070 – Coaching Calls – Closing 16 Seats at £3k per Month
29 Nov 2021
Contributed by Lukas
In today's episode, we share with you how to close 16 seats at £3000 per month. One of my clients had a situation wherein their client was in ...
EP069 – MSS Keynote – The 3 Pillars to MSP Leadership Success
22 Nov 2021
Contributed by Lukas
Now, first of all, I gave a brief overview of my background and how IT Experts came about. Then I shared some relevant statistics that correlate to w...
EP068 – BF Edition – Building MSP Leadership Confidence Part 3
15 Nov 2021
Contributed by Lukas
This episode is brought to you after we ran a quarterly planning session with our IT Experts Mastermind Program Clients and in the previous episode...
EP067 - Creating a Thriving Company Culture with Kate Wood & Ian Luckett
08 Nov 2021
Contributed by Lukas
First things first, I mention how Kate and I met which was during the previous Managed Service Summit in London where I attended her keynote speech ...
EP066 – BF Edition – Building MSP Leadership Confidence Part 2
01 Nov 2021
Contributed by Lukas
Again, this episode is brought to you after we ran a quarterly planning session with our IT Experts Mastermind Program Clients and in the previous...
EP065 - Essential MSP Disaster Recovery Tips with Melvyn White from Axcient and Ian Luckett
25 Oct 2021
Contributed by Lukas
We talked about how planning and processes play a critical role in disaster recovery, especially in this past year or so. Melvyn also mention...
EP064 - BF Edition - Building MSP Leadership Confidence Part 1
18 Oct 2021
Contributed by Lukas
This episode is brought to you after we ran a quarterly planning session with our IT Experts Mastermind Program. As an IT & MSP business owner,...
EP063 – The Pillars to MSP Success with Karl Palachuk and Ian Luckett
11 Oct 2021
Contributed by Lukas
First things first, Karl shares how he started in the IT & MSP space, how it all began for him, and how he got to where he is today. Karl says ...
EP062 – The 3 Pillars to MSP Marketing Success with Dave Sutton
04 Oct 2021
Contributed by Lukas
To start with, Dave introduced himself and shares what they do in Wingman MSP Marketing. I briefly ask him about his insights about lead gener...
EP061 - IT Channel Predictions with Jay McBain from Forrester
27 Sep 2021
Contributed by Lukas
As usual, we kicked off the show with Jay sharing more about who he is, what he does, and who he helps. Jay shares a little more about his amazing ...
EP060 - MSP Success Stories - The LMS Group with Luke Mead & Ian Luckett
20 Sep 2021
Contributed by Lukas
In today's episode, we are joined by Luke Mead from the LMS Group, a multi-7 figure MSP -- which started at the age of 15, while working at a part-t...
EP059 - Straight Talking Cyber Security with Mostyn Thomas and Ian Luckett
05 Sep 2021
Contributed by Lukas
In the business world, especially within the IT & MSP space, there had been and there will always be attacks. It's just a case of how they present th...
EP058 – How to Optimise Your Microsoft 365 Revenue with Phil Hames & Ian Luckett
30 Aug 2021
Contributed by Lukas
To start, I share a brief summary of how Phil and I connected and then Phil went on to introduce himself, what he does and who he helps. Phi...
EP057 – Beyond Awesome: Creating Systems for Success with Ian Luckett, a Bitdefender Podcast with Jason Eberhardt and Heather Harlos
23 Aug 2021
Contributed by Lukas
The podcast episode is called Beyond Awesome: Creating Systems for Success and in this episode, there is much vulnerability from me. We begin the epis...
EP056 – 'Please STOP Selling the TECH In Your MSP' with Ian Luckett
16 Aug 2021
Contributed by Lukas
I love to work in a collaborative manner with the members of the IT Experts community, but sometimes we need a bit of "Tough Love! In this episode, I ...
EP055 – Leadership Keynote at SDC Channel Summit
09 Aug 2021
Contributed by Lukas
The SDC Channel Summit was a one-day summit including a series of 50-minute roundtable sessions educating MSPs on the key issues they face as they loo...
EP054 – How to Get the Best Out of Your Virtual Teams with Ian Luckett
02 Aug 2021
Contributed by Lukas
You may know that we have an amazing team based in the Philippines. I get asked a lot about my team, what we do, how we work and how we make it a grea...
EP053 - Benefits of MS Dynamics In Your MSP with John Clark & Ian Luckett
26 Jul 2021
Contributed by Lukas
Today we talk about business automation, process automation and delivering significant stickiness to your clients by providing them effectively with t...
EP052 - The Future of the MSP Business with Jason Kemsley and Ian Luckett Part 2
12 Jul 2021
Contributed by Lukas
I asked Jason what the relationship with new clients will look like in the future, and how conversations will change. Jason believes that the biggest ...
EP 051 - The Future of the MSP Business with Jason Kemsley and Ian Luckett
28 Jun 2021
Contributed by Lukas
We talked about business automation, the latest technology, the shape of leadership and the things to come in your IT & MSP business in the new way of...
EP 050 – Why is My MSP Not Growing - 50th Episode Special with Ian Luckett
21 Jun 2021
Contributed by Lukas
We are still giving you a tonne of value but this time, it comes with so much MORE. First, we cover off what you need to do right now to get you on tr...
EP049 - How to Adopt a Hybrid Working Environment with Ian Luckett
07 Jun 2021
Contributed by Lukas
This episode is a two-part podcast where I share with you the interview that BBC Radio London held with me talking about how to adopt to the new way o...
EP 048 - Understanding How DISC Profiling Can Really Help Your IT & MSP Business
31 May 2021
Contributed by Lukas
PPA or DISC profile, whatever you name it, is a profiling tool that scores you from the questions you answer. It is an assessment of behaviour for yo...
EP 047 - Serving, Selling and Closing Online with Matt Elwell and Ian Luckett
18 May 2021
Contributed by Lukas
In this episode, he shared powerful tips on how to smash, destroy and kill any reservations, issues, and challenges that IT & MSP business owners hav...
EP046 – Returning to the Hybrid Office with Ian Luckett
10 May 2021
Contributed by Lukas
Returning to the hybrid office will obviously come with leadership challenges for IT & MSP business owners, so I share with you 3 strategies or tips ...
EP045 - The Power of the IT Experts Community with Ian Luckett
03 May 2021
Contributed by Lukas
Welcome to the IT Experts Podcast - Break Fix Edition; shorter and sharper blasts of IT & MSP business growth tips, tricks, support, and advise. ...
EP044 - How to Virtualise your MSP Teams, Leadership, and Sales with Heather Harlos and Jason Eberhardt from Bitdefender
26 Apr 2021
Contributed by Lukas
Heather shares with us how the way of selling and growing is evolving. She then talks about how making inclusive business decisions will not only get...
EP043 - How to Grow an MSP Marketing Team with Pippa Loveridge and Ian Luckett
19 Apr 2021
Contributed by Lukas
Pippa shared with us how marketing has changed in the last five years, with the trend now focusing a lot on the digital space such as social media, w...
EP042 - How to Prevent Cancellations in Your MSP with Ian Luckett
05 Apr 2021
Contributed by Lukas
In this episode of the IT Experts Podcast - Break Fix edition, we talk about some proven and practiced tips that we have at the IT Experts community ...
EP041 - Quick MSP Problem Solving Trick with Ian Luckett
22 Mar 2021
Contributed by Lukas
So, what are they? Step 1: Get All the Facts - What is going on? What is the effect of the issue that is being identified? Step 2: State the...
EP040 - Understanding Your MSP's Digital Marketing Footprint with Ayan Adam and Ian Luckett
15 Mar 2021
Contributed by Lukas
Ayan shares how your digital marketing footprint can be compared to real estate -- how much are you investing in it? She also discussed how you d...
EP039 - How Does Targeted Marketing Works in MSP with Scott Millar and Ian Luckett
08 Mar 2021
Contributed by Lukas
In this episode of the IT Experts Podcast, we are fortunate to be joined by IT Rockstars' Scott Millar as we talk about how important is nailing you...
EP038 - How to Take Your MSP from 6-7 Figures to Sold with Pete Matheson
01 Mar 2021
Contributed by Lukas
Pete talked about how he came into the decision of selling his seven figure MSP business, even after swearing not to. We also tackled how the mos...
EP037 - How to Create Scroll-Stopping Content with Kevin Clune and Ian Luckett
22 Feb 2021
Contributed by Lukas
We now exist in a time where most of our lives have been migrated online -- family gatherings, shopping, customer support, and business meetings. And...
EP036 - Setting Tech Teams Targets with Ian Luckett
15 Feb 2021
Contributed by Lukas
We discuss the importance in having an appraisal system to measure your team performance. We also talked about the importance of you knowi...
EP035- Getting Productive and Profitable with Your PSA with Chris Timm and Ian Luckett
08 Feb 2021
Contributed by Lukas
Chris shared with us that there is no perfect PSA tool, BUT there is a perfect PSA tool for your business. We talked about the importance ...
EP034 - Perfect MSP Pricing with Nigel Moore & Ian Luckett
01 Feb 2021
Contributed by Lukas
In this episode of the IT Experts Podcast, we are joined by The Nigel Moore from Tech Tribe. Previously, he built a 1.5M AU$ MSP business, a...
EP033 - MSP Business Growth Strategy 101 with Ian Luckett
28 Jan 2021
Contributed by Lukas
And in today's episode, I share with you 5 key business growth strategy elements that you can easily adapt in your IT & MSP business. We cover t...
EP032 - MSP Cold Calling Secrets with John Montgomery and Ian Luckett
25 Jan 2021
Contributed by Lukas
As an IT & MSP business, closing a deal and conversion is key in keeping the business going. Cold calling allows you to reach out to your dream clien...
EP031 - 5 Fundamentals to Become a Great MSP Business Leader with Ian Luckett
18 Jan 2021
Contributed by Lukas
We all agree that the current world situation (even when this is too far from ideal) has opened opportunities to the IT & MSP industry. Yes, y...
EP030 - MSP Recruitment Secrets with Ben Leeds, Jon Martin & Ian Luckett
11 Jan 2021
Contributed by Lukas
Ben shared with us how even with the current world situation, roles in the IT & MSP space are still highly in demand, and it would be a challenge to...
EP029 - New Year New Success - 4 Pillars to MSP Success in 2021 with Ian Luckett
04 Jan 2021
Contributed by Lukas
We all agree that 2020 had been a challenging year and not only for us but for our business. Many had to endure through struggles and challenges a...
EP028 - How to Use Personal Branding to Become an Influencing Leader with Helga Davies & Ian Luckett
21 Dec 2020
Contributed by Lukas
Helga shares the importance of a leader's impact and influencing skills and that if you don't have INFLUENCE, then you can't LEAD. We talked abou...
EP027 - Yearly Planning Process Podcast with Ian Luckett
07 Dec 2020
Contributed by Lukas
Most IT and MSP business owners find the topic of business performance less than exciting, BUT, if you want to take your business to YOUR next level...
EP026 - 7 Steps to Avoid Shiny Ball Syndrome & Stay Focused with Ian Luckett
23 Nov 2020
Contributed by Lukas
Shiny Ball Syndrome happens when you lose focus on the tasks that matter because you find something else more exciting and interesting, you get distr...
EP025 - Supercharging Your SEO with David Johnson and Ian Luckett
09 Nov 2020
Contributed by Lukas
Many IT, MSP and Tech businesses don't pay much attention to their website's SEO, especially when they're generating clients offline and throu...
EP024 - The Importance of Finding Your Company Values with Ian Luckett
26 Oct 2020
Contributed by Lukas
Today, I share with you the steps that I take with my clients to help them understand, create and share their own company values with their team...
EP023 - Email Fundamentals Get Opened, Clicked and Responded to with Yusuf McNulty
12 Oct 2020
Contributed by Lukas
In this episode of the IT Experts Podcast, we talk to Yusuf McNulty, who is an absolute Email Warrior and we lovingly know him as Mac. He is a fo...
EP022 – How a Peer Support Group Can Help You Scale Your Business with Ian Luckett
28 Sep 2020
Contributed by Lukas
So, what is a peer support group and how does it work? Business Owners' peer groups have been around for many, many years. I first heard...
EP021 - Why Marketing is Only About Value and Leads with Terry Forsey and Ian Luckett
14 Sep 2020
Contributed by Lukas
Terry emphasises that your website is and should be at the center of your marketing efforts. If your website isn't fit for purpose, no matter...
EP020 - Understanding IT Business Growth Strategies 101 with Ian Luckett
31 Aug 2020
Contributed by Lukas
You will learn, how do business strategies work in the tech space? What are its key elements? and also, if it is really as much HARD work as m...
EP019 - How to Build a High Performing Remote Technical Team with Ian Luckett
04 Aug 2020
Contributed by Lukas
In this episode of the IT Experts Podcast, I share with you a few secrets on How to Build a High Performing Remote Technical Team. This will hel...
EP018 - Time Management Tips for Tech Business with Ian Luckett
27 Jul 2020
Contributed by Lukas
These days, everybody seems to be busy which is great, but the real question you should be asking is are you busy taking your business to ...
EP017 - LinkedIn Fundamentals for Tech Businesses with Ian Luckett
20 Jul 2020
Contributed by Lukas
In this IT Experts Podcast, I talked about the tried and tested model that we use to generate quality leads for our IT & Tech Clients. We he...
EP016 - Copywriting Principles for Tech Businesses with Fisayo Olusegun and Ian Luckett
06 Jul 2020
Contributed by Lukas
In this episode, I talk with Fisayo Olusegun, Creative Content Creator of Anointed Words and we will be talking about "Copywriting Essentials."...
EP015 - Using Video to Increase Client Acquisition with John Allard and Ian Luckett
13 Apr 2020
Contributed by Lukas
In this very special edition of the IT Experts Podcast, I talked with John Allard – founder of The Video News Factory Ltd in Milton Keynes. T...
EP014 - Surviving Major Business Disruption and beyond with Ian Luckett
06 Apr 2020
Contributed by Lukas
In this episode, I talk about "Surviving Major Business Disruption and beyond" As Business owners, we are continually faced with challenges, ...
EP0013 - How to Build your IT and Tech Brand with James Burtt and Ian Luckett
30 Mar 2020
Contributed by Lukas
In this episode, I talked with James Burtt, who is an awesome brand performance expert. You will learn what you need to do to get your brand o...
EP012 - How to Create a Thriving IT Business without Focusing on the Tech with Mark Matthews and Ian Luckett
23 Mar 2020
Contributed by Lukas
In this episode, I talked with a very special guest, Mark Matthews CEO, Leader and Visionary owner of ATG-IT in Bromsgrove, UK. Mark has an ama...
EP011 – How to HIRE an IT Apprentice with Kevin Lowe and Ian Luckett
16 Mar 2020
Contributed by Lukas
In this episode, we had a great time talking with Kevin Lowe, he is an absolute expert when it comes to finding and training the right apprentice a...
EP010 – Using Data to Scale your Business with AJ Yager of Praxis Metrics and Ian Luckett
17 Feb 2020
Contributed by Lukas
In this episode, I had the privilege to interview AJ Yager of Praxis Metrics Data from Austin, Texas. He will be sharing with us loads of tips on how ...
EP009 – Straight talking Contract Management with Tiffany Kemp and Ian Luckett
03 Feb 2020
Contributed by Lukas
Today I talked with Tiffany Kemp – CEO and Founder of Devant Limited. We share some business saving tips and tricks and strategies all around Busine...
EP008 – IT Recruitment Secrets with Ian Benjamin from DigitalExecs and Ian Luckett
20 Jan 2020
Contributed by Lukas
Today I talked with Ian Benjamin from DigitalExecs. He is a digital recruiter and an expert in head-hunting, recruiting and finding the right people i...
EP007 - The Ancient Art of Closing with Matt Elwell and Ian Luckett
13 Jan 2020
Contributed by Lukas
Today I interview a great friend of mine, Matt Elwell – founder of Elite Closing Academy. In this episode you will learn the difference between Sell...
EP006 - 5 Steps to New Year Success with Ian Luckett
30 Dec 2019
Contributed by Lukas
In this episode, I will be sharing with you my 5 keys steps to New Year Success process. Last year was a very successfully year at Innovate to Success...
EP005 - 2020 Cyber Security Essentials with Anna Heim from ARES Risk Management and Ian Luckett
23 Dec 2019
Contributed by Lukas
In this episode, I bring Anna Heim, the Head of Cyber Security and Data Protection Consulting at ARES Risk Management to the podcast. . Today, you wil...
EP004 - Are you LinkedIN or LinkedOUT with Sam Rathling and Ian Luckett
16 Dec 2019
Contributed by Lukas
In this episode, I interviewed the amazing Sam Rathling – the "Queen" of LinkedIn. And today, you will learn how the online Lead Generation process ...
EP003 – Sales Fundamentals for IT and Tech Businesses with Gavin Page of Excelerate360 and Ian Luckett
09 Dec 2019
Contributed by Lukas
In this episode, I had the privilege to interview Gavin Page of Excelerate360 Ltd. He is an experienced sales and marketing leader, and runs a leading...
EP002 - How to Grow Your IT & Tech Business in 10 Simple Steps
25 Nov 2019
Contributed by Lukas
You will learn how to build your confidence so that you can increase your leads, how to increase your profit margin, and how you can make your busines...
EP001 - 25 Key Strategies You Need to Know to Scale Your IT Business with Ian Luckett
18 Nov 2019
Contributed by Lukas
We have been in the space of helping IT and Tech business owners increase their sales, profit, and productivity over the last few years and as you may...
EP000 - Welcome to the IT Experts Growth Academy Podcast with Ian Luckett
16 Nov 2019
Contributed by Lukas
Helping IT and Tech businesses owners increase sales, profit, and productivity has always been our goal at the Innovate to Success IT Experts Growth A...