Breakthrough SaaS Growth with The Jasons

113 From Hype to Reality: Where AI Truly Helps (and Hurts) SaaS Leaders

09 Dec 2025

Contributed by Lukas

In this episode of Breakthrough SaaS Growth with the Jasons, Jason Whitehead and Jason Noble dig into what happens when every SaaS company has AI — ...

112: From Silos to Synergy: Aligning SaaS Teams for Retention & Expansion

02 Dec 2025

Contributed by Lukas

In this episode of Breakthrough SaaS Growth with The Jasons, Jason Whitehead and Jason Noble dig into how organizational silos quietly kill momentum, ...

Guest: Annette Franz - roken Promises: How Poor Hiring Experiences Erode Trust Long Before Customers Feel It.

25 Nov 2025

Contributed by Lukas

On Breakthrough SaaS Growth with The Jasons, we unpack how a broken recruiting journey can undermine trust—and growth—before Day 1. Annette Franz ...

Beyond Training: Turning Customer Adoption into Your B2B SaaS Growth Engine

18 Nov 2025

Contributed by Lukas

In this episode, Jason Noble interviews co-host Jason Whitehead about the career-defining moment when his boss at Texas Instruments told him: “If we...

Humanity at Scale: Leading with Empathy in the Age of AI

04 Nov 2025

Contributed by Lukas

n this episode of Breakthrough SaaS Growth with The Jasons, hosts Jason Noble (London) and Jason Whitehead (U.S.) sit down with Bruce Temkin, founder ...

AI Is Only As Smart As Your Data: Trust, Quality, and Real-World Impact

28 Oct 2025

Contributed by Lukas

In our first full episode under the new brand, Breakthrough SaaS Growth with The Jasons, hosts Jason Noble (London) and Jason Whitehead (U.S.) tackle ...

Meet Breakthrough SaaS Growth: Your New Go-To Podcast for Scaling SaaS

24 Oct 2025

Contributed by Lukas

We’re back — and bigger than ever. What started as The Jasons Take On has evolved into Breakthrough SaaS Growth with The Jasons, a podcast dedicat...

Guest: Dan Griffith - Chasing Efficiency Without Killing Growth: Invest in Customer Success, Not Cuts

07 Oct 2025

Contributed by Lukas

Join Jason Noble and Jason Whitehead when they sit down with Dan Griffith to tackle 2025 efficiency pressure: why cutting Customer Success kills grow...

AI in Customer Success: Challenges, Misconceptions, and Opportunities

16 Sep 2025

Contributed by Lukas

In this episode of 'The Jason's Take On,' co-hosts Jason Whitehead and Jason Noble discuss the evolving role of AI in customer success. They explore c...

Guest: Alex Raymond - Account Management vs. Customer Success: Convergence or Collapse?

09 Sep 2025

Contributed by Lukas

In this episode, we host Alex Raymond, founder of Amplify and the Account Management Secrets podcast, to explore the evolving dynamics between account...

Customer Success in Crisis: Redefining Identity, Value, and Future Impact

26 Jun 2025

Contributed by Lukas

Is Customer Success facing an identity crisis? In this bold, thought-provoking episode of The Jasons Take On, co-hosts Jason Noble and Jason Whitehead...

The End of CS as We Know It

18 Jun 2025

Contributed by Lukas

Is Customer Success as we know it broken—or simply overdue for bold reinvention? In this no-holds-barred episode, Jason Noble and Jason Whitehead co...

Leveraging AI for Growth and Customer Success in B2B SaaS

18 Feb 2025

Contributed by Lukas

Join hosts Jason Noble and Jason Whitehead on this engaging podcast episode as they explore the transformative role of AI in technology and customer s...

Customer Centricity in 2025: Leading Strategies for Business Growth

17 Dec 2024

Contributed by Lukas

In this episode of Jason's Take On podcast, hosts Jason Whitehead and Jason Noble explore the evolving concept of customer centricity in 2025. We di...

Handling Customer Exits: Essential Strategies for Offboarding Customers

10 Dec 2024

Contributed by Lukas

In this episode, Jason Noble and Jason Whitehead discuss the often overlooked topic of managing customer exits in SaaS businesses. They delve into t...

Guest: Jay Nathan - Exploring the Future of Customer Success

03 Dec 2024

Contributed by Lukas

Join hosts Jason Noble and Jason Whitehead as they discuss the evolving landscape of customer success with industry leader Jay Nathan. This episode ex...

Guest: Summie Yeung - How Coaching Builds Resilience

01 Oct 2024

Contributed by Lukas

Welcome back to another episode of The Jasons Take On, where we explore key topics shaping the world of Customer Success, growth, and leadership. T...

Guest: Edward Chiu - Customer Led Growth

17 Sep 2024

Contributed by Lukas

 In this episode of The Jasons Take On, we are exploring a transformative concept that’s reshaping how companies drive sustainable growth: "Custome...

Guests:Casey Trujillo & Todd Kirk - Building Commercially Confident Teams

30 Jul 2024

Contributed by Lukas

Join this episode of The Jasons Take On.. where we are joined by Casey Trujillo and Todd Kirk, co-hosts of the "SaaS Therapy" podcast. In this episo...

Guest: Dan Gianfreda - Proactive to Reactive Customer Success

17 Jul 2024

Contributed by Lukas

In this insightful episode, co-hosts Jason Noble and Jason Whitehead are joined by customer success veteran Dan Gianfreda to delve into the transforma...

Guest: Dave Jackson - The big challenges in customer success today

19 Mar 2024

Contributed by Lukas

In this episode of The Jasons Take On... we are joined by Dave Jackson, where Dave shares his thoughts and insights into the challenges with customer ...

Guest: Vicky Kennedy - The Future of Customer Education

12 Mar 2024

Contributed by Lukas

In this episode of The Jasons Take On... we are joined by Vicky Kennedy, where Vicky talks to us about the future of customer education and her own jo...

Guest: Jennifer Chiang - Product and CS Alignment

19 Dec 2023

Contributed by Lukas

In this episode of The Jasons Take On... we are joined by Jennifer Chiange. She shares her experience and insights into how product development teams ...

Guest: Rohan Tailor - CS Talent Market Today

12 Dec 2023

Contributed by Lukas

Today we are joined by our guest Rohan Tailor and discussing the customer success talent market today. We cover what's happening in the industry, what...

Guest: Alex Farmer - CS Excellence

06 Dec 2023

Contributed by Lukas

In this episode of The Jasons Take On... weexcited to welcome back the one and only Alex Farmer. In this episode, we talk all about customer success e...

Guest: Jay Nathan- Playing for the long game

21 Aug 2023

Contributed by Lukas

Join us when we speak with Jay Nathan. Jay’s the CCO for Higher Logic and one of the co-founders of Gain Grow Retain. In this episode, Jay is going...

Guest: Vanessa Neurohr - Scaling CS via Customer Education

21 Jul 2023

Contributed by Lukas

Many CS organizations need to move from delivering high-touch services to every customer, to a more scalable approach. Developing a high-impact custom...

Guest: Pat Phelan - The Journey to Becoming A Chief Customer Officer

12 Apr 2023

Contributed by Lukas

Join us when we speak with Pat Phelan. Pat is the Chief Customer Office for GoCardLess, where he's responsible for building and scaling a best in clas...

Guest: Jay Nathan - Strategic Behaviour As It Relates To Customer Success

23 Mar 2023

Contributed by Lukas

Join us when we speak with Jay Nathan. Jay’s the CCO for Higher Logic and one of the co-founders of Gain Grow Retain. In this episode, Jay is going...

Guest: Maranda Dziekonski - What does the future customer success manager look like?

14 Mar 2023

Contributed by Lukas

Join us when we speak with Maranda Dziekonski. Maranda is the SVP of Customer Success at HourWork. She is seasoned customer success executive and lead...

Guest: Ryan Johansen - The Impact of Burnout to our Mental Well-Being

07 Mar 2023

Contributed by Lukas

Join us when we speak with Ryan Johansen. Ryan is customer success leader based in Boston who has been an IC, Manager and Director of CS. In this epi...

Guest: Jamie Bertasi - Customer Success Predictions for 2023

20 Dec 2022

Contributed by Lukas

Join us when we speak with Jamie Bertasi. Jamie is the President and COO of Totango. Previously she was also the company's Chief Customer Officer. In...

Guest: Deborah Andrews - The Acceleration of Customer Success Operations

06 Dec 2022

Contributed by Lukas

Join us when we speak with Deborah Andrews. Deborah (aka "Debs") currently works across all post-sales functions at Unit4, alongside leading the Custo...

Guest: Alan Fecamp - The World of Recruitment in Customer Success

29 Nov 2022

Contributed by Lukas

Join us when we speak with Alan Fecamp. Alan is a Director in Zeren’s Commercial team and has 20+ years of experience in senior level recruitment an...

Guest: Rupesh Rao - Managing Complexity during On-boarding and Implementation

25 Nov 2022

Contributed by Lukas

Join us when we speak with Rupesh Rao. Rupesh is the CEO and founder of CogniSaaS. CogniSaaS helps enterprise SaaS companies deliver customer-centric ...

Guest: Nick Mehta - The Next 5 Years in Customer Success

14 Nov 2022

Contributed by Lukas

Join us when we speak with Nick Mehta. Nick is the CEO of Gainsight, the platform that helps companies of all sizes and industries drive durable growt...

Guest" Manuel Harnisch - Delivering Customer Success for Technical Products

25 Oct 2022

Contributed by Lukas

Join us when we speak with Manuel Harnisch. Manuel is VP a seasoned VP of Customer Success with extensive experience building and leading CS teams wit...

Guest: Lynn Hunsaker - CS Leaders as the Stewards of Customer Value

18 Oct 2022

Contributed by Lukas

Join us when we speak Lynn Hunsaker. Lynn Hunsaker is Chief Customer Officer of ClearAction Continuum. Lynn is joining us today to talk about CS leade...

Guest: Dana Alvarenga - Creating & Growing Your Voice of the Customer (VoC) Program

03 Aug 2022

Contributed by Lukas

Join us when we speak with Dana Alvarenga, VP of Customer Experience at Slap Five. Dana Alvarenga is a very well know and leader in customer experien...

Ideal Customer Behavior

07 Jun 2022

Contributed by Lukas

In this episode, we discuss the concept of "Ideal Customer Behavior" (ICB) and how you can use it to drive desired customer actions and success. Far ...

Guest: Kristi Faltorusso - Why do we Need to Talk About Customer Marketing?

17 May 2022

Contributed by Lukas

"What Do We Need to Talk About Customer Marketing?"   This is an often overlooked, but huge aspect of marketing. Customer marketing extends beyond ...

Guest: Ben Winn - The Rise and Importance of Communities in Customer Success

10 May 2022

Contributed by Lukas

Join us with guest Ben Winn, brand and community manager at Catalyst Software and one of the leading customer success community and thought leaders. ...

Guest: Harini Gokul - Why Customer Success is a Team Sport

03 May 2022

Contributed by Lukas

Join us with guest Harini Gokul, customer success leader at AWS (Amazon Web Services), where she’s building and leading customer success for our Am...

Guest: Markus Rentsch - Customer Value Led Growth

26 Apr 2022

Contributed by Lukas

Join us with guest Markus Rentsch, CEO of Remark-able. A high-profile customer success thought leader, coach, and consultant. Markus has created the C...

Guest: Kristi Faltorusso - How To Successfully Scale Customer Success

19 Apr 2022

Contributed by Lukas

Join us with guest Kristi Faltorusso, VP of Customer Success at ClientSuccess, a leading customer success management solution, where she leads Cust...

Guest: Alex Farmer - Building a Successful Customer Success Organization

12 Apr 2022

Contributed by Lukas

Join us with guest Alex Farmer, VP of Customer Success at Cognite, a global industrial AI Software-as-a-Service (SaaS) company supporting the full-sca...

Guest: Irit Eizips - Designing & Implementing Customer Success Strategies In Complex Organizations

05 Apr 2022

Contributed by Lukas

Join us with guest Irit Eizips, CEO and Chief Customer Officer for CSM Practice, a global customer success management consulting firm, that special...

Guest: Aaron Jones - Using Storytelling to Engage Customers

29 Mar 2022

Contributed by Lukas

Join us with guest Aaron Jone, VP of services and global partner strategy at HubSpot. HubSpot is a leading CRM platform that provides software and sup...

Guest: Philipp Wolf - The State Of The Customer Success Industry And Where It’s Going In 2022

15 Mar 2022

Contributed by Lukas

Join us with guest Philipp Wolf, CEO of Custify, a customer success platform designed for your B2B SaaS business that helps you better meet customers'...

Guest: Guy Nirpaz - Customer Success Is Evolving -What Does The Future Look Like?

07 Mar 2022

Contributed by Lukas

Join us with guest Guy Nirpaz, CEO of Totango, the fastest growing and most trusted provider of modular customer success software and author of the re...

Guest: Dickey Singh - Scaling Customer Success with Automation

14 Dec 2021

Contributed by Lukas

Join us with guest Dickey Singh, CEO & Co-Founder of Cast.app, a company focused on scaling customer success and post-sales. Today we are talking...

Is Customer Success a Professional Service?

07 Dec 2021

Contributed by Lukas

In this episode, we take a deep dive into the question, "Is Customer Success a Professional Service?”  There is still a wide variety of perspectiv...

Guest: Mara Vicente - Building Long-Term Relationships via Customer Support

22 Nov 2021

Contributed by Lukas

Join us with guest Mara Vicente, VP of Customer Solutions and Interim Head of Customer Success at Pipedrive. Today Mara shares her insights about how...

Speaking the Customer's Language

28 Sep 2021

Contributed by Lukas

In this episode, we examine the critical need for customer success professionals to learn to “Speak your customer’s language.” Customer Success...

CS Ops is the Secret to Customer Success!

21 Sep 2021

Contributed by Lukas

Join us with guest Chris Hicken, CEO of 'nuffsaid, a workflow intelligence tool that lets you focus on the work that matters. Today Chris talks abou...

Guest: Prithwi Dasgupta - Customer Success Tools & Tech of Tomorrow

10 Aug 2021

Contributed by Lukas

Customer Success Tools & Technology of Tomorrow Join us with guest Prithwi Dasgupta, CEO of Smart Karrot, a leading customer success platform. ...

Scaling Customer Success

03 Aug 2021

Contributed by Lukas

In this episode, we're talking about scaling your customer success program. As the field of customer success (CS) matures, increasingly organizations ...

Guest: Jared Orr - Career Journeys in Customer Success

20 Jul 2021

Contributed by Lukas

Customer success is one of the most exciting and rapidly growing career fields. There are many ways to break into the field and to navigate your custo...

Guest: Sasi Yajamanyam - The State of Customer Success Today

13 Jul 2021

Contributed by Lukas

Join us with guest Sasi Yajamanyam, a leader in the world of customer success. Sasi has built numerous customer success teams and programs over the la...

Guest: Donna Weber - Creating High-Impact Customer Onboarding Programs

06 Jul 2021

Contributed by Lukas

Join us with guest Donna Weber, a leading expert in customer onboarding. Donna has recently launched her new book called “Onboarding Matters. How Su...

What is Customer Lifetime Value (CLTV)

29 Jun 2021

Contributed by Lukas

In this episode, we're talking about something that is super important, not just to customer success, but to the wider business, customer lifetime val...

Guest: Marty Kaufman - Proving the Value of Customer Success

15 Jun 2021

Contributed by Lukas

In this episode, we sit down with Marty Kaufman, Founder & Pricincipal at Infinipoint. Marty is an exceptional leader in the customer success and ...

Guest: Esben Friis-Jensen - Maximizing Product-Led Growth

27 Apr 2021

Contributed by Lukas

In this episode, we sit down with Esben Friis-Jenson, Cofounder and CRO at User Flow to discuss product-led growth. Esben shares his insights and expe...

Guest Ross Fulton: Operationalizing Your Customer Success Strategy

20 Apr 2021

Contributed by Lukas

In this episode, we sit down with Ross Fulton, CEO of Valuize. Ross helps B2B software companies build industry-leading customer success strategy and ...

Guest Marten Jagers: Turning Strategy Into Outcomes

13 Apr 2021

Contributed by Lukas

In this episode, we sit down with Marten Jagers. Marten is a co-founder of a great technology company called #StratApp. #StratApp is a fantastic tool ...

Why You Need a Chief Customer Officer (CCO)

07 Apr 2021

Contributed by Lukas

The last few years have seen the rise of a new customer focused C-suite role – the Chief Customer Officer. This role is part of the shift to organiz...

Guest: Jack Choppin - The Power of Networking

30 Mar 2021

Contributed by Lukas

In this episode, we sit down with Jack Choppin. Jack is the head of Client Success at Go Proposal. Jack has recently been on a proactive effort to exp...

Guest: Chad Hordenfeldt - Building and Using Trust to Drive Success

16 Mar 2021

Contributed by Lukas

In this episode we sit down with Chad Hornefeldt, Director of Customer Success at Kustomer. Chad shares his insights and experience in building trust,...

Guest: Mike Sasaki - Customer Journey Mapping & Programatizing Customer Success

09 Mar 2021

Contributed by Lukas

In this episode, we are joined by Mike Sasaki, VP, Global Head of Customer Success & Support at Mitek. Mike shares his insights with customer jour...

Guest: Rav Daliwal - Why Do Venture Capitalists Care About Customer Success?

02 Mar 2021

Contributed by Lukas

In this episode, we sit down with Rav Daliwal to get a venture capitalist's perspective on the importance of having a high-impact customer success pro...

Guest: Eric Kades - Using AI and Automation to Scale Customer Success

16 Feb 2021

Contributed by Lukas

In this episode, we sit down with Eric Kades, to look at how customer success teams can best use automation, AI, and other technologies to scale how t...

What Sales Leaders Need to Know About Customer Success

09 Feb 2021

Contributed by Lukas

Today, sales leaders still have a lot of confusion and misunderstanding about what customer success is and how talking about it during the sales proce...

Guests: Dave Duke & Mat Sweezey - "The Performance Economy: Experience vs. Outcomes"

27 Jan 2021

Contributed by Lukas

We are quickly entering "The Performance Economy" where what matters most to customers is achieving desired outcomes. Yet, many organizations are sole...

Being Customer Centric in 2021 and Beyond

13 Jan 2021

Contributed by Lukas

Being customer centric has never been more important than today but what it means to be customer centric has and is evolving. With the global pandemic...

Guest: Dan Steinman - "The Future of Customer Success"

17 Dec 2020

Contributed by Lukas

Customer success has had an amazing progression over the past decade and with incredible change in 2020 alone. So what can we expect in 2021 and beyon...

Guest: Adam Joseph - "Customer Success Tech to Help You Grow and Scale"

10 Dec 2020

Contributed by Lukas

Come and learn from Adam Joseph, Director of Customer Success at Gainsight. Adam shares his thoughts on how customer success technology can help you g...

How To Measure the Impact of Customer Success?

07 Dec 2020

Contributed by Lukas

Are you measuring the wrong shit? A great question and one that can be difficult to get right. Is it about revenue? Is it about customer happiness or...

False Assumptions That Are Killing Your CS Program

20 Nov 2020

Contributed by Lukas

There are many false assumptions and myths that surround the world of customer success – and it can be challenging and very frustrating to start a n...

Guest: Shanta Bodhan - "Moving Beyond the Buyer to Drive Adoption"

11 Nov 2020

Contributed by Lukas

Come join The Jasons Take On… with our special guest, Shanta Bodhan. Shanta is a leader in customer success at Supply Shift and she shares her insig...

Guest: Szuyin Leow - "Balancing Product, Customer Success, and Subject Matter Expertise in Your CS Staff"

04 Nov 2020

Contributed by Lukas

Come join The Jasons Take On… with our special guest, Szuyin Leow. Szuyin shares her experiences and insights around how to identify the skills requ...

Guest: Paul Henderson - "Designing Customer Outcome Programs"

23 Oct 2020

Contributed by Lukas

"Designing Customer Outcome Programs"  Come join The Jasons Take On… with our special guest, Paul Henderson. Paul shares his insights around how t...

Does Customer Success Mean Anything to Your Customers?

30 Sep 2020

Contributed by Lukas

Does Customer Success Mean Anything to your Customers? It should, but there's a good chance that it doesn't. We all know customer success is still a r...

Customer Success Isn't Just a Department

16 Sep 2020

Contributed by Lukas

The clue is in the name "Customer Success" and that clearly is what all your company or business is trying to do – ensure that your customers are su...

Special Guest: Laura Culbertson

21 Aug 2020

Contributed by Lukas

Come join The Jasons Take On… with our special guest, Lauren Culbertson. Laura is the Co-Founder and CEO at LoopVOC, a Voice of the Customer softwar...

Change Management and Customer Success

12 Aug 2020

Contributed by Lukas

Change management is a whole separate discipline and one overlooked far too often, with no group or team heading up your change management activities....

The Psychology of Customer Success & Customers

03 Jul 2020

Contributed by Lukas

Our customers are individuals as well as being parts of bigger organizations. How do we know what makes them tick, what they're motivations are and wh...

Guests: Chris Adlard & Daniel Bausor - "The Customer Catalyst: How to Drive Sustainable Business"

05 May 2020

Contributed by Lukas

Join us for a great double guest podcast with Chris Adlard and Daniel Bausor, to talk about their book “The Customer Catalyst: How to Drive Sustaina...

Revenue ownership - How commercial is your customer success organization?

23 Apr 2020

Contributed by Lukas

Revenue ownership still differs from organization to organization, we know that sales are there to bring in new business and close deals, but what abo...

Guest: Marty Kaufman: How Marketing and Customer Success Can Collaborate

15 Apr 2020

Contributed by Lukas

Come join The Jasons Take On… with our special guest, Marty Kaufman. Marty is a highly accomplished Customer Success leader who has built and scale...

How do you build in and integrate customer success from the very beginning?

06 Apr 2020

Contributed by Lukas

Customer success is still coming into many business as almost an afterthought, and there are not many shining examples of where it's been there from d...

Guest: Kellie Lucas - "The Customer Success Pioneer"

30 Mar 2020

Contributed by Lukas

Come join The Jasons Take On… with our special guest, Kellie Lucas. Kellie is a gifted customer success leader and author of the great book, “The...

Where Does Customer Success Fit in Your Organization in 2020

09 Mar 2020

Contributed by Lukas

As customer success professionals and leaders we understand how critical our customers' success is to our future and our own success, and why it's not...

The Bold Vision for Customer Success in 2020

27 Jan 2020

Contributed by Lukas

Customer success as a discipline is rapidly maturing, yet it still has a long way to go. Many CS programs are not yet delivering full value and more i...

Creating Proactive Customer Success Teams and Processes

17 Dec 2019

Contributed by Lukas

We all know that customer success more often than not starts in the trenches fighting fires with your customers, your sales teams and your product tea...

Guest: Abby Hammer - "Customer Success & Product Alignment"

16 Dec 2019

Contributed by Lukas

In this episode of The Jasons Take On… we are joined by special guest, Abby Hammer. Abby is the VP of Customer Succes and Head of Product at Churn Z...

Guest: Dave Jackson! "Product-Led Customer Success"

02 Dec 2019

Contributed by Lukas

The topic of this episode is "Product-Led Customer Success". Dave Jackson is a recognised expert in customer focused organisations and is a strong ad...

Product-Led Customer Success

21 Nov 2019

Contributed by Lukas

CS is now ingrained in the mindsets of many founders, investors, leaders and companies, but it is still functioning as an add-on to the product and se...

Building and Aligning Your CS Services with Integration and Channel Partners

15 Oct 2019

Contributed by Lukas

With the rapid growth in customer success over recent years, your customers are now working with multiple customer success managers and team and syste...

Customer Success as a Growth Engine

17 Sep 2019

Contributed by Lukas

We all know that customer success is a rapidly growing area of focus for businesses and a growing industry in its own right. Your prospects and custom...

Mona Yoast: "Upping Your Customer Success Game"

26 Aug 2019

Contributed by Lukas

The Jasons... welcome special guest, Mona Yoast, VP of Educator Success at Learning Ally. Mona discusses, "Upping Your Customer Success Game" and shar...