Ever walked into a conversation and felt like you were on the losing end before it even started? Whether it’s a tough negotiation, a disagreement at home, or just trying to get someone to see your side, there’s a right and wrong way to do it—and Chris Voss is the guy to teach it. I’ve been a fan of Chris’s work for a long time, and getting to sit down with him was a masterclass in negotiation, tactical empathy, and human connection. Chris is a former FBI hostage negotiator, the author of Never Split the Difference, and the CEO of The Black Swan Group. His negotiation tactics aren’t just for high-stakes situations—they work everywhere. And in this episode, he breaks it all down for us. Buy Chris’s book, Never Split the Difference: Negotiating As If Your Life Depended On It This episode is sponsored by Cozy Earth. Upgrade Your Every Day. Get 40% off at cozyearth.com/jefferson or use code JEFFERSON at check out. Listeners will get an additional 5% off for orders placed March 14-16 in celebration of World Sleep Week using my code JEFFERSON. Relationships come with questions, therapy comes with answers. Find them with my sponsor BetterHelp. Click https://betterhelp.com/jeffersonfisher for a discount on your first month of therapy. Like what you hear? Don’t forget to subscribe and leave a 5-star review! Order my new book, The Next Conversation, today! Suggest a topic or ask a question for me to answer on the show! Want a FREE communication tip each week? Click here to join my newsletter. Join My School of Communication Watch my podcast on YouTube Follow me on Instagram Follow me on TikTok Follow me on LinkedIn Learn more about your ad choices. Visit megaphone.fm/adchoices
Full Episode
Welcome to the Jefferson Fisher Podcast, where I'm on a mission to make your next conversation the one that changes everything. If you enjoy learning tools to improve your communication, I'm going to ask you to follow this podcast. If you would, leave a review, give it a like, give it a star. It all matters, and it matters certainly to me because I look at it also.
If you have any feedback or topic suggestions, just throw them in the comments, and I'll be happy to look at them. My book, The Next Conversation, is officially out. You can find the links down there in the show notes. And on top of that, if you're looking for ways to continue to further and practice your communication skills, you can go to the Jefferson Fisher School of Communication.
And it has been a complete ball of fun in there. I have live classes. I have an AI that teaches you things to say. And you can practice on all the videos and a library of resources at your fingertips. You can find those down in the show notes. Have you ever been in a conversation that really felt like a negotiation or almost you felt out of your own depth?
Well, I brought you somebody that is the master of all negotiations, Chris Voss. You know him, you love him, former FBI negotiator, author of Never Split the Difference, an international bestseller and CEO of the Black Swan Foundation. network, a group. So focus is to improve your negotiation skills, no matter where you're at in life. Chris, my friend, good to see you again.
Yeah, Jefferson, absolute pleasure. I always enjoy talking with you. Yeah, it's so cool to be able to talk. You're such a hero of mine. I know I've told you this. We've been able to have a friendship outside of this right here. And it's just been a huge role model to me. So I want to make sure I have it on the record. I've always loved your stuff.
And tactical empathy is right in line with my mission in the world. So thanks for putting this out here for us. Yeah, man, it's my pleasure.
I think our thoughts overlap in our approach to life collaborative. I love your book. And so, yeah, it's a pleasure talking with you. Thanks, man.
I have a quote that I pulled from your book. Now, anybody listening right now, if you if you don't have never split the difference, you're missing out on something that I'm going to tell you is going to immediately make you a better communicator. especially when it comes to positions of negotiation. And that doesn't mean just in the workplace, also means at home too, and it's this right here.
For those people who negotiate, who view negotiation as a battle of arguments, it's the voices in their own head that are overwhelming them. I love it because I think there's so much truth to that, that people get so caught up in that anxiety because it's not what you're saying. It's the voices in their own head of what they're telling themselves.
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