The Joy of CX
Episodes
The Joy of Healthy Money: Putting customer's financial health at the heart of banking with Alistair Campbell
03 Mar 2026
Contributed by Lukas
In this episode David Cox talks to Alistair Campbell about his book "Healthy Money" and the challenges facing banking. Campbell, with experi...
Unlocking Greatness: The Symbiosis of Marketing and CX with Gareth Abel
14 Oct 2025
Contributed by Lukas
In this episode David Cox talks to Gareth Abel, a seasoned CMO with a global background in marketing. Gareth discusses his approach to leveraging mark...
From Distress to Success: The Nextel Transformation Story with Roberto Rittes
06 Oct 2025
Contributed by Lukas
In this episode host David Cox talks to Roberto Rittes, the CEO of Nextel Brazil, about his remarkable customer-led transformation of the company. Rob...
Episode 8: What success looks like
04 Sep 2025
Contributed by Lukas
In this episode of "The Joy of CX," David Cox explores what true customer-centric success looks like, sharing the real-life turnaround story...
Episode 7: Culture trumps everything
21 Aug 2025
Contributed by Lukas
In this episode of 'The Joy of CX', David Cox discusses the pivotal role of internal culture in the journey towards full customer centricity. ...
Episode 6: Putting purpose into action
01 Aug 2025
Contributed by Lukas
In this episode of 'The Joy of CX,' David Cox guides viewers through the process of transforming high-level customer principles into tangible ...
Episode 5: Building a branded experience
18 Jul 2025
Contributed by Lukas
In this episode of 'Joy of CX', David Cox discusses how to build a unique and emotionally engaging branded customer experience. He emphasizes the impo...
Episode 4: Removing the blocks
18 Jul 2025
Contributed by Lukas
In this episode of The Joy of CX, host David Cox discusses the mechanics of creating functional excellence in customer experience (CX). He explains th...
Episode 3: The path to transformation
18 Jul 2025
Contributed by Lukas
In this episode of 'The Joy of CX', David Cox delves into the mechanics of creating functional excellence in customer experience (CX). He star...
Episode 2: From crisis to connection
18 Jul 2025
Contributed by Lukas
David Cox introduces an episode of 'The Joy of CX,' focusing on why companies should pivot to a customer-centric strategy. Key triggers for tr...
Episode 1: A journey into customer centricity
18 Jul 2025
Contributed by Lukas
In the introduction episode of 'The Joy of CX' podcast series, David Cox introduces the concept of customer experience (CX), emphasizing its importanc...