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The Moth

The Moth Podcast: Technology Fails

17 Apr 2026

Transcription

Transcript generated automatically by AI and may contain errors.

Chapter 1: What is the main topic discussed in this episode?

0.672 - 20.031 Dan Kennedy

Welcome to the Moth Podcast. I'm your host, Dan Kennedy. It's undeniable just how attached we are to technology and how integral it is to our lives. Sure, there are times... Oh, actually, literally making sure my phone is turned off so we can record this and you can listen to it on your phone.

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20.534 - 41.98 Dan Kennedy

There are definitely times we take those little breaks, those sort of digital detox periods from social media, or we put away messages on our email so that we can go off and be one with nature. But even then, we use Google Maps to get to our campground, or we download a meditation app to unwind while we're on that trip.

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42.401 - 58.557 Dan Kennedy

But this week, we're talking about the times when technology really isn't the answer. Our two stories this week are actually from the same story slam here in New York City, fittingly themed technology. Up first, Jill Bergman. Here's Jill live at the Moth.

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66.181 - 89.382 Jill Bergman

This story takes place in 1999, at the time I had just turned 30. And for my 30th birthday, I decided to venture into the world of music. My past experience with music was lessons for piano when I was about seven and I read the music backwards for a week. And the second venture into music was in middle school.

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89.402 - 112.963 Jill Bergman

I took a clarinet back and forth to school for about a month, too afraid to tell my parents I didn't know where band practice was. So at 30, I really had no experience with music. And I thought I'd go for something real easy and went with an instrument that would make me happy. And the one thing that I thought always made me happy was the banjo. So I thought, boy, easy instrument to learn.

114.705 - 140.869 Jill Bergman

Not the best choice for someone who has no rhythm at all. And so I got the banjo. I'm getting lessons. And the instructor has me buy a metronome, technology metronome. And so I don't buy the little Because I really need technology. I buy the one with all the bells and whistles. And it's got the little rhythm. It goes beep, beep, beep, beep, beep, beep, beep, beep.

140.889 - 162.575 Jill Bergman

It has all the different things. But for me, being very new into the music world, I had it set very low. And it's got the big red flashy lights. So it's beep, beep. And I'm trying to strum along with it. And I'm working really hard at this. And counting to four has never been so hard in my entire life. And I have a business trip paired with a business conference.

162.615 - 183.445 Jill Bergman

And I'm going to be gone for about three weeks. And I decide that I'm going to take my banjo with me. Banjo and I have a talk. We say, let's go on the trip together. And we get on the airplane. We go. I practice very quietly in my hotel room. I have a pretty good trip. I have a pretty good conference. I'm very pleased with myself for sticking with music. And now I'm traveling home.

183.866 - 209.224 Jill Bergman

And I get on the plane, and it is the big jumbo jet that seats 252, first class upstairs. And I'm way in the back, and there's no room to put the banjo. And so a flight attendant asks if she can put it up in first class, and I'm Torn and I finally give her my banjo and it goes up into first class and it disappears. Now at this point in the story, what you need to know is my banjo case is soft.

Chapter 2: How does Jill Bergman’s banjo story illustrate technology's limitations?

239.555 - 261.351 Jill Bergman

So as this big jumbo plane is nearly loaded, with, remember, first class upstairs, downstairs, huge plane. They start making announcements. Everybody has to get off the plane. And the flight attendants are coming from the back in this military army, yelling at everybody, off the plane, off the plane, off the plane. Leave your bag. Leave your bag. They're not letting anybody.

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261.371 - 287.161 Jill Bergman

They're pulling bags out of people's hands. Everybody gets off the plane. And they're all kind of mumbling. And finally, they start seeing police cars show up with lights. And And nobody knows what's going on. We're by the big glass window. They're telling us, please stand back from the windows. And then the police cars go away. And they come and they say, we're all getting back on the plane.

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288.163 - 311.597 Jill Bergman

It was a metronome and a musical instrument case. And my heart just sank. And they have to reticket everybody, and it takes a long time. So when I get back, I don't know if I'm supposed to tell anybody. I'm starting to sweat profusely. And the flight attendant, who remembered me and remembered the banjo, of course, pulled me aside into the little galley. And she says, don't tell anyone.

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315.965 - 338.447 Jill Bergman

She says, people are going to get real upset. Just sit down. It's going to be okay. So I sit in my seat and I'm like on the edge and I'm sitting next to a family of five, like mom and dad. And I got like the babies and everything. And they're looking at me. They're like, we were so scared. And I'm like, you don't know how scared I am. And we take off. We're going back to where we're going.

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338.487 - 358.885 Jill Bergman

And I'm flying, thinking, they're going to arrest me on the other end. I just know it. Or they're going to fine me. And I'm so in debt because of banjo lessons. And I just have no money left. And I'm like, maybe I can sell a kidney. Maybe I could donate my eggs. I'm thinking all the different ways I could raise money to pay when they're going to arrest me on the other end. But we land.

358.945 - 381.169 Jill Bergman

And nothing happens. And everyone gets off the plane. And nothing happens. And I let everybody go off. And I still have to go get my banjo, which is up in first class. So I go to get it, and all the pilots and flight attendants are waiting with the banjo sitting in the seat. And I start crying and crying. I'm sorry. I'm sorry. I apologize to everybody. And I get my banjo.

381.189 - 398.851 Jill Bergman

But that's not quite the end of the story because now I've got to go get my luggage along with the 500 other people who know a musical instrument that's now on my back has delayed them two hours. So I see my luggage going around and around and around from a couple of aisles away. And I swoop in at the last minute. I get it.

398.911 - 416.374 Jill Bergman

And I am sitting and waiting for my taxi or the van shuttle ride to come up. And a man sits next to me. He was like, were you on the flight to Denver? We had a delay with a musical instrument. And I said, oh, no, no, no. I just flew in from Hawaii. Thank you very much.

420.387 - 445.163 Dan Kennedy

Jill Bergman is an architect and storyteller. She believes that short, well-run meetings are a thing of beauty, and she has a tiny magic door cut into her home. That is probably the best sentence I've ever read in a moth storyteller bio. She also wants you to know that she won third place at this Story Slam. Thanks for sharing your story with us, Jill.

Chapter 3: What challenges did Jill face with her banjo while traveling?

633.709 - 655.996 Ailey Baker

I feel utterly helpless. And I realize that the main difference between me and Cesario, it's that Cesario holds all of his information within him, and I hold it outside of myself. There is absolutely nothing between Cesario and the stars and the wind and the waves. He holds it within him. Whereas with me, if I'm without my journal or my iPhone, I am utterly lost. Cesario will never be lost.

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656.177 - 671.311 Ailey Baker

And I realize if I'm facing an encounter of ingredients, even me, who worked three summers in a bakery, baking 95 loaves of bread a day, I will never be able to bake something resembling bread. And so finally the night comes when I'm gonna tell Cesario my star points and I'm feeling really jazzed.

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671.331 - 686.188 Ailey Baker

I'm sailing the, you know, I've got the paddle and I'm moving forward and all of a sudden I look down and water is rushing into the bunk and I realize our boat is about to sink. And it all happened so quickly, it's so surreal. The sails are down, people are starting to bail frantically using anything they can get.

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686.228 - 697.623 Ailey Baker

The boat is filling with water and we're tipping and all of a sudden the left side of the boat is underwater and things are floating away. Our oven, our pots and pans, my sleeping bag, everything is just drifting away.

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697.663 - 713.327 Ailey Baker

And I'm scrambling to find life jackets to give to people and I fall and my leg is bleeding and all of a sudden I freeze because all I can think about is the satellite phone that's in the captain's box. And I know that it's cheating, and I know that it's going against everything Cesario has taught me.

713.768 - 735.277 Ailey Baker

And I know that as soon as I call that phone, I'm bringing my world of technology rushing into this wonderful world that we've created. But I can't stop myself. Cesario, are you going to call someone? and he stops bailing and he looks up to me on the high side of the canoe and he doesn't say anything and I feel horrible. I know that this has been my test and I just failed.

735.317 - 757.03 Ailey Baker

The sun is rising and he climbs up to the top of the canoe and for the very first time in my life, he gives me a hug. And I don't know at first whether it's a hug that he wants to give for a child or someone out of pity, but he turns to me and he says, Ailey, everything is going to be okay. Keep an open mind and a clear head and everything will be fine.

757.955 - 775.231 Ailey Baker

And in that moment, I don't know that we're going to be picked up in six hours by a cargo ship. And I don't know that by midnight, we're going to be back on dry land. But I do know Cesario does not judge me. In fact, I think he knows as well as I do that I will never be able to sail a boat in the middle of the fog and find my way.

775.931 - 793.547 Ailey Baker

But I think he also knows that when I get back to New York, I am going to keep an open mind. And I will try as hard as I can to walk down a busy street and know which way is north to be able to bake bread. And for God's sake, to look up for my iPhone and know that the stars are more than just points of light.

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