The MSP Zone
Episodes
How One MSP Grew During the Pandemic
06 Aug 2020
Contributed by Lukas
Long time MSPAlliance member and practicing MSP Jim Van of Logicomm sits down with The MSP Zone and discusses MSP regulation, the ongoing maturity of ...
My Advice for Break-Fix Providers
05 Aug 2020
Contributed by Lukas
2020 has been a challenging year, particularly so for break/fix, reactive IT providers. What is the best strategy and recommendation for these provide...
Managed Services Mid-Year Review for 2020
03 Aug 2020
Contributed by Lukas
2020 has been an unusual year for almost everyone on the planet, including managed service providers. How have MSPs been doing since the pandemic? The...
Is Your MSP Practice Ready for the Pandemic Recovery?
30 Jul 2020
Contributed by Lukas
MSPs (and their clients) are facing a diverse set of opportunities and challenges as we enter the economic and social recovery from this global pandem...
Private Equity Moving on Managed Services & the Datto IPO Analysis
22 Jul 2020
Contributed by Lukas
Stock market volatility, election year uncertainty, and pandemic effects still being felt, all lead investors to pull out of equity markets and put th...
Defining the Amateur MSP
21 Jul 2020
Contributed by Lukas
Defining the amateur MSP is helpful, if not necessary, for a number of reasons. First, any profession needs to have clearly defined levels or ranges o...
What does the MSPAlliance do for MSPs?
08 Jul 2020
Contributed by Lukas
As MSPAlliance celebrates 20 years serving the MSP profession, we thought it would be helpful (especially for the newer members) to hear about some of...
Can Insurance Companies Make Money with MSPs?
07 Jul 2020
Contributed by Lukas
Several notable insurance companies have publicly stepped back from insuring MSPs. What does this mean for the managed services profession and how can...
Monthly Agreements and MSP Valuations
02 Jul 2020
Contributed by Lukas
Adoption of month-to-month managed services agreements may be on the rise, but what will this do to MSP valuations? The answer may surprise you. Month...
Bring Your Own Security - Is it Enough?
26 Jun 2020
Contributed by Lukas
Work from home may be the new normal, but "Bring Your Own Security" should not be. While most organizations have been struggling with the pandemic, in...
Should you Charge More for Managing Regulated Data?
24 Jun 2020
Contributed by Lukas
Data is everything in the MSP community. The type of data you manage can dictate how much risk you take on, how you sell, and ultimately, how you pric...
Negotiating Public Cloud Agreements
23 Jun 2020
Contributed by Lukas
Most MSPs use at least 1 public cloud to deliver their managed services. Increase security, flexibility, and scalability are all features driving more...
Analysis of the New MSP Registration Law
18 Jun 2020
Contributed by Lukas
MSP registration is here. The State of Louisiana has passed a law, the first of its kind, dealing with mandatory MSP registration. What does this law ...
RMM Legal Agreements - What MSPs Need to Know
15 Jun 2020
Contributed by Lukas
MSP platform vendors have undergone a lot of change in the last few years. The same is true with their partner agreements. But, are these agreements t...
Surviving Cyber Attacks: Data Breach Response, Ransomware Negotiation, and Other Tactics
12 Jun 2020
Contributed by Lukas
Dealing with Ransomware is something every MSP faces, whether directly or on behalf of a client. MSPs must know what to expect, how to interact with r...
It's Time to Rebalance your MSP Client Portfolio
04 Jun 2020
Contributed by Lukas
Now that the global economy is re-awakening, our attention must turn to areas where MSPs can achieve success, and learn from the past to avoid areas w...
RMM Security Strategies for MSPs
03 Jun 2020
Contributed by Lukas
Every MSP uses some combination of RMM and ticketing technology. But, what are the security issues related to use of those platforms and how can MSPs ...
Solving the MSP Staffing Gap
29 May 2020
Contributed by Lukas
MSPs are about to experience a surge in business as the global economy re-awakens. But, how will MSPs achieve success and scalability without a steady...
MSP Are Still a Safe Bet for Investors
21 May 2020
Contributed by Lukas
Where do investors turn when the stock market, gold, and real estate no longer provide safety? Managed services. MSPs are becoming a safe bet for many...
Do MSPs need certification if they don’t have a datacenter?
20 May 2020
Contributed by Lukas
Do MSPs have more liability if they host data? I don't own a data center; do I still need to get certified? Many MSPs have these questions. We will be...
Flattening the Cyber Risk Curve
18 May 2020
Contributed by Lukas
Many organizations believe practicing good cyber hygiene is an impossible task. But it may be easier than you realize. Understanding the risks, develo...
Application Whitelisting - the new standard for MSP security?
15 May 2020
Contributed by Lukas
What is application whitelisting? Why is it needed? How can application whitelisting improve your internal MSP security as well as that of your client...
You've been breached. Now what?
14 May 2020
Contributed by Lukas
You've experienced a cyber breach. Now what do you do? This is a situation many organizations have never experienced, but likely will in the near futu...
Securing the New Remote Worker
13 May 2020
Contributed by Lukas
MSPs face more employees working remotely, and have more end-user customers dealing with remote work environments. What are the challenges and opportu...
The True Cost of Ransomware
12 May 2020
Contributed by Lukas
Everybody knows the risks of ransomware include a financial cost. But, are you factoring in all the costs? Should you pay if you are impacted by ranso...
Legal Tips for Dealing with MSP Clients During Pandemic
11 May 2020
Contributed by Lukas
Free trials, flexible terms, force majeure. What do these terms mean and how should your MSP practice put them into effect? We'll be discussing these ...
MSP Pricing Best Practices
08 May 2020
Contributed by Lukas
There are many types of managed services pricing models being used today. Whatever model you use, risk should be accounted for somewhere in your prici...
IoT Managed Services...Coming Soon to an MSP Near You
06 May 2020
Contributed by Lukas
For those of you not already delivering managed services around "IoT" devices, it might be ready for you to consider doing so. The market for IoT and ...
MSP Loan Funding - Part 2
04 May 2020
Contributed by Lukas
In an update from our previous episode on the CARES Act, The MSP Zone speaks with Courtney LaLone, principal with Bernard Robinson & Company, on how t...
Shorter Contracts for MSPs?
30 Apr 2020
Contributed by Lukas
The MSP Zone talks with Stephen Sweett, president of Buchanan Technologies, an MSP with headquarters in Grapevine, TX, about the shift to remote work,...
Augmentt Aims to Disrupt MSP Platform Tools
23 Apr 2020
Contributed by Lukas
This is not your father's RMM tool. The phrase could be the unofficial tagline for Augmentt, a new company with deep ties to N-able. In this episode...
3 Security Training Topics Every MSP Should Offer to Clients
22 Apr 2020
Contributed by Lukas
There are many ways an MSP can serve its customers. Education and training are a few examples of services which will have meaningful benefits to the c...
Is it Time to Tear Up Your Master Service Agreement?
21 Apr 2020
Contributed by Lukas
MSPs have been using contracts for many years to structure and codify their managed services relationships with clients. One of the tools MSPs have be...
How are MSPs Doing in the Fight Against COVID-19?
20 Apr 2020
Contributed by Lukas
John Burgess, president of Mainstream Technologies, discusses the impact of COVID-19 and how he and other MSPs are doing. Inevitably, the economic rec...
Are Changes Coming for MSP Growth?
16 Apr 2020
Contributed by Lukas
MSPs are facing a lot of change in the next few months. As MSPs are handling an increase in IT support requests by many clients, there could be a comi...
Education is Crucial to Winning the Cybersecurity Fight
14 Apr 2020
Contributed by Lukas
Winning managed services deals means beginning with education. Education of clients and prospects is what will create the indelible bond and proverbia...
News from the Cyberwar Battle Front
13 Apr 2020
Contributed by Lukas
PC Matic vice president Corey Munson talks to The MSP Zone about working remotely, how their MSP partners are doing in the fight against cybercrime, a...
Boom Times for MSPs In Post COVID-19 Recovery?
09 Apr 2020
Contributed by Lukas
MSPAlliance Insights sits down (virtually) with RainTech owner Andrew Jahnke. RainTech is an MSP based in Colorado specializing in healthcare. Andrew ...
CARES Act: Should MSPs Participate?
02 Apr 2020
Contributed by Lukas
As millions of people all over the United States (and the world) fight this pandemic of COVID-19, the Federal government passed legislation designed t...
Supporting new remote work businesses
19 Mar 2020
Contributed by Lukas
MSPs are facing a new challenge and opportunity as thousands of small and medium sized businesses are coming to grips with how to rapidly adopt a remo...
MSPs Are Vital to the Fight Against Coronavirus
16 Mar 2020
Contributed by Lukas
As the world economies shift rapidly towards remote work environments for the short term, new challenges emerge for businesses and organizations. Remo...
Coronavirus & MSPs
25 Feb 2020
Contributed by Lukas
MSPAlliance Insights discusses coronavirus and its impact on global business. We also discuss how MSPs can protect themselves (and their clients) agai...
Solving the MSP Human Talent Shortage
11 Feb 2020
Contributed by Lukas
Most everyone acknowledges the human talent shortage within the managed services profession. This human capital shortage is not new, and it shows no s...
Responding to MSP Criticism
07 Feb 2020
Contributed by Lukas
As the new reports of attacks on MSPs have increased, the MSPAlliance has mostly remained silent. Beyond internal industry communications and programs...