The Ops Club Podcast
Episodes
Should Your GM be off the Rota?
22 Mar 2026
Contributed by Lukas
In this episode we get into why empowering GMs unlocks better performance, how technology can fix the broken bookings experience, and what transparent...
Paulo de Tarso Part 2: Leading with Heart – Culture, Care & the Human Side of Hospitality
06 Mar 2026
Contributed by Lukas
In this second episode with Paulo de Tarso, we go deeper into what it really takes to build and sustain a culture of excellence in hospitality. Paulo ...
Paulo de Tarso Part 1: From New York to London – The Making of a Maître D
18 Feb 2026
Contributed by Lukas
In this premiere episode we sit with Paulo de Tarso, a distinguished hospitality leader whose journey spans continents and iconic restaurants. We trac...
Maria McCann on Building Iconic Brands with Heart, Soul and High Standards
16 Dec 2025
Contributed by Lukas
Maria McCann’s story is pure hospitality - starting as a trainer at Hard Rock Café, stepping up through The Living Room, helping launch Shake Shack...
Pork Pies & Prompt Engineering with Matt Grimshaw
20 Nov 2025
Contributed by Lukas
Matt Grimshaw, the founder of Youda and a passionate pub snack enthusiast, joins us to discuss everything from bar snacks and bots to the future of AI...
Natasha Waterfield on Building Tribes and Turning Culture into Performance
07 Nov 2025
Contributed by Lukas
Natasha Waterfield’s career doesn’t follow the usual path - from starting in the engineering industry to HR, then on to both the People director a...
Ice and Blue Roll!
24 Oct 2025
Contributed by Lukas
This one’s just us – Travis and Tom – no guest, no script, just a proper chat. We go back to where it all started – our own routes through hos...
From Banking to Fine Dining to SaaS with Dani El Zein (Co-founder of Supy)
16 Oct 2025
Contributed by Lukas
Dani El Zein’s career has zig-zagged through worlds most people never bridge — banking, fine dining, and now hospitality tech used in over 3,000 l...
4 Decades of Hospitality with Bruce Isaacs
07 Oct 2025
Contributed by Lukas
We planned to open with a “what this podcast is about” intro. Then we sat down with Bruce Isaacs and changed our minds. Bruce has lived four decad...