Ticket Volume - IT Podcast
Episodes
13. Want to write a great resume? Focus on the outcomes, with Robert Fedoruk
14 Jul 2022
Contributed by Lukas
Your resume should be more like a brochure — and less like a research paper. Robert Fedoruk (ServiceNow expert and a.k.a. The Duke) gives unfiltered...
12. Experience, leadership, and ESM are all related, with Jason Wischer
07 Jul 2022
Contributed by Lukas
What do experience, ESM, and leadership have in common? Jason Wischer — consultant at KANINI and renowned leader — expands on the relations betwee...
11. The experience management shift in service management, with Alan Nance from XLA Collab
30 Jun 2022
Contributed by Lukas
Why does experience management work so well? From org change to service management and an optimization framework, Alan Nance (XLA Collab) answers the ...
10. Robots everywhere! Robotics and AI in ITSM, with Mauricio Corona from BP Gurus
23 Jun 2022
Contributed by Lukas
Trend or fad? Mauricio Corona (BP Gurus) has been following AI uses throughout the world, from Mexico to the Middle East. He bedazzles audiences by sh...
09. IT4IT: How it started and what version 3.0 will bring, with Micro Focus CTO Lars Rosen
16 Jun 2022
Contributed by Lukas
Who's better to talk about IT4IT than one of the framework creators? Lars Rosen spills the beans about what to expect from IT4IT version 3.0, shares h...
08. The face of service: support managers need inspiration too, with Megan Engels
09 Jun 2022
Contributed by Lukas
Megan Engels' (VP of IT Support for Peoples Bank) answer to "What keeps you coming back to work every week?" fires up a much-needed talk about the peo...
07. Where does good service come from? A sneak peek with Kevin Clark
02 Jun 2022
Contributed by Lukas
Kevin Clark (ITSM consultant) has quite a unique career path. Along with Matt, they tried to figure out where good service comes from (spoiler alert: ...
06. A crash course in software asset management, with Aaron Davenport
26 May 2022
Contributed by Lukas
Aaron Davenport, Software Asset Manager at HCA, breaks down software asset management and talks first steps, roadblocks, GDPR, and certifications. He ...
05. Expanding beyond Service Management: DevOps, SRE and BRM, with Suresh GP
19 May 2022
Contributed by Lukas
Suresh GP (Top 25 Influencer in ITSM and Global Ambassador of the DevOps Institute) goes beyond service management to discuss with Matt how to bring v...
04. What are XLAs and why do they matter? With Rae Ann Bruno
12 May 2022
Contributed by Lukas
Matt and Rae Ann Bruno (ITIL, metrics, and processes trainer and consultant) deep dive into user experience to explain what Experience Level Agreement...
03. IT leadership: Managing the 3 types of IT employees, with NJ Robinson
05 May 2022
Contributed by Lukas
Not everyone can lead; some people are just drawn to it. NJ Robinson (expert in IT leadership) joins Matt to explore how leading in IT is different, t...
02. Governance too slow? Time to speed it up! With Dan Aragon from Best Buy
28 Apr 2022
Contributed by Lukas
Governance is a balancing act of speed and risk. Best Buy's Dan Aragon certainly has some experience on this topic, and he doesn't hesitate to share! ...
01. Why IT needs new management methods, with Rob England
21 Apr 2022
Contributed by Lukas
What is, what isn't, what should be and what shouldn't be service management. Join Matt on a philosophical chat about IT with the former IT Skeptic - ...
Trailer - Ticket Volume, a podcast for IT professionals
13 Apr 2022
Contributed by Lukas
Join IT Industry Analyst Matt Beran to chat about service management, technology, business, and news and trends for improving IT experiences in genera...