Top Floor
Episodes
135 | Giant Pink Eraser
16 Apr 2024
Contributed by Lukas
Brian Miller is CEO of Patrice & Associates, a hospitality staffing franchise company with 180+ locations in North America. As a staffing expert, Bria...
134 | Don't Be a Jackie
09 Apr 2024
Contributed by Lukas
Glenda Lee is a workforce development leader specializing in bringing young adults into hospitality. After a long hotel sales career, Glenda spent a f...
133 | Stranded in the Rain
02 Apr 2024
Contributed by Lukas
Frank Reeves is Chief Evangelist at SHR Group after having been co-founder and CEO of Avvio. At Avvio, Frank was doing AI in travel long before ChatGP...
132 | Know No Limits
26 Mar 2024
Contributed by Lukas
From Chinese food to burning cardboard, this year's Loading Dock stories from the 35th Hunter Hotel Investment Conference did not disappoint. Listen t...
131 | Ice Storm Refund
12 Mar 2024
Contributed by Lukas
Calvin Stovall has been the vice president of a hotel brand, the CEO of a charitable foundation, and the founder of a speaking company, but the role h...
130 | Guard Dog Negotiations
05 Mar 2024
Contributed by Lukas
Melissa Maher is a former hotelier and 20-year Expedia executive who is writing a new career chapter - founder of Pinnacle Enterprises Group. Melissa'...
129 | Boo-Boo Sugar
27 Feb 2024
Contributed by Lukas
Jason Brooks spent more than 20 years in the restaurant business, and he has packed two decades' worth of wisdom into "Every Leader Needs Followers," ...
128 | Stingray Elbow Suction
20 Feb 2024
Contributed by Lukas
Edwin Schaerlaeckens had a long career in the corporate world before a hotel room door hanger changed his perspective. As the North American lead for ...
127 | Job Interview Subterfuge
13 Feb 2024
Contributed by Lukas
Michael Goldrich has spent time working in politics, management consulting, and hospitality, but the through-line of his career is curiosity. Michael'...
126 | Jailhouse Ad Copy
06 Feb 2024
Contributed by Lukas
Peter Yesawich's long career in hospitality and travel marketing led him to healthcare, where he discovered that an infusion of hospitality could make...
125 | Stand in the Room
30 Jan 2024
Contributed by Lukas
Michèle Kline and Stephanie Leger bonded over WTF hotel moments in their work and travels, so it only made sense for them to come together to "walk t...
124 | Don't Tell Mom
23 Jan 2024
Contributed by Lukas
Stuart Greif did a metaphorical backflip into hospitality, spending 18 months living in a hotel while working as a management consultant. These days, ...
123 | More Sister Shenanigans
16 Jan 2024
Contributed by Lukas
Cat Meek is back to help Susan recap last year and predict the future for 2024. Mostly, the sisters ask each other rapid-fire questions. If you have...
122 | Not a Babysitter
09 Jan 2024
Contributed by Lukas
Kelsey Knoedler Perri can impersonate a princess or two, but writing is her one true love. As director of public relations for Road Scholar, Kelsey sp...
121 | Sam Walton's Button
02 Jan 2024
Contributed by Lukas
Haley Payne started "working" in hotels at age six, rolling silverware for her mom. After 14 years as a general manager, she flipped the script to bec...
120 | Cheese, Cheese or Cheese?
26 Dec 2023
Contributed by Lukas
Naureen Ahmed credits her international childhood with creating the desire for the kind of multicultural environment found in hospitality. After a 16-...