Ep. 29 A digital solution with a human touch: simplifying life for older adults

Chris Corfield and Bonnie Juett from Crown Agents Bank join us to discuss their digital transformation in the pension industry. They address the challenges of implementing technology for an older demographic, emphasizing the need for simplicity, clear communication, and a human touch. Their digital proof of life solution has seen high uptake and low abandonment rates. They also talk about transitioning their pensions payroll from manual forms to more efficient processes, overcoming high abandonment rates with customized solutions from Veriff.  [01:15] Introduction to Crown Agents Bank  [02:39] Current solutions for pension clients [04:50] Challenges of technology adoption for older demographic [07:32] Creating a user-friendly flow [10:11] Early explorations and selecting Veriff as a partner [12:33] Implementation and integration process [14:25] Impact and metrics of the digital proof of life solution [18:35] Growing acceptance of biometrics  [20:07] The human impact  [24:30] What's in store for the next 12 months? [29:57] A hollistic approach  [32:07] Importance of clear communication and a human touch   Read more about this conversation, here: https://bit.ly/4iTSCCw. 

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