Ep. 30 ‘Widgets’, ‘black boxes’ and ‘bionics’: operations at Veriff

Veriff’s SVP of Operations Mike O’Callaghan has spent decades scaling operations in global tech firms including Skype, eBay, Microsoft, Amazon and Expedia. We talked to him about why running operations at Veriff is his latest opportunity to ‘make a dent in the universe’. [00:29] Introduction  [03:18] Key learnings from 30 years of working in operations  [07:09] The importance of both AI and the human element in identity verification (IDV) [09:25] The role of operations at Veriff [12:45] What we're seeing in the customer verification market  [15:25] Treating Veriff customers as unique while ensuring an equal level of service for all  [18:53] Understanding new customer’s requirements and delivering on them effectively [22:41] The unique customizability of Veriff’s IDV solution  [27:14] How Veriff works with customers to move from proof of concept to full-scale services  [30:33] A mission to make the internet a safer place  [32:27] Trends to look out for in IDV in 2024  [37:06] Key takeaways for prospective customers Read more about this conversation, here: https://bit.ly/43IiUTG. 

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