Ep. 52 The human element of digital transformation

In this episode of Veriff Voices, Chris Hooper and Dr. Leda Glyptis discuss the complexities of digital transformation in financial services, emphasizing the importance of people and processes over technology. We explore the critical role of digital identity in transformation projects, the regulatory landscape's influence on innovation, and the balance between customer experience and security. The conversation also addresses the challenges posed by legacy systems and offers practical advice for leaders in the industry, as well as Dr. Glyptis' vision for the future of digital identity and its societal implications. [01:01] Introduction and Leda’s background [02:47] People and process in digital transformation [04:39] Digital identity: its role in financial services [07:28] Misconceptions about identity in financial services [10:42] Reusable identity and data sharing in banking [12:26] Regulatory landscape and innovation impact [17:36] Balancing customer experience and security [26:45] Fraud prevention as a competitive advantage [28:35] How seriously do financial leaders take trust? [30:47] Drivers for tackling onboarding (beyond regulation) [34:30] Challenges of legacy systems in finance [39:45] Practical steps for digital transformation [43:38] The future of digital identity and societal impact   Watch the full conversation here: https://youtu.be/q8rgLluCjM0.

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