Why Service Design Thinking
Activity Overview
Episode publication activity over the past year
Episodes
Creating Culture | Claus Raasted
02 Jan 2019
Contributed by Lukas
Claus Raasted is an experience and behavior designer who creates Live Action Role Play (LARP) events, where groups of strangers come together to colla...
Developing Confidence as a Designer with Lauren Currie, OBE
01 Nov 2018
Contributed by Lukas
Developing our confidence as designers isn't just for our own benefit. Sometimes, it can be the driving factor in getting important ideas heard and gr...
Case Study: Dubai Design District - A Human-Centered Neighborhood | Lindsay Miller
01 Sep 2018
Contributed by Lukas
Real estate (for housing and office space) is not just a commodity - it is an important service in our lives that needs to be designed as such. Lindsa...
Service Design in Government and Public Services | Benjamin Taylor
01 Jul 2018
Contributed by Lukas
One of the most important applications of service design is in the government or public services sector, where there is a big potential to create effi...
Turning a Service into an Experience | Paul Bulencea
01 May 2018
Contributed by Lukas
Today, we talk with Paul Bulencea, who is the co-founder of the College of Extraordinary Experiences, a disruptive annual experience design conference...
The Business Case for Service Design | Jod Kaftan of Fjord
01 Mar 2018
Contributed by Lukas
Jod Kaftan is the Group Design Director at Fjord in Los Angeles, overseeing the LA design practice and developing the team and quality of work. As a p...
Building a Sustainable Business with Systems | Joanna Waterfall
02 Jan 2018
Contributed by Lukas
Behind every successful business is solid backstage system that gives its customers a consistent experience and helps the business become sustainabl...
Towards a Preemptive Social Enterprise | Matthew Manos
01 Nov 2017
Contributed by Lukas
WIN A COPY OF MATTHEW'S NEW BOOK AT WHYSERVICEDESIGNTHINKING.COM/FUTURES. Social Enterprises are one of the most important forms of business today ...
Customer Journey Mapping | Daniel Sunden + John Flitcroft
01 Sep 2017
Contributed by Lukas
DOWNLOAD A FREE CUSTOMER JOURNEY MAP TEMPLATE on whyservicedesignthinking.com! One of the first steps business owners should take in serving their...
Minisode: The Customer Journey of Pizza in 3 Countries
01 Jul 2017
Contributed by Lukas
This is an unprecedented mini episode that will preview our next big topic – customer journey mapping. I just had a wonderful interview about with t...
The Future of Designing for the Customer | Panel Discussion
01 May 2017
Contributed by Lukas
For this week's episode, we are in for a special treat. This is a recording of a fascinating panel discussion called The Future of Customer Experience...
Research for Design Insight | Seth Weissman
01 Mar 2017
Contributed by Lukas
Research is an important part of service design and design thinking because it is the center of the empathy and insight that will lead your work. Desi...
Analogous Inspiration From Uncommon Sources | Victoria Vivas
02 Jan 2017
Contributed by Lukas
One of the most fun techniques of design thinking is analogous inspiration: applying an out-of-context concept to the problem that you are trying to s...
CASE STUDY - Designing the Entrepreneur's Experience | Jon Leyh of Ruckus Projects
01 Dec 2016
Contributed by Lukas
Starting a project or business can be easier said than done and there are many touchpoints that an entrepreneur goes through when starting something. ...
Service Blueprinting for Customer Engagement | John Ayers
01 Nov 2016
Contributed by Lukas
Service Design is unique in its customer-centric practices because it views each experience in two components - the frontstage and backstage interacti...
How to Create a Culture of Innovation | Allen Weaver
01 Oct 2016
Contributed by Lukas
Innovation can still sometimes to be considered an "extra"or "nice to have" in business. But it is actually essential to competing in the constantly-e...
Service Design Network | Jesse Grimes
01 Sep 2016
Contributed by Lukas
In this episode, we talk with Jesse Grimes, of the Service Design Network. Jesse, who is a practicing service designer at Informaat, is on the managem...
CASE STUDY – Incubator School Built with Design Thinking | Sujata Bhatt and Ryan Oliver
01 Aug 2016
Contributed by Lukas
Service design and design thinking can have groundbreaking results when applied to business. But imagine what could happen when these innovative princ...
Creating A Worldwide Movement with Global Service Jam | Adam StJohn Lawrence
01 Jul 2016
Contributed by Lukas
One of the BEST ways to get acquainted with service design in person is through an annual event called Global Service Jam. This event, co-founded by A...
#ServiceDesignDay | Raj Singh on AI in Services
01 Jun 2016
Contributed by Lukas
Happy International Service Design Day! This is episode 3 of 3 in a series celebrating #ServiceDesignDay! Join the global discussion by sharing this e...
#ServiceDesignDay | Tatiana El-Khouri + Olivia Lucas on Co-Creation
01 Jun 2016
Contributed by Lukas
Happy International Service Design Day! This is episode 2 of 3 in a series celebrating #ServiceDesignDay! Join the global discussion by sharing this e...
#ServiceDesignDay | Nathan Lucy + Jessica Tungesvik on Customer Personas
01 Jun 2016
Contributed by Lukas
Happy International Service Design Day! This is episode 1 of 3 in a series celebrating #ServiceDesignDay! Join the global discussion by sharing this e...
People, Planet, and Profit | Martin Dowson
01 May 2016
Contributed by Lukas
We've heard a lot about why service design is important but what does it look like in the context of People, Planet, and Profit? We talk with Martin D...
Helping Nonprofits Build A Legacy Through Design | Matthew Manos
01 Apr 2016
Contributed by Lukas
Few people in the business and design sectors have done as much for the nonprofit community as Matthew Manos of verynice, a global human-centered desi...
What is Service Design? | Melissa Rancourt
01 Mar 2016
Contributed by Lukas
Today's guest is Melissa Rancourt, an international entrepreneur who operates multiple businesses throughout Europe and coaches organizations on ado...
Intro Episode | Marina Terteryan | Why Service Design Thinking
01 Feb 2016
Contributed by Lukas
This episode is a brief introduction to the Why Service Design Thinking podcast series by its founder and host, Marina Terteryan. Learn about the in...