Women in Customer Success Podcast
Episodes
57 - Are you Friends with your Customers? - Sumitra Narayanan
02 Feb 2022
Contributed by Lukas
Text us your questions and thoughts!Are you friends with your customers? Should you be? Would you take your customer out for a coffee? If you are won...
56 - How to Step into Customer Success Leadership Role - Morika Georgieva
05 Jan 2022
Contributed by Lukas
Text us your questions and thoughts!I want to wish a Happy New year to all the amazing listeners and followers of the Women in Customer Success Podcas...
55 - Metrics in Customer Success - Apoorva Sudarshan
24 Nov 2021
Contributed by Lukas
Text us your questions and thoughts!In today's episode, it's a pleasure to welcome Apoorva Sudarshan, Manager of Strategic Accounts at Mixpa...
54 - How can Anthropology Guide Your Customer Success Behaviours? - Marieke Smits
18 Nov 2021
Contributed by Lukas
Text us your questions and thoughts!' Our lives are all about data.' MariekeHow can anthropology guide your customer success behaviours and ...
53 - How to Grow in Your Customer Success Role - Sindy Brücher-Sharma
10 Nov 2021
Contributed by Lukas
Text us your questions and thoughts!This episode is a mini-masterclass on growing in the Customer Success role - from a manager's perspective. S...
52 - How to Land Your Dream Customer Success Job - Kat Fisher
03 Nov 2021
Contributed by Lukas
Text us your questions and thoughts!Are you looking to land your dream Customer Success job? What to do, what to avoid and how to approach your job se...
51 - How to Productise Customer Success - Anu Dudhat
13 Oct 2021
Contributed by Lukas
Text us your questions and thoughts!In this episode, I talk to Anu Dudhat, Head of Customer Success and Product at Customer Success Box. Anu is also o...
50 - How to Manage Diverse Teams in Asia-Pacific Region - Prakhya NS Bhat
05 Oct 2021
Contributed by Lukas
Text us your questions and thoughts!In this episode, I'm talking to Prakhya NS Bhat, Head of Customer Success and Sales At Taskworld. As Prakhya ...
49 - How to Build a Customer Success Team in EMEA - Christine Hale
22 Sep 2021
Contributed by Lukas
Text us your questions and thoughts!Today on the show I talk to Christine Hale, Senior Manager of Customer Success at Intelex. Tina is sharing her exp...
48: How to Propel your Career - Kellie Capote, CCO at Gainsight
15 Sep 2021
Contributed by Lukas
Text us your questions and thoughts!Today I talk to Kellie Capote, Chief Customer Officer at Gainsight. Kellie is sharing her career journey - what le...
47 - How to Benefit from a Return on Relationship (ROR) - Allison Skidmore
01 Sep 2021
Contributed by Lukas
Text us your questions and thoughts!Today's episode is a real gem! I have the pleasure of talking to Allison Skidmore, Global Head of Customer Su...
46 - How to Find Your Niche in Customer Success - Elisabeth Courland
04 Aug 2021
Contributed by Lukas
Text us your questions and thoughts!Today I'm talking with Elisabeth Courlone, Digital Customer Success Manager, Top 100 CS Strategist, Mentor, ...
45 - How to Practice Emotional Intelligence - Ashna Patel
17 Jun 2021
Contributed by Lukas
Text us your questions and thoughts!Today I'm talking to Ashna Patel, Manager of Customer Success at Ascend Cloud. Ashna is such an amazing, pass...
44 - Leading Customer Success Teams as a Hockey Captain - Natalia Piaggio
10 Jun 2021
Contributed by Lukas
Text us your questions and thoughts!Today, it's my pleasure talking to Natalia Piaggio, Global Head of Customer Success at ICIS. She started her ...
43 - How to Advocate for your Team - Laura Lakhwara
26 May 2021
Contributed by Lukas
Text us your questions and thoughts!Today I'm talking to Laura Lakhwara, former head of Customer Success at Softbank Robotics. She's been na...
42 - The Role of Customer Success Communities - Violaine Yziquel
19 May 2021
Contributed by Lukas
Text us your questions and thoughts!Who doesn't know about Customer Success Network yet? Started in Europe, this is the ultimate global CS commun...
41 - How to Set Your Team Up for Success - Emily Garza
07 May 2021
Contributed by Lukas
Text us your questions and thoughts!In today's episode, I'm talking to Emily Garza - AVP of Customer Success at Fastly, and the Founder of V...
40 - Are Your Customers Getting Value? - Charlie Harvey
28 Apr 2021
Contributed by Lukas
Text us your questions and thoughts!Today I'm talking to Charlie Harvey, a Vice President of International Customer Success at Zappi. As well as ...
39 - Lessons from the C-Suite - Megan Bowen
21 Apr 2021
Contributed by Lukas
Text us your questions and thoughts!Today, it is a pleasure to share a conversation with Megan Bowen, the Chief Customer Officer at Refine Labs. While...
38 - Why Customer Onboarding Matters? - Donna Weber
07 Apr 2021
Contributed by Lukas
Text us your questions and thoughts!If you are listening to this podcast, there's a big chance you're a woman in the customer success profes...
37 - Thriving as a Women of Colour in Customer Success - Stacey McPherson
31 Mar 2021
Contributed by Lukas
Text us your questions and thoughts!In today's episode, I'm talking to Stacey McPherson. She is sharing her lived experience of being a woma...
36 - How to Become an Expert on Yourself - Ronni Gaun
24 Mar 2021
Contributed by Lukas
Text us your questions and thoughts!Today I'm talking to Ronni Gaun, one of the Top 100 Customer Success strategists in 2020 and a well-known inf...
35 - Career Lessons for Young Professionals - Karolina Adamus
17 Mar 2021
Contributed by Lukas
Text us your questions and thoughts!In today's episode, I'm talking to Karolina Adamus, Customer Success Enthusiast and an advocate for Humb...
34: How to Be a Boss of Your Career - Emilia D'Anzica
10 Mar 2021
Contributed by Lukas
Text us your questions and thoughts!Today I'm talking to Emilia D'Anzaca, The Founder and CEO of Growth Molecules and one of the global Top ...
33: How to Return to Work After a Career Break - Tanya Strauss
03 Mar 2021
Contributed by Lukas
Text us your questions and thoughts!This episode features Tanya Strauss, Director of Customer Success Strategy and Operations at ServiceNow. Prior to ...
32: How to Sell as a Customer Success Manager - Kristen Hayer
24 Feb 2021
Contributed by Lukas
Text us your questions and thoughts!In this episode, I am talking to Kristen Hayer, the Founder and CEO of The Success League, a boutique consultancy ...
31 - Artificial Intelligence in Customer Success - Rupal Nishar
17 Feb 2021
Contributed by Lukas
Text us your questions and thoughts!In today's episode, I'm talking to Rupal Nishar - a Customer Success Leader at Conga, a Real Estate Entr...
30 - Digital Customer Success - Anika Zubair
10 Feb 2021
Contributed by Lukas
Text us your questions and thoughts!Today I'm talking to Anika Zubair, VP of Customer Success at inSided. Anika has been in customer success for ...
29 - Customer Success Network - Kate Forgione
04 Feb 2021
Contributed by Lukas
Text us your questions and thoughts!Today I'm talking to Kate Forgione, the founder and CEO of Customer Success Network - a global community for ...
28 - How to Successfully Work with the Product Team - Katrina Coakley
27 Jan 2021
Contributed by Lukas
Text us your questions and thoughts!In this episode, I am talking to Katrina Coakley, Director of Customer Success at TalentReef. Katrina has extensi...
27 - How To Succeed In a Male-Dominated Environment - Effie Mansdorf
20 Jan 2021
Contributed by Lukas
Text us your questions and thoughts!In this episode, I am talking to Effie Mansdorf, Global Head of Customer Success at Illusive Networks. As a CS le...
26 - How To Lead in Harmony With Your Purpose - Sydney Strader
13 Jan 2021
Contributed by Lukas
Text us your questions and thoughts!In this episode, I am talking to Sydney Strader, Head of Customer Success at Catalyst. Sydney is sharing her uniqu...
25: How To Develop Client Relationship Measurement - Sarah Doughty
06 Jan 2021
Contributed by Lukas
Text us your questions and thoughts!In this episode, I'm talking to Sarah Doughty, Customer Success Champion and Founder of Crescendo Labs. Sarah...
24 - How to Narrow the Gender Pay Gap During Hiring Process - Kristi Faltorusso
23 Dec 2020
Contributed by Lukas
Text us your questions and thoughts!Today I'm talking to one and only - Kristi Faltorusso. She has been an absolute star in 2020. Kristi is a Vic...
23 - 2020 for Working Parents: A Journey from Pregnancy to WFH with kids - Angela Guedes
21 Dec 2020
Contributed by Lukas
Text us your questions and thoughts!Today's episode shows just what 2020 looked like for some families. I am talking to Angela Guedes - Head of C...
22 - How To Grow Professionally Through Initiatives - Bhavika Kochhar
16 Dec 2020
Contributed by Lukas
Text us your questions and thoughts!Today I am talking to Bhavika Kochar - Customer Success innovator at InCustomerSuccess, a community builder for Pr...
21 - The Power of Teaching and Mentoring - Lisiane Ndong
11 Dec 2020
Contributed by Lukas
Text us your questions and thoughts!In this episode, I am talking to Lisiane Ndong, Customer Success Manager at Searchmetrics and a Digital Marketing ...
20 - How To Be More Visible While Working Remotely - Jo Massie
09 Dec 2020
Contributed by Lukas
Text us your questions and thoughts!In this episode, I'm talking to Jo Massie, VP of Customer Success at Slido. She's leading support, succe...
19 - How to Be a Customer Success Manager Your Clients will Adore - Katie Sloop
03 Dec 2020
Contributed by Lukas
Text us your questions and thoughts!In this episode, I am talking to Katie Sloop, a Senior Customer Success Manager at Intelex. Katie has a career jo...
18 - How To Build Your Online Brand on LinkedIn - Diana De Jesus
20 Nov 2020
Contributed by Lukas
Text us your questions and thoughts!I am talking to Diana de Jesus, Customer Success Leader and one of the 100 CS Strategists in 2020. Diana is also a...
17 - How To Lead with Authenticity and Kindness - Kay Mukherjee
11 Nov 2020
Contributed by Lukas
Text us your questions and thoughts!In this episode, I’m talking to Kay Mukherjee, Area VP of Customer Success and Renewals at Splunk.Kay is sharing...
16 - From Google to Customer Success Heros - Claire O'Regan
05 Nov 2020
Contributed by Lukas
Text us your questions and thoughts!In this episode, I am talking to Claire O'Regan, Director of Customer Success at Juro and a nominee for a Wom...
15 - How to Succeed and Thrive as an Expat - Elodie O'Rouke
28 Oct 2020
Contributed by Lukas
Text us your questions and thoughts!In this episode, I am talking to Elodie O'Rouke, Head of B2B Customer Success at The Financial Times. Elodie...
14 - A Journey From Science to Customer Success - Daphne Lopes
15 Oct 2020
Contributed by Lukas
Text us your questions and thoughts!In today's episode, I am talking to Daphne Lopes, the Manager of Customer Success at Hubspot. Daphne is such...
13 - How to Practice Empathy - Samma Hafeez
07 Oct 2020
Contributed by Lukas
Text us your questions and thoughts!In this conversation with Samma Hafeez, Senior Director at Insight Partners, we're tackling the topic of empa...
12 - How to Create a Purposeful Personal Brand - Cybele Safadi
30 Sep 2020
Contributed by Lukas
Text us your questions and thoughts!In today’s episode, I am talking to Cybele Safadi, Customer Experience Team Lead at Betterment. She is also a co...
11 - The Future of Customer Success - Jill Favro Sawatzky
23 Sep 2020
Contributed by Lukas
Text us your questions and thoughts!This is a conversation with Jill Favro Sawatzky - Vice President of Customer Success & Advocacy at Commvault. ...
10 - How to Lead Multi-Cultural Teams - Minna Vaisanen
16 Sep 2020
Contributed by Lukas
Text us your questions and thoughts!In today’s episode, I am talking to Minna Vaisanen, a customer success leader with experience in leading interna...
09 - How to Identify a Talent - Michal Harel
09 Sep 2020
Contributed by Lukas
Text us your questions and thoughts!Today, I’ve had the most enjoyable conversation with Michal Harel, Senior VP of CS @Horizn. Apart from being abs...
08 - Customer Success Happiness - Shanta Bodhan
27 Aug 2020
Contributed by Lukas
Text us your questions and thoughts!In today's episode, I am talking to Shanta Bodhan, Customer Success Manager at SupplyShift. In this episode,...
07 - Career Paths in Customer Success - Maranda Dziekonski
12 Aug 2020
Contributed by Lukas
Text us your questions and thoughts!Today I'm talking to a remarkable Customer Experience leader - Maranda Dziekonski – currently Leading Custo...
06 - How To Get Your First Customer Success Job - Irit Eizips
29 Jul 2020
Contributed by Lukas
Text us your questions and thoughts!Today, I have the privilege of talking to Irit Eizips, CEO of CSM Practice, a global customer success management c...
05 - Recruiting Customer Success Managers - Sue Walsh
15 Jul 2020
Contributed by Lukas
Text us your questions and thoughts!Today I am talking to Sue Walsh, a Customer Success and Sales talent specialist, with more than 20 years of experi...
04 - Diverse Backgrounds in Customer Success - Shirley Chapman
01 Jul 2020
Contributed by Lukas
Text us your questions and thoughts!In this episode, I am talking to Shirley Chapman – Senior Director of Customer Success at Pluralsight. She start...
03 - How to Progress In Your Customer Success Career - Georgia Harrison
17 Jun 2020
Contributed by Lukas
Text us your questions and thoughts!In this episode, I’m talking to Georgia Harrison – Director of Customer Success EMEA at Braze.Georgia started ...
02 - Diversity in Customer Success - Sue Nabeth Moore
03 Jun 2020
Contributed by Lukas
Text us your questions and thoughts!In the second episode, I'm talking to Sue Nabeth Moore – a remarkable lady whom I call a serial Customer Su...
01 - The Customer Success Pioneer - Kellie Lucas
20 May 2020
Contributed by Lukas
Text us your questions and thoughts!In the first guest episode of the Women in Customer Success Podcast, I am joined by Kellie Lucas - a coach, mentor...
Preview: Women In Customer Success Podcast with Marija Skobe-Pilley
30 Apr 2020
Contributed by Lukas
Text us your questions and thoughts!Introducing Women in Customer Success Podcast - the first women-only podcast for Customer Success professionals, w...