Work For Humans

A Bad Deal: What Higher Education Is Costing Our Society | Phillip Brown

06 Aug 2024

Contributed by Lukas

Hundreds of thousands of college graduates were promised that more learning meant more earning – but they’re now facing a harsh new reality. AI, o...

Nourishment for the Soul: The Sacred Power of Ritual in Work and Life | Tiu de Haan, Revisited

02 Aug 2024

Contributed by Lukas

We tend to use the word ritual to talk about everyday routines. For instance, we have our ritualistic cup of coffee in the morning. But rituals are mu...

Ashley Goodall: Life in the Blender, Surviving the Chaos of Modern Workplaces

30 Jul 2024

Contributed by Lukas

In the modern workplace, constant change is the norm. One week, teams are navigating a new project management system; the next, they need to adapt to ...

Seth Godin, Revisited: We Are in a Race to the Bottom. Wake Up, and Shake Off Your Indoctrination!

25 Jul 2024

Contributed by Lukas

Industrial capitalism has treated workers like marionettes breaking down work into discreet, disconnected, repeatable actions. It loves uniformity and...

B Lab Co-founder: We Are in a Culture War About the Purpose of Business | Bart Houlahan

23 Jul 2024

Contributed by Lukas

The last two financial crises resulted in recessions, financial market instability, and high unemployment rates, but one group of companies proved res...

WorkShift: Creating a Movement for More Just and Equitable Labor Systems | Rebecca Sanderson

16 Jul 2024

Contributed by Lukas

Most of us have preconceived notions about work, workers and employment that are so fundamental to how we think that we don’t notice them.  The thi...

Unschooling: Redefining Learning for Humans One Conversation at a Time | Christine Renaud

09 Jul 2024

Contributed by Lukas

Christine Renaud always felt destined to be a teacher, but after training in education, she came to a disturbing realization – traditional schools w...

Beyond Marx: A Modern Vision for Economic Democracy, Labor Contracts, and Employee-Owned Cooperatives | David Ellerman

02 Jul 2024

Contributed by Lukas

Despite their revolutionary zeal, followers of Marx have failed to create real economic democracies, frequently ending up with one-party systems that ...

Confronting Techno-Optimism: Why Technology Struggles to Create Meaningful Social Change | Kentaro Toyama

25 Jun 2024

Contributed by Lukas

Kentaro Toyama spent a decade designing technologies to fight global poverty and improve education and health. As co-founder of Microsoft Research Ind...

Exploring the Paradoxes of Life and Work With CD Baby Founder Derek Sivers

18 Jun 2024

Contributed by Lukas

Work for Humans wants to understand what people want from work – but every perspective is different. One person’s dream job is another person’s ...

Paul Zak: What Measuring 50,000 Brains Taught Me About Building Highly Engaged Workplaces

11 Jun 2024

Contributed by Lukas

Paul Zak has been on a quest for two decades to understand the neuroscience of human connection, human happiness, and effective teamwork. From the Pen...

Matt Higgins, Revisited: Burn the Boats, How Plan B Holds You and Your Company Back From Achieving Your Potential

04 Jun 2024

Contributed by Lukas

Matt Higgins was a struggling teen, working at McDonald’s for $3.75/hr to put food on the table for his ailing mother. When he saw the pay increase ...

Design Lessons From IDEOU: Using Human-Centered Systems Thinking to Solve Complex Problems | Deirdre Cerminaro

28 May 2024

Contributed by Lukas

Work for Humans host Dart Lindsley experienced a distressing moment in the hospital when his father was left in a wheelchair facing a wall while await...

The Transformation Economy: Transforming Customer Lives Is the Final Tier of Economic Value | Joe Pine

21 May 2024

Contributed by Lukas

Joe Pine has a knack for seeing workplace trends ahead of others. As a co-founder of Strategic Horizons LLP, he has helped organizations innovatively ...

Shaping Work Futures: Using the Present to Create a More Promising Future of Work | Reanna Browne

14 May 2024

Contributed by Lukas

Many people offer predictions about the future of work, but only a handful are trained futurists who know how to influence that future effectively. Re...

HR and Tech: Revolutionizing Employee Experience Through HR-Tech Synergy | Marlene de Koning

07 May 2024

Contributed by Lukas

Artificial intelligence technologies are transforming our world, with innovations like LLMs and VR becoming part of everyday life and the workplace. M...

Biology, Buddhism and AI: Placing Mindfulness Principles at the Heart of Innovation | Bill Duane

30 Apr 2024

Contributed by Lukas

Bill Duane has been navigating complex situations since he was a child, but facing his father’s death as an adult created an experience that he didn...

SafetyWing: Creating a Global Social Safety Net to Equalize Opportunity and Freedom | Adrian Salazar

23 Apr 2024

Contributed by Lukas

Losing your job in the U.S. means more than losing your income. It often means losing access to crucial medications and healthcare. Adrian Salazar, th...

Longpath: An Antidote to the Short-Termism Plaguing Our Companies and Culture | Ari Wallach

16 Apr 2024

Contributed by Lukas

For hundreds of years, Western culture has emphasized individualism, mirrored by many companies’ focus on quarterly profits. After seeing the limita...

The Modern CPO: How I Revolutionized Employee Experience Across 60 Countries and 6000 Employees | Elena Aylott

09 Apr 2024

Contributed by Lukas

When Elena Aylott was asked to lead Global Communications and Employee Experience at Oriflame Cosmetics, she was disillusioned with the traditional, a...

Unpacking Collective Trauma: What Is It, and How Does It Show up in Our Organizations? | Thomas Huebl

02 Apr 2024

Contributed by Lukas

Thomas Huebl has firsthand experience with the deep-rooted nature of collective trauma. From engaging with Israeli descendants of Holocaust survivors ...

The State of Work: Are People Happier at Work Than We’ve Been Led to Believe? | Juliana Horowitz

26 Mar 2024

Contributed by Lukas

In a world where headlines often drown out research and analysis, the Pew Research Center stands out through its comprehensive studies and analyses. F...

Psychological Design: How Environments Predict Our Psychology, Behavior, and Ability to Thrive | Jan Golembiewski

19 Mar 2024

Contributed by Lukas

Every building comes with a set of expectations. Students are quiet in a library, but loud on a playground. Adults are focused in their deckchairs yet...

Kickstarter Co-Founder: Financial Maximization Is Destroying Our Humanity | Yancey Strickler

12 Mar 2024

Contributed by Lukas

In a world where company worth is often measured by profits alone, Yancey Strickler sought to create a company where values mattered more than just mo...

Think Different: How Design Led Companies Outperform Competitors, Create Movements, and Change the World | Ekaterina Solomeina

05 Mar 2024

Contributed by Lukas

There is a clear divide at work between traditional finance-led companies and innovative, design-focused firms. Creative leaders face unique challenge...

Talentism: A Management System to Unlock Human Potential | Jeff Hunter

27 Feb 2024

Contributed by Lukas

Today we're joined by Jeff Hunter. Jeff is an award-winning entrepreneur and the Founder of Talentism – a philosophy and organization designed ...

Designing for Emergence: How Complex Systems Emerge From Simple Rules | Sharon Wohl

20 Feb 2024

Contributed by Lukas

Work and urban design are continuously evolving, but there’s something to be learned from one of the oldest multi-sided businesses in history – th...

Fix the Environment, Not the People: Collecting Actionable Data to Mitigate Work Friction | Christophe Martel

13 Feb 2024

Contributed by Lukas

According to Gartner Research, work friction costs employees 1.9 extra hours of work per day on routine tasks. For a company with 10,000 employees, th...

Beyond Workism: Rekindling Joy in a Work-Dominated World | Alice Katter

06 Feb 2024

Contributed by Lukas

When Alice Katter moved from Europe to the U.S., she was startled by the prevalent 9-to-5 culture dominating her colleagues' lives. Witnessing ma...

Talent Marketplaces: Sourcing the Talent You Need From the Team You Already Have | Heather Yurko

30 Jan 2024

Contributed by Lukas

It's been several years since the onset of our current pandemic labor market, yet large organizations still face challenges in recruiting and ret...

Intangibles: Unlocking the Science and Soul of Team Chemistry | Joan Ryan

23 Jan 2024

Contributed by Lukas

When Joan Ryan stepped into the locker room to conduct her first post-game interview as a sports journalist, she was all but kicked out by the players...

The Unraveling of a Wall Street Icon: Ray Dalio and Bridgewater Associates | Rob Copeland

16 Jan 2024

Contributed by Lukas

Ray Dalio has long been hailed a hedge-fund titan, but investigative reporter Rob Copeland discovered there was more to the story than meets the eye. ...

Humantelligence: How to Use AI to Scale Culture, Deepen Connections, and Improve Collaboration | Juan Luis Betancourt

09 Jan 2024

Contributed by Lukas

Juan Luis Betancourt, a seasoned business executive and human capital management expert, understood the vital role of meaningful connections from earl...

Digital Nomadism for Families: Reinventing the Rules for Work, Education, and Community | Rehka Magon

02 Jan 2024

Contributed by Lukas

Rehka Magon excelled as a child because of the mindfulness tools, community service, and travel experiences she received from a young age. When she be...

The Connection Playbook: How to Build Trusting Relationships, and What to Do if Trust Is Lost | Andy Chaleff

26 Dec 2023

Contributed by Lukas

As a young child, Andy Chaleff had to become incredibly sensitive to the emotions of others in an attempt to evade the wrath of his disturbed and abus...

The Burnout Epidemic: The Rise of Chronic Stress and How We Can Fix It | Jennifer Moss

19 Dec 2023

Contributed by Lukas

Tackling workplace burnout requires more than surface-level perks like snack boxes or ping-pong tables. As Gen Z becomes a predominant workforce, the ...

Design for Social Change: Essential Design Strategies for Lasting Impact | Lesley-Ann Noel

12 Dec 2023

Contributed by Lukas

Within social justice, those most impacted by design often find themselves left out of the design process. After witnessing power struggles between th...

Running Remote: Companies That Don’t Adopt Remote Work Will Be Left Behind!! | Liam Martin

05 Dec 2023

Contributed by Lukas

The number of remote workers more than tripled between 2019 and 2021. While remote work is not at its pandemic peak, it is here to stay. Liam Martin h...

The Norms of Ancient Slavery: A Roman’s Guide to Managing a Slave Workforce | Jerry Toner

28 Nov 2023

Contributed by Lukas

In the shadows of ancient Rome, a constant battle brewed between power and humanity. While slave management may sound like a thing of the past, more t...

Work For Humans: Employees Are Customers, Work is A Product | Dart Lindsley on Space Construction Podcast

21 Nov 2023

Contributed by Lukas

In this replay episode from the podcast Space Construction, organizational architect and workspace strategist Alon Schwartz interviews Dart Lindsley t...

Conflict Without Casualties: How to Lead With Compassion, Build Connection, and Get Results | Nate Regier

14 Nov 2023

Contributed by Lukas

Whether it's disagreements with your partner or clashes within your team, one thing is clear – conflict is a part of life. Dr. Nate Regier unde...

Built for People: Using Product Management Principles to Design Work People Love | Jessica Zwaan

07 Nov 2023

Contributed by Lukas

The philosophy behind HR and our way of working predates most of the tools we use. While companies focus on sales and productivity, most neglect to me...

Experience Design: The Best Methodology for Creating More Meaningful Work | Abraham Burickson

31 Oct 2023

Contributed by Lukas

Many products are made by people but often don't consider human needs. The chair you're sitting on might not fit you well or suit your work ...

Harness Your Team’s Superpowers: Uncovering People’s Core Skillsets and Core Motivators | Ashley Stahl

24 Oct 2023

Contributed by Lukas

After dedicating her early professional life to a career in national defense, Ashley made a bold choice to try something different—career coaching. ...

Thinking Classrooms: How to Design Environments That Get People Thinking | Peter Liljedahl

17 Oct 2023

Contributed by Lukas

With decades of experience in education, Dr. Peter Liljedahl realized that classrooms and workspaces have long been failing to engage those within the...

The Impending AI Revolution: Recent Layoffs In Tech May Be The Tip of the Iceberg | Kevin Wheeler

10 Oct 2023

Contributed by Lukas

As employers constantly try to guess the next talent acquisition trend, Kevin Wheeler has studied talent management long enough to know that many answ...

Conditioned: How Your Brain Makes Decisions and What It Means for Work Design | Loretta Breuning

03 Oct 2023

Contributed by Lukas

Dr. Loretta Breuning's upbringing was marked by conflict, which shaped her into an adult who avoided confrontation. Much like many of us, she oft...

How To Change Minds: The Impact of Framing on Thoughts and Behaviors | Nathaniel Kendall-Taylor

26 Sep 2023

Contributed by Lukas

Scientists, philanthropies, governments, and NGOs alike often find themselves in possession of an important truth that could improve the world, but th...

Human Factors and Ergonomics: How to Design Work for Humans | Sara Pazell

19 Sep 2023

Contributed by Lukas

In every manmade job, place, and activity, design plays a pivotal role in shaping our experiences. Sadly, many designs miss the mark by neglecting the...

Tragic Design: The Impact of Bad Product Design and How to Fix It | Jonathan Shariat

12 Sep 2023

Contributed by Lukas

Thoughtfully designed products can promote efficacy, success, and joy – but that’s only one side of the coin. Bad design is everywhere, and poorly...

The Future of Recruiting: How Technology and AI Are Changing How Companies Hire Employees | Matt Alder

05 Sep 2023

Contributed by Lukas

From pre-COVID to the Great Resignation and beyond, many employers face difficulties adjusting their talent acquisition strategies to meet current tre...

The Making of Exceptional Leaders: How to Screen and Hire the Best Leaders for Your Organization | Laura Finfer

29 Aug 2023

Contributed by Lukas

As a leadership expert with over 25 years of experience, business consultant Dr. Laura Fifner knows what it takes to find and groom exceptional leader...

The Good Enough Job: Untangling Self-Worth and Identity From Work | Simone Stolzoff

22 Aug 2023

Contributed by Lukas

American culture has made finding a dream job one of life's ultimate goals. Personal identity and professional roles have merged into one, and th...

Kim Scott: Radical Candor and Radical Respect, How to Say What You Mean Without Being a Jerk

15 Aug 2023

Contributed by Lukas

Having coached CEOs at companies like Dropbox, Qualtrics, and Twitter, Kim Scott knows a thing or two about modern leaders. Her expertise sheds light ...

Nourishment for the Soul: The Sacred Power of Ritual in Work and Life | Tiu de Haan

08 Aug 2023

Contributed by Lukas

We tend to use the word ritual to talk about everyday routines. For instance, we have our ritualistic cup of coffee in the morning. But rituals are mu...

The Art of Transformation: Experience Design for Transformative Experiences | Claus Raasted and Paul Bulencea

01 Aug 2023

Contributed by Lukas

Claus Raasted and Paul Bulencea are dedicated to the art of transformation. Their immersive 5-day event, known as the College of Extraordinary Experie...

Rethinking Career Design: How Traditional Education Set Up a Generation to Fail, and How to Course Correct Today | Farouk Dey

25 Jul 2023

Contributed by Lukas

Higher education is supposed to help students develop skills, explore new possibilities, and design a brighter future. Instead, most students are forc...

Digital Nomadism: Thriving in the Age of Global Remote Work | Rowena Hennigan

18 Jul 2023

Contributed by Lukas

Rowena Hennigan was working from home in Ireland when her daughter began to develop chronic asthma. As things worsened, she was forced to make a drast...

Designing Your Life: How to Use Design Principles to Get What You Want in Work and Life | Bill Burnett

11 Jul 2023

Contributed by Lukas

From the kitchen table to self-driving cars, everything in our lives was designed by someone who wanted to solve a problem. If we can design everythin...

Beyond Self-Care: Tackling the 6 Chronic Stressors That Cause Workplace Burnout | Christina Maslach

04 Jul 2023

Contributed by Lukas

Dr. Christina Maslach is on a mission to redefine how we tackle burnout at work. For over 35 years, Dr. Maslach has researched the far reaching costs ...

Dehumanization Is a Feature of Gig Work, Not a Bug | Eric Anicich

27 Jun 2023

Contributed by Lukas

Eric Anicich was a USC professor with 18 consecutive journal article rejections on his desk. Not knowing where to turn to professionally, he decided t...

Matt Higgins: Burn the Boats, How Plan B Holds You and Your Company Back From Achieving Your Potential

20 Jun 2023

Contributed by Lukas

Matt Higgins was a struggling teen, working at McDonald’s for $3.75/hr to put food on the table for his ailing mother. When he saw the pay increase ...

Rooted in Violence: Wrestling With the Dark History of HR as We Work Towards a Brighter Future | Melissa Swift

13 Jun 2023

Contributed by Lukas

Over the last century, the world of work has changed extensively. We’ve experienced growth in the service sector, increased participation of women a...

Building a Customer Movement: A Pragmatic Guide to Customer Experience Management | Alain Thys

06 Jun 2023

Contributed by Lukas

Alain Thys is an experience architect who has positively impacted half a billion customers and over 350,000 employees worldwide. Working with top bran...

Seth Godin: We Are in a Race to the Bottom. Wake Up, and Shake Off Your Indoctrination!

30 May 2023

Contributed by Lukas

Industrial capitalism has treated workers like marionettes breaking down work into discreet, disconnected, repeatable actions. It loves uniformity and...

The Secrets to Happiness at Work: Purpose and Fulfillment at Work and Beyond | Tracy Brower

23 May 2023

Contributed by Lukas

Is joy too much to ask of work? Viral trends like the Great Resignation and Quiet Quitting have made it seem like work and life are at odds. Having st...

Jobs to Be Done Theory: How To Build Customer Needs Into Every Part Of Your Business | Jim Kalbach

16 May 2023

Contributed by Lukas

Jim Kalbach wrote the book on the jobs to be done research methodology (JTBD). Jim argues persuasively, that JTBD is way more than a tool for understa...

Why We Buy: The Science of Consumer Behavior Explained | Paco Underhill

09 May 2023

Contributed by Lukas

From the layout of the supermarket to the colors and packaging of products, companies are constantly shaping and adapting to a mix of human nature and...

The Platform Business Model: Creating Ecosystems for Value Exchange | Alex Komoroske

02 May 2023

Contributed by Lukas

Platform businesses like Uber, Etsy, and Airbnb bring together customers who have complementary needs to a place where they can exchange value with on...

Escaping the Echo Chamber: Local Voices Share What Work is Really Like Around The World | Gregory Warner

25 Apr 2023

Contributed by Lukas

As an international correspondent for NPR, Gregory Warner has lived and worked in some of the highest conflict areas in recent memory. He has climbed ...

Beyond HR: Human Development in the Era of Shareholder Capitalism | Bob Aubrey

18 Apr 2023

Contributed by Lukas

Dr. Bob Aubrey is a pioneer of human development in Asia, striving to increase opportunities at work and improve the employee experience across border...

Willful Blindness: Confronting The Challenge of Business Ethics | Margaret Heffernan

11 Apr 2023

Contributed by Lukas

Businesses have long fragmented work and home life, searching for employees that fit the mold instead of molding work around their employees. As a glo...

Love Your Customers: How Customer Loyalty Trumps Profit Accounting as a Measurement of Longterm Business Health | Fred Reichheld Revisted

07 Apr 2023

Contributed by Lukas

Today we are featuring Fred Reichheld. Named by The Economist as the "high priest" of loyalty, Fred is the creator of the Net Promoter Score...

Marshall Goldsmith: What I’ve Learned From 40 Years of Coaching the World’s Most Successful Business Executives

04 Apr 2023

Contributed by Lukas

Marshall Goldsmith has coached over 150 millionaires, successful entrepreneurs, and C-suite executives including the CEO of Pfizer, the former Preside...

Creating Organizational Change with Trauma-Informed Management | Shalini Verma Revisited

31 Mar 2023

Contributed by Lukas

Inspiring individual or organizational change is one of the hardest things for any leader or manager to accomplish.According to Shalini Verma, a high-...

Bureaucracy Is Killing Our Organizations | Gary Hamel Revisited

30 Mar 2023

Contributed by Lukas

Bureaucracy used to make sense. A lot of sense. Information was recorded on paper, it was difficult and expensive to move, and the best way for an org...

Mass Customization: The Progression of Economic Value and the Mass-Customization of Work Experiences | Joe Pine

28 Mar 2023

Contributed by Lukas

Joe Pine was the first to identify many of the trends that have animated business for the last two decades, including the trend away from simple mass ...

Humanity-Centric Work Design: Balancing Humanity and Business Performance | Bree Groff

21 Mar 2023

Contributed by Lukas

Bree Groff is fighting for a future in which humanity and business performance are valued equally. As social problems like inequality, resource manage...

Searching for Meaning: Purpose and Meaning in the Workplace and Life | Michael Steger

14 Mar 2023

Contributed by Lukas

How do we measure meaning? Everyone talks about meaningful work, but what does that mean, and how do we know if we have it? Michael Steger has spent a...

The Anatomy of Genres: How Story Forms Explain the Way the World Works | John Truby

07 Mar 2023

Contributed by Lukas

From an early age, John Truby knew that stories are not just something that happens on a page. Story is all around us. It structures how we interpret ...

Alive at Work: The Neuroscience of Helping Your People Love What They Do | Daniel M. Cable

28 Feb 2023

Contributed by Lukas

Dan Cable found himself in a situation that millions of people experience every day. He was doing his job, meeting company standards, and getting comp...

The 5 Languages of Appreciation: How Employee Appreciation Increases Retention and Workplace Satisfaction | Paul White

21 Feb 2023

Contributed by Lukas

If you’ve heard of the five love languages, you know that different people express and receive love differently. For years, we’ve implemented this...

Immersive Experience Design: How to Use Story to Design Work Experiences | Stacy Barton

14 Feb 2023

Contributed by Lukas

From street theater performances to multimillion-dollar immersive experiences, Stacy Barton knows how to engage an audience. Through her work as a mas...

Designing Your Legacy: How to Get Unstuck and Live Your Legacy Forward at Work | Jeff Saperstein

07 Feb 2023

Contributed by Lukas

Jeff Saperstein watched his father spend his life in a job that used only a tiny portion of his true capabilities. By day, Jeff's father worked a...

The Core Value Equation: How to Design an Unbeatable Company Culture | Darius Mirshahzadeh

31 Jan 2023

Contributed by Lukas

In just three years, Darius Mirshahzadeh went from being a one-man show to having the 40th fastest-growing private company in the U.S. He was a 28-yea...

The Unorthodox Manager: How to Eliminate Turnover and Run Successful Teams | Dan Clein

24 Jan 2023

Contributed by Lukas

Dan Clein has fought corruption in communist Romania and dismantled mines in the Israel Defense Forces, but his latest mission is a covert one – to ...

Jobs for Humanity: The Untold Story of Refugees, Returning Citizens, and Other Underrepresented Talent in the Job Market | Roy Baladi and Eugène van den Hemel

17 Jan 2023

Contributed by Lukas

In 2020, Roy Baladi was moments away from the Port of Beirut when it exploded, nearly costing him his life. Meanwhile, 2,500 miles away in the Netherl...

Thriving on Overload: How to Stay Focused in a World of Exponential Information | Ross Dawson

10 Jan 2023

Contributed by Lukas

Ross Dawson’s mission in life is to advance human evolution – but he's facing a dilemma. How can humans evolve in the Information Age when so...

Storytelling for Leaders: How Stories Make Work Meaningful | Alice Fairfax

03 Jan 2023

Contributed by Lukas

Alice Fairfax was overjoyed when she landed the acting job at Disney World. There was just one problem. She needed to keep the attention of crowds and...

Motivational Work Design: How to Design Workplaces Employees Never Want to Leave | Thomas Bertels

27 Dec 2022

Contributed by Lukas

Thomas Bertels spent the last two decades as a Business Architect  helping struggling businesses solve structural problems: employee disengagement, i...

How Thinking of Employees as Customers Increased Sales by 427% and Created a Culture of Belonging | Mark LeBusque

20 Dec 2022

Contributed by Lukas

After becoming painfully aware that he cared more about the numbers than the well-being of his employees, Mark LeBusque began to question his manageme...

The Bubble Chart: A Practical Tool For Balancing The Needs of Your Company and the Needs of Employees | Shalini Verma and Dart Lindsley

13 Dec 2022

Contributed by Lukas

Too often business leaders are forced to choose between the needs of their company and the needs of their employees. It’s a lose/lose scenario leavi...

Seeing Like a State: How Tops-Down Management Styles Create Disaster in Complex Systems | William Hurst

06 Dec 2022

Contributed by Lukas

William Hurst is all too familiar with the disasters that have resulted from tops-down governance. William has documented firsthand the chaos that ens...

The Number One Skill Organizations Will Need to Survive in the New Economy | Steve Cadigan

29 Nov 2022

Contributed by Lukas

Steve Cadigan’s boss at Electronic Arts was not happy when he resigned after one year to pursue what he saw as the opportunity of a lifetime – the...

Future-Proof Your Skillset: How to Navigate the Changing Landscape of Work | Jim Carrick-Birtwell

22 Nov 2022

Contributed by Lukas

Imagine that you have two applicants for the same job. One is an Ivy-league graduate who is book-smart and has average soft skills. The second went to...

Love Your Customers: How Customer Loyalty Trumps Profit Accounting as a Measurement of Longterm Business Health | Fred Reichheld

15 Nov 2022

Contributed by Lukas

Today we are featuring Fred Reichheld. Named by The Economist as the "high priest" of loyalty, Fred is the creator of the Net Promoter Score...

Physical Spaces and the Experience of Work: Reimagining the Future of Workspaces | Jeremy Neuner

08 Nov 2022

Contributed by Lukas

When we think about the experience of work, one thing to consider is the space work happens in. And for many of us, the space we work in has changed s...

Bias Is Hurting Your Bottom Line, Here's How We Fix It | Anu Gupta

01 Nov 2022

Contributed by Lukas

In this episode, we are joined by Anu Gupta, a sought-after expert in breaking bias, behavior change, and well-being.For the last 50 years or so, comp...

Service Science and the Impending AI Revolution | Jim Spohrer

25 Oct 2022

Contributed by Lukas

Picture two cafes that serve precisely the same coffee. The first cafe has friendly baristas, comfortable seating, free WIFI, and great music. In the ...

Neurodiversity, DEI, and the Challenge of Recruiting Diverse Talent | Tim Goldstein

18 Oct 2022

Contributed by Lukas

Today we are featuring Tim Goldstein. Tim is a Neurodiverse Communications Specialist, educator, and public speaker. He has a background in tech and h...