Unprofessionalism

269 - Designing Change: The Art of Service Design and Facilitation with Gerry Scullion

14 May 2024

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Fellow power-podcaster and community creator, founder of The Human-Centered Design Network, and teacher of the next generation of thinkers and doers, Gerry Scullion’s impressive list of founding projects is a true testament to his 21-year mastery of ‘service’.Episode 269 is an education into this world; Gerry introduces us to the principles, theories and practices of Service Design, where it intertwines with facilitation, and why design and facilitation are in fact, one and the same.We talk about ageism in design, bakery role-play, getting comfortable with uncertainty - and so much more!Find out about:The difference between Human Centric Design, Service Design and Design ThinkingWhy service design is a holistic experience that must look far beyond the screenWhat it means to hold the pen in a workshop and why distributing it to the group is crucial for democratisationWhy simultations like ‘investigative rehearsals’ help to explore the nuances and components of service businessWhy working with children is like training for a marathon in high altitudeGerry’s work in community building and facilitating supportive conversationsDon’t miss the next episode: subscribe to the show with your favourite podcast player.Links:Watch the video recording of this episode on YouTube.Connect to Gerry:LinkedInThis is HCD CoachingThis is HCD Training Share your thoughts about our conversation!Support the show✨✨✨You can now find the podcast on Substack, where your host Dr. Myriam Hadnes is building a club for you to find fellow listeners and peers: https://myriamhadnes.substack.com/

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13:00H | 21 DIC 2025 | Fin de Semana

01 Jan 1970

Fin de Semana

10:00H | 21 DIC 2025 | Fin de Semana

01 Jan 1970

Fin de Semana

12:00H | 20 DIC 2025 | Fin de Semana

01 Jan 1970

Fin de Semana

2ª PARTE | 06 ENE 2026 | EL PARTIDAZO DE COPE

01 Jan 1970

El Partidazo de COPE

3ª PARTE | 22 ENE 2026 | EL PARTIDAZO DE COPE

01 Jan 1970

El Partidazo de COPE

3ª PARTE | 04 MAR 2026 | EL PARTIDAZO DE COPE

01 Jan 1970

El Partidazo de COPE

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Unprofessionalism

269 - Designing Change: The Art of Service Design and Facilitation with Gerry Scullion

This episode hasn't been transcribed yet

Other recent transcribed episodes

13:00H | 21 DIC 2025 | Fin de Semana

10:00H | 21 DIC 2025 | Fin de Semana

12:00H | 20 DIC 2025 | Fin de Semana

2ª PARTE | 06 ENE 2026 | EL PARTIDAZO DE COPE

3ª PARTE | 22 ENE 2026 | EL PARTIDAZO DE COPE

3ª PARTE | 04 MAR 2026 | EL PARTIDAZO DE COPE

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