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一位平凡的郵差弗雷德，除了送信，還會細心了解、關心住戶；當住戶出遠門會協助藏起信件，避免小偷發現沒人在家、趁火打劫；發現其他快遞公司送錯家戶，還會主動送去對的地方。 如此主動積極、熱情且創造價值的行動與精神，作者馬克‧桑伯恩稱之為「弗雷德因子」。 - 主持人 | 孝瑜 與談人 | 唯賀餐飲集團總經理吳家德 與談書籍 | 弗雷德因子 書籍連結 | https://reurl.cc/gY990p -- Hosting provided by SoundOn
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