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电商新知

Vol.21 | 上帝视角做电商之客服成交策略全景解析

29 Jul 2025

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本期播客核心方法论:客户性格四维分类法(友善型 / 独断型 / 分析型 / 自我型)及应对口诀用户心理破解术(针对疑虑 / 从众 / 求廉等 11 大心理的黄金话术)异议处理四步法(倾听共情→澄清问题→解决方案→确认满意)

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