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你遇過這樣的情形嗎？跟部屬說沒幾句話，對方臉色就垮下來；屢次勸導，部屬怎麼講都講不聽。有時候並非是員工不願意改變，而是主管提供回饋的方式讓員工產生抗拒。本期【職場行不行】跟大家聊聊，主管該如何精進自己的回饋技巧，「不帶傷害」的指正部屬。 1.你以為你在給建議，員工卻認為你根本沒看見他的努力？你應該要根據事實給回饋，不要加個人臆測，用協助的角度，詢問員工是否遇到困難。 2.為什麼有些員工就是「耳朵硬」，你說的話他都聽不進去？其實，每位員工都有「使用說明書」，主管給回饋的方式要因人而異。 Powered by Firstory Hosting
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