以辦公室設備為主力事業的震旦行，2014 年成立雲端事業部震旦雲。林敬寶接手時，震旦雲每月虧損 300 萬，部門走了一半人，還被老闆當面問「要不要關掉」；如今，震旦雲連續 8 年營收成長，2025 年更一舉創下獲利成長 113% 新高，靠的是「3 人 4 薪做 5 人事」的管理制度、C2B 用戶導向產品設計和 AI 人資系統差異化定位，讓一個沒人看好的新事業，變成全集團的明星業務單位。 本集由《經理人月刊》資深主編陳書榕，專訪震旦集團雲端事業部資深總經理林敬寶。 1. 市場老大一轉型，立刻變成 nobody，如何重新與客戶建立信任、翻身成為紫牛？ 2. 明知道客戶可能隨時解約，為何還敢提供「明天退費保證」？ 3. 客戶的不滿，是我們的寶藏！轉為 C2B 思考，改進這些才是真正客戶想要的。 Powered by Firstory Hosting
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