人員流動率高、顧客回流率低、前線服務人員執行不到位？ 超過 7,000 位品牌主、老闆店長一致好評 陳慧如 Mandy 拆解海底撈、雲品飯店、吐司利亞等超過 20 個人氣品牌案例 用 EPS 創架系統幫品牌「打造顧客高回流率的服務體驗」 穩定服務品質，自然創造翻倍營收！ 現在購課享低於55折限時優惠>>https://pse.is/7mx6ad 本集由《經理人月刊》資深主編邵蓓宣，專訪果果管理顧問公司執行長陳慧如。 🎧重點搶先聽： 1. 顧客不回來是因為價格？其實是流程太煩，體驗沒記憶點！ 2. 4R 經營法：Relationship（關係）→ Retention（穩定性）→ Referral（推薦）→ Recovery（修復）。 3. 笑容、效率、話術都訓練過了，為什麼顧客還是沒感覺？你忽略了哪個「S」？ Powered by Firstory Hosting
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