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#マーケティング #顧客体験 #顧客理解 今回は、コールセンターに寄せられるお客さんの声 (顧客情報) をマーケティングに活用するコラボス社の ｢UZ (ウズ) ｣ をご紹介します。 そして、UZ をさらにこう使えば、｢マーケティングで重要な顧客理解がここまでできるのでは｣ という活用への提案を出していきます。
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