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英语口语精华

【语音小课堂:与国外客户打电话,掌握这些英语就足够!】

09 Jun 2017

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我是口语精华君,10年ESL教学经验,欢迎上山跟我闭门修炼英语。参加免费试听赠送全套《哈利波特》中英全集1-7册+原版音频MP3+热播美剧包,还有1000G英语学习材料大礼包免费拿。有兴趣学习可以我的Wechat: oralenglish接到客户的电话听到:「Hello……」之后,心里该不在想:「惨了!又要用英文了!」不用担心,别急着敷衍了事、等不及挂电话今天不仅教大家如何在电话中与客户轻松对话还帮你整理了许多万用词组和句型哦!首先,接起电话时,你必须清楚地分辨这通电话是「正式」还是「非正式」,因为这会关系到使用的「用词」、「语调」甚至是「礼貌程度」,一切都必须拿捏地恰到好处。正式进入到 【商用电话英文 致胜三部曲】的单元!首部曲:正式电话英文 step by step问候、表明身份来电一方一开始打招呼,可以用最基本的问候语:Hello./Good Morning./Good Afternoon.哈囉 / 早安 / 午安表明你的身份:This is (name)  speaking.这里是 _____。说明想要找的接听对象:Could I speak to (name) please? / I would like to speak to (name). /  I’m trying to contact (name).可以请帮我转接给(某人)吗?/ 我要找 (某人)。/ 我要连络的人是(某人)。在商业电访中,有很多时候来电的一方是代表公司出面洽谈,所以在「表明身分之后」,常常会加一句「说明来历」的自介话语:I am calling from (company or institution). / I’m calling on behalf of (company or institution).这通电话是来自(某公司或机构)。接电话一方表明身分:Hello, this is (name) speaking. / (Name) speaking, how may I help you?您好,这里是 _____。/ ____,需要什么帮忙吗?假如打电话到一间公司或是公司客服部门的时候,电话人员通常会在来电者讲话之前先自我介绍,一般都会这么说:Hello, (company or institution) , how may I help you?您好,(公司名或机构),我可以帮您什么忙吗?要求更多讯息、信息时假如来电一方没有报名字,可以用以下句子询问:May I ask who’s calling, please? / Can I ask who I’m speaking to, please? / Excuse me, where is this call coming from?请问这通电话是来自____?来电一方提出来电需求要求找特定人士:Could I speak to someone who (specific function, ex:manages customer service, or is incharge of product development)?我想找(某个特定部门,例如:客服部门,或是产品控管部门)表明特定要求:I would like to make a reservation, please. / I would like to make an appointment with (name, ex: Dr.Melson).您好,我想要预约。请对方帮忙转接:Could you put me through to extension number (numbers) , please?你能替我转接电话到这里吗?这个部分没有固定的形式,端看电话内容是什么。基本上只要掌握住「清楚表达目的」与「注意礼貌」这两个看似简单但极为重要的要点就可以囉。稍待或转接电话请对方稍待:Could you hold on a moment, please? / Just a moment, please.请稍待一下。帮对方转接电话:I’ll just put you through, please wait. / I’ll transfer you now, please wait for a moment.我将为您转接,请稍等。无法满足来电者需求时的回答有时候我们可能无法立即处理来电者的需求,可能是他要找的人刚好不在,或是电话满线无法转接,这种情况太多见了,而以下就帮你列举几种最常见的情况:I’m afraid (name)’s busy at the moment, can I take a message? / I’m sorry, (name)’s on business today.____恐怕现在不方便接电话,我能留个讯息吗?I’m sorry, but you may have dialled the wrong number.不好意思,您打错电话了。I’m afraid the line is busy at the moment, would like to call back later?目前这支电话忙线中,您可以等会儿再回播吗?通话中遇到沟通问题有时候因为环境吵杂或是通讯质量不佳,通话中可能会有听不清楚的情形,你可以用以下应对方式来处理:I’m afraid I can’t hear you very well. / Would you mind speaking up a bit, please? / Could you repeat that, please?我听不大清楚 / 不好意思可以请你讲大声一点吗?/ 你能重复一次刚刚说的话吗?I’m afraid the line is quite bad, would you mind repeating your sentence?收讯似乎不太好,你能再重复一次句子吗?来电者留资料或讯息接电话者询问来电者是否留讯息:Would you like to leave a message? / Can I take your name and number, please?你想要留个言吗?/ 请问我可以记下你的名字和电话号码吗?留讯息时遇到需要问清楚的信息,可以直接表达:Could you spell that for me please? / Would you like (name) to call you back?不好意思请问可以请你拼出那个字吗?/ 你希望___等等回播吗?有时候来电者会主动要求留讯息:Can I leave a message please? / Could you please ask (name) to call me back?我可以留个讯息吗?/ 可以请___晚点回播吗?电话中说再见讲完电话后,别忘了要先说再见再挂电话,在电话里的再见有以下三种讲法:Thank you for calling. / Have a good day. / Goodbye.感谢您的来电。/ 祝您有愉快的一天。/ 再见。 二部曲:常用词组 *补充*在口语中,请人「稍待一会」也可以说 hang on,意思等同于 hold on。虽然 hang on 与 hang up 长得有点像,但是他们可是天差地远哦,前者是「稍待」,而后者是「挂电话」的意思,可别搞错了哦! 三部曲:电话中也能展现迷人魅力【重点整理】1. 表明清楚自己的身分 (同时注意说话的语调)2. 注意音量、发音,让对方听请楚自己在说什么3. 用对方熟悉的语言(依照说话对象不同,用的字词也会不同)4. 仔细聆听对方的说话内容 (记得给对方一些回应,并注意不要插嘴)5. 利用例子帮助对方了解谈话内容6. 随身带着纸、笔。  督学服务     抱团死磕跟读练习     发音纠正错过直播     回看录播作业打分     随时提问 参加免费试听赠送全套《哈利波特》中英全集1-7册+原版音频MP3和10季美剧《老友记》+1000G英语学习大礼包等你拿!

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