Yen-Ning是谷歌云 (Google Cloud) 的用户体验研究员。在加入Google之前，Yen-Ning在英特尔 (Intel) 做了4年多的用户体验研究。 Yen-Ning在Intel工作时，曾经用过民族志的研究方法去发现会影响智能家居领域的科技创新的线索。可能外人会疑惑，Intel不是做芯片的吗，为什么会需要用户研究呢？用户研究是如何从人类的洞见去影响未来科技创新呢？Yen-Ning在这期节目中慷慨地分享了她在美国家庭入户的实例，来展示如何可以用情境访谈的研究方法给人工智能科技创新带来灵感。 开始：谷歌云，在B端产品线做用研的挑战 - 05:00 Yen-Ning与EPIC结缘 - 07:00 Intel公司和民族志的渊源 - 12:00 情境访谈为智能家居科技创新注入灵感 - 24:00 关于智能灯泡的讨论: “I can’t turn on the goddamn light!”
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