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Aaron Lee

๐Ÿ‘ค Speaker
229 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

And then there's a bunch of like earn outs so that they could retain the talents and the team.

SaaS Interviews with CEOs, Startups, Founders
Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

And also one of the biggest reason why we got excited is they actually won us.

SaaS Interviews with CEOs, Startups, Founders
Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

to make it really big.

SaaS Interviews with CEOs, Startups, Founders
Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

Like if you look at Home Depot on the services segment side, now they're multi-billion dollar business.

SaaS Interviews with CEOs, Startups, Founders
Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

So they already have that significant like interest and incentive to make it really a big business.

SaaS Interviews with CEOs, Startups, Founders
Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

I actually stay, we got acquired in early 2012 and I stayed till 2015, like almost three years.

SaaS Interviews with CEOs, Startups, Founders
Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

And that was really the time it took to like take our idea and our model and our platform and expand it to nationwide.

SaaS Interviews with CEOs, Startups, Founders
Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

And that was when...

SaaS Interviews with CEOs, Startups, Founders
Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

I just tell you a little bit about the Home Depot terminology.

SaaS Interviews with CEOs, Startups, Founders
Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

They call this improvement professional, the pros.

SaaS Interviews with CEOs, Startups, Founders
Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

And they think about it as more like these are the pro community because what they need is a little bit different than the homeowners.

SaaS Interviews with CEOs, Startups, Founders
Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

So you need to build a platform to connect these two sides of the marketplace.

SaaS Interviews with CEOs, Startups, Founders
Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

And that was when I was seeing a lot of challenges from the pros that they just don't have the time and the money and the know-how on dealing with customers.

SaaS Interviews with CEOs, Startups, Founders
Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

If it's going so well, why'd you leave?

SaaS Interviews with CEOs, Startups, Founders
Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

It was part of the thing that you need to remember.

SaaS Interviews with CEOs, Startups, Founders
Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

So I work in Google from 2,000 people to 20,000 people.

SaaS Interviews with CEOs, Startups, Founders
Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

When I was at Home Depot, the size of the company was 400,000 people.

SaaS Interviews with CEOs, Startups, Founders
Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

It was just very, very big.

SaaS Interviews with CEOs, Startups, Founders
Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

It really comes with the distribution channels, the customer base.

SaaS Interviews with CEOs, Startups, Founders
Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

But at the same time, it takes a little bit longer to get the new ideas.