Abhii Parakh

It's based on, you know, patterns in existing data that can be used to create new and unleash creativity. Um, so Gen AI is actually pretty creative. Um, so, so that's the sort of Gen AI space. Agent tech is autonomous task execution.

It's based on, you know, patterns in existing data that can be used to create new and unleash creativity. Um, so Gen AI is actually pretty creative. Um, so, so that's the sort of Gen AI space. Agent tech is autonomous task execution.

It's based on, you know, patterns in existing data that can be used to create new and unleash creativity. Um, so Gen AI is actually pretty creative. Um, so, so that's the sort of Gen AI space. Agent tech is autonomous task execution.

To do so, you need context, you need memory, you need decision-making capabilities. So that's where agent tech comes in. It can autonomously deliver on outcomes for certain tasks. So this is not predetermined tasks and sequences, but it can actually decide what it needs to do. And it can talk to other agents who are specialized in tasks. And you can have all these virtual tasks

To do so, you need context, you need memory, you need decision-making capabilities. So that's where agent tech comes in. It can autonomously deliver on outcomes for certain tasks. So this is not predetermined tasks and sequences, but it can actually decide what it needs to do. And it can talk to other agents who are specialized in tasks. And you can have all these virtual tasks

To do so, you need context, you need memory, you need decision-making capabilities. So that's where agent tech comes in. It can autonomously deliver on outcomes for certain tasks. So this is not predetermined tasks and sequences, but it can actually decide what it needs to do. And it can talk to other agents who are specialized in tasks. And you can have all these virtual tasks

employees that are working behind the scenes to drive outcomes for you but I think it is important at least in this stage of the game that you don't give them too much autonomy and then there is a human in the loop who can still monitor

employees that are working behind the scenes to drive outcomes for you but I think it is important at least in this stage of the game that you don't give them too much autonomy and then there is a human in the loop who can still monitor

employees that are working behind the scenes to drive outcomes for you but I think it is important at least in this stage of the game that you don't give them too much autonomy and then there is a human in the loop who can still monitor

Yeah, you know, my ideal state for agentic AI is this thing I call the one conversation solution. So you don't have to go to different places. You don't have to call and meet an IVR. You know where to go. You can have one conversation about it and it's handled and it's done. And you can go back to the things that are most important to you.

Yeah, you know, my ideal state for agentic AI is this thing I call the one conversation solution. So you don't have to go to different places. You don't have to call and meet an IVR. You know where to go. You can have one conversation about it and it's handled and it's done. And you can go back to the things that are most important to you.

Yeah, you know, my ideal state for agentic AI is this thing I call the one conversation solution. So you don't have to go to different places. You don't have to call and meet an IVR. You know where to go. You can have one conversation about it and it's handled and it's done. And you can go back to the things that are most important to you.

So on the customer's experience perspective, I think that we've always been on the quest to make it as easy as possible and as enjoyable as possible. But we've had all these different channels that, you know, and when I say we, I just mean in general in the universe, not just Prudential. Different channels are owned by different people and run differently.

So on the customer's experience perspective, I think that we've always been on the quest to make it as easy as possible and as enjoyable as possible. But we've had all these different channels that, you know, and when I say we, I just mean in general in the universe, not just Prudential. Different channels are owned by different people and run differently.

So on the customer's experience perspective, I think that we've always been on the quest to make it as easy as possible and as enjoyable as possible. But we've had all these different channels that, you know, and when I say we, I just mean in general in the universe, not just Prudential. Different channels are owned by different people and run differently.

And so there's this sort of omni-channel dream that has always eluded even the best companies.

And so there's this sort of omni-channel dream that has always eluded even the best companies.

And so there's this sort of omni-channel dream that has always eluded even the best companies.

And I think with agentic AI, we have that opportunity where the service agents and the digital agents in whatever modality we choose, whether it's voice or text, but you can have one conversation and then the army of agents can coordinate, have the context on all the previous conversations with this customer, have that memory and also have the autonomy to be able to then deliver on the outcomes that they're after.

And I think with agentic AI, we have that opportunity where the service agents and the digital agents in whatever modality we choose, whether it's voice or text, but you can have one conversation and then the army of agents can coordinate, have the context on all the previous conversations with this customer, have that memory and also have the autonomy to be able to then deliver on the outcomes that they're after.