Adam Galinsky

And this was not something that she caused or not something that she had planned for, right? But she did so many different things in that moment in time that were really remarkable. The first thing she did was she stayed calm. She tried to figure out exactly what was going on. Her first officer, Darren Elliser was the one flying the plane.

And this was not something that she caused or not something that she had planned for, right? But she did so many different things in that moment in time that were really remarkable. The first thing she did was she stayed calm. She tried to figure out exactly what was going on. Her first officer, Darren Elliser was the one flying the plane.

So she told him, continue to fly the plane that he was in charge of moving the aircraft. Eventually they realized that she described it, the plane wanted to descend. So we let the plane do what it wanted to do. So she, she paid attention to what was happening in the moment and they started descending.

So she told him, continue to fly the plane that he was in charge of moving the aircraft. Eventually they realized that she described it, the plane wanted to descend. So we let the plane do what it wanted to do. So she, she paid attention to what was happening in the moment and they started descending.

So she told him, continue to fly the plane that he was in charge of moving the aircraft. Eventually they realized that she described it, the plane wanted to descend. So we let the plane do what it wanted to do. So she, she paid attention to what was happening in the moment and they started descending.

Now here's the second thing that she did that is really important and really powerful is she uttered 10 words to the passengers. Those 10 words were, we are not going down. We are going to Philly. Now, that might seem like a simple comment, but she recognized, right, as they're descending with a hole in the plane that the passengers might be freaking out. And they were.

Now here's the second thing that she did that is really important and really powerful is she uttered 10 words to the passengers. Those 10 words were, we are not going down. We are going to Philly. Now, that might seem like a simple comment, but she recognized, right, as they're descending with a hole in the plane that the passengers might be freaking out. And they were.

Now here's the second thing that she did that is really important and really powerful is she uttered 10 words to the passengers. Those 10 words were, we are not going down. We are going to Philly. Now, that might seem like a simple comment, but she recognized, right, as they're descending with a hole in the plane that the passengers might be freaking out. And they were.

They were sending messages, emails, telling their loved ones, I may never see you again. I love you so much. And the passengers afterwards talked about how transformative those 10 words were.

They were sending messages, emails, telling their loved ones, I may never see you again. I love you so much. And the passengers afterwards talked about how transformative those 10 words were.

They were sending messages, emails, telling their loved ones, I may never see you again. I love you so much. And the passengers afterwards talked about how transformative those 10 words were.

And it's really powerful because I describe in the book a number of other instances where there wasn't quite as much of a tragic situation, but planes precipitously dropped thousands of feet and flight attendants were injured and babies flew up in the air and were caught miraculously in more than one flight and the pilots never said a word.

And it's really powerful because I describe in the book a number of other instances where there wasn't quite as much of a tragic situation, but planes precipitously dropped thousands of feet and flight attendants were injured and babies flew up in the air and were caught miraculously in more than one flight and the pilots never said a word.

And it's really powerful because I describe in the book a number of other instances where there wasn't quite as much of a tragic situation, but planes precipitously dropped thousands of feet and flight attendants were injured and babies flew up in the air and were caught miraculously in more than one flight and the pilots never said a word.

So Tammy Jo Schultz knew that she needed to reassure her passengers. And then she landed the plane in Philadelphia. And then the other remarkable thing is is that she kept thinking about what was best for her passengers, right?

So Tammy Jo Schultz knew that she needed to reassure her passengers. And then she landed the plane in Philadelphia. And then the other remarkable thing is is that she kept thinking about what was best for her passengers, right?

So Tammy Jo Schultz knew that she needed to reassure her passengers. And then she landed the plane in Philadelphia. And then the other remarkable thing is is that she kept thinking about what was best for her passengers, right?

Not just telling them we're going to Philadelphia, but she parked the plane so that the fire trucks were on the side where the engine exploded in a place there was fire that needed to put out. put the wing flaps down a little bit. So then in case anyone panicked and went on the wing, they would have a little slide.

Not just telling them we're going to Philadelphia, but she parked the plane so that the fire trucks were on the side where the engine exploded in a place there was fire that needed to put out. put the wing flaps down a little bit. So then in case anyone panicked and went on the wing, they would have a little slide.

Not just telling them we're going to Philadelphia, but she parked the plane so that the fire trucks were on the side where the engine exploded in a place there was fire that needed to put out. put the wing flaps down a little bit. So then in case anyone panicked and went on the wing, they would have a little slide.