Adam Galinsky

And then she went row by row and looked every passenger in the eye and said, how are you doing? She checked in on them. And I think that was such a powerful thing that she did that was so important. And she said afterwards, I find it remarkable that more people have talked about what I did after the plane landed, which is talking to the passengers, each one, than the passengers

And then she went row by row and looked every passenger in the eye and said, how are you doing? She checked in on them. And I think that was such a powerful thing that she did that was so important. And she said afterwards, I find it remarkable that more people have talked about what I did after the plane landed, which is talking to the passengers, each one, than the passengers

And then she went row by row and looked every passenger in the eye and said, how are you doing? She checked in on them. And I think that was such a powerful thing that she did that was so important. And she said afterwards, I find it remarkable that more people have talked about what I did after the plane landed, which is talking to the passengers, each one, than the passengers

Remarkable feat that it took to actually land this crippled plane. And so you can just see that this was a crisis, but she turned it into something that was more routine. She was calm. Even the EMT actually made a joke to her when he was checking out. He said, how did you get through security? She's like, wait, what are you saying?

Remarkable feat that it took to actually land this crippled plane. And so you can just see that this was a crisis, but she turned it into something that was more routine. She was calm. Even the EMT actually made a joke to her when he was checking out. He said, how did you get through security? She's like, wait, what are you saying?

Remarkable feat that it took to actually land this crippled plane. And so you can just see that this was a crisis, but she turned it into something that was more routine. She was calm. Even the EMT actually made a joke to her when he was checking out. He said, how did you get through security? She's like, wait, what are you saying?

He said, how did your nerves of steel not set off all of the security alarms? And she was calm. And because she was calm and she was so good at her job, she could see the bigger picture. So she could see, let's go to Philadelphia. That was actually recommended by her. Colleague Darren Elliser, her co-pilot, she knew that she needed to speak to them. She knew exactly what she needed.

He said, how did your nerves of steel not set off all of the security alarms? And she was calm. And because she was calm and she was so good at her job, she could see the bigger picture. So she could see, let's go to Philadelphia. That was actually recommended by her. Colleague Darren Elliser, her co-pilot, she knew that she needed to speak to them. She knew exactly what she needed.

He said, how did your nerves of steel not set off all of the security alarms? And she was calm. And because she was calm and she was so good at her job, she could see the bigger picture. So she could see, let's go to Philadelphia. That was actually recommended by her. Colleague Darren Elliser, her co-pilot, she knew that she needed to speak to them. She knew exactly what she needed.

She let the plane descend. She knew exactly what she needed to do to land this plane. And then she made sure everyone was okay. Now, Francesco Schettino, he was also captain of a vessel. This was a cruise ship. And this was a situation where they were embarking on a seven-day trip through the Mediterranean, and he got too close to shore. Now, there's a lot of debate about why he did.

She let the plane descend. She knew exactly what she needed to do to land this plane. And then she made sure everyone was okay. Now, Francesco Schettino, he was also captain of a vessel. This was a cruise ship. And this was a situation where they were embarking on a seven-day trip through the Mediterranean, and he got too close to shore. Now, there's a lot of debate about why he did.

She let the plane descend. She knew exactly what she needed to do to land this plane. And then she made sure everyone was okay. Now, Francesco Schettino, he was also captain of a vessel. This was a cruise ship. And this was a situation where they were embarking on a seven-day trip through the Mediterranean, and he got too close to shore. Now, there's a lot of debate about why he did.

He said he wanted to salute mariners on shore. Other people said he was trying to impress his mistress, a Moldovan dancer who was on board. But this was a routine cruise ship that now became a crisis. When they went too close to shore, there was a massive hole, just like Tammy Jerry Schultz, a massive hole was put into his vessel. But he wasn't visionary. He was actually small-minded.

He said he wanted to salute mariners on shore. Other people said he was trying to impress his mistress, a Moldovan dancer who was on board. But this was a routine cruise ship that now became a crisis. When they went too close to shore, there was a massive hole, just like Tammy Jerry Schultz, a massive hole was put into his vessel. But he wasn't visionary. He was actually small-minded.

He said he wanted to salute mariners on shore. Other people said he was trying to impress his mistress, a Moldovan dancer who was on board. But this was a routine cruise ship that now became a crisis. When they went too close to shore, there was a massive hole, just like Tammy Jerry Schultz, a massive hole was put into his vessel. But he wasn't visionary. He was actually small-minded.

He spent the first hour trying to figure out how to protect his own reputation. He was only focused very small on this. It took him over an hour to contact the Coast Guard and then took him 20 minutes to come clean. He was trying to tell them that the blackout caused the accident rather than the accident causing the blackout.

He spent the first hour trying to figure out how to protect his own reputation. He was only focused very small on this. It took him over an hour to contact the Coast Guard and then took him 20 minutes to come clean. He was trying to tell them that the blackout caused the accident rather than the accident causing the blackout.

He spent the first hour trying to figure out how to protect his own reputation. He was only focused very small on this. It took him over an hour to contact the Coast Guard and then took him 20 minutes to come clean. He was trying to tell them that the blackout caused the accident rather than the accident causing the blackout.

And then when it was time to start getting the passengers to start doing this, he wasted 90 minutes, which led dozens and dozens of people to pass away. I think more than 100 people passed away on this trip, and it would have been very few if he had just acted immediately. But when the Coast Guard started communicating with him again, he wasn't on the ship.

And then when it was time to start getting the passengers to start doing this, he wasted 90 minutes, which led dozens and dozens of people to pass away. I think more than 100 people passed away on this trip, and it would have been very few if he had just acted immediately. But when the Coast Guard started communicating with him again, he wasn't on the ship.