Adam Galinsky
speaker
285 appearances
4 recordings
3 series
first heard Jan 2025
last heard Jan 2025
Adam Galinsky’s voice in public audio — every appearance, attributed to the second.
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Appearances
And so they were actually doing what looked like a very fast descent, but was actually a controlled descent. And at a certain point, I think she realized the panic of the passengers was how they might be interpreting that dissent. And I think maybe the most remarkable thing that she did that entire day is she went on the loudspeaker and announced to everyone 10 words.
People will talk about those 10 words as being the 10 most important words they heard in their life. And those 10 words were, we are not going down, we're going to Philadelphia. And so that 10 words let them know that there was a plan, that the going down was not chaos. You know, it was not a precipitous fall. It was an orchestrated descent.
And people have said, you know, those 10 words literally churned the plane from panic to possibility.
the plane is not doing what it's supposed to be doing. She turns the plane and it doesn't turn. And she's so beflummoxed by this, she actually says out loud, and you can hear it in the recorder, Heavenly Father. She's looking for guidance. And she finally decides to take a slightly risky move, I think with the rudder, and it turns at the last minute just in time.
Yeah, every step that she did was remarkable. She lands, she gets it so that the fire trucks are on the left side where the exploded engine was in case there's a fire. She also does something else which is really amazing. She recognizes some of these passengers might just try to get out of the plane as fast as they can.
And so she actually churned the flaps of the wings down to give people a little bit of a slide if they were going to try to do that. And so she was taking their perspective of a panic passenger and what they might try to do as soon as the plane lands.
Yeah, so this was not an uncommon thing for Tammy Jo, that when they had delays, she would often go back into the cabin, talk to the passengers. But this time, she went row by row, deliberately talking to each and every passenger, making sure they're OK. She came to a little girl. And this little girl was pretty freaked out.
And she said, you got to do something no one else has ever done before on any of my planes. And as her parents said, she made our daughter feel special. And what's so funny is Tammy Jo... talks about her voyage down the cabin.
And she says that she actually was shocked afterwards that more people, more reporters, more people talked about that walk down the aisle and meeting and greeting each of the passengers to make sure they're okay, then talked about how she landed this crippled flight.
And it shows how, in some ways, how starved we are for leaders who are compassionate and really connect to the people that they're leading.
Absolutely. I mean, and she was so incredible that when she was checked out by medical personnel afterwards, one of them asked her a question that totally confused her. He said, how did you get through security? And she's like, what are you talking about? He's like, how did you get through security with your nerves of steel? He says, I'm taking your vitals right now and you're completely calm.
Like, your blood pressure's fine, your arousal's fine, your heart rate is normal. Like, how is that possible? And we heard that in her voice, the calmness in her voice, which is what was needed at that moment in time.
Yeah, absolutely. So in general, our psychological states are contagious to other people. But that gets they become truly the word that you just use infectious when we're leaders. And, you know, I've coined a phrase I call the leader amplification effect. And the idea that when we're leaders, all of our words, gestures, interactions, even our silences, right, become amplified.
and that leads to intensified reactions. And so what we do as a leader really, really matters so much. And there's a coda to the story about Tammy Jo Schultz that really takes into account this idea of the behavior of leaders matter. They told her she could take as much time that she wanted off and she could come back whenever she wanted to. She was back flying a few weeks later.
She said she partially did it for herself to return to normalcy, but she also did it for other people to show that she had confidence and faith in Southwest Airlines. And that she had confidence in flight and to not let any conspiracies start to emerge, essentially what she said. So she understood that her actions were going to have an impact on other people. She was a leader on that plane.
But now because of her action, she was a leader more broadly in the world. And she really understood her role, which is exactly what Captain Schettino did not understand.
Yeah, and I think one of the reasons why these leaders are so remarkable is because they combine two elements that often don't go together in the powerful. One element is this sort of courageous, agentic, self-assured, self-efficacious person, but the other is a person that looks out for others. It really elevates them into the realm of an inspiring leader.
Sometimes wire mesh leaders can be very effective when they're trying to get people to, you know, coordinate the behavior or to go towards a particular course of action. But most of us need some terry cloth guidance, right? And you think about a pilot, right? A pilot is someone who has a task to do, which is to take passengers safely from point A to point B. But they're not just an aviator, right?
They're also a protector of those people. And they need to take into account their psychological states and what they need in order to be in a better place at any moment in time.
A key theme, I think, of inspiring leaders is that they reflect on their experiences and they think about the times when they did things well and they try to build off those. But they also think about the times when they didn't do things as well and they try to recover from those. I can tell you, just as one experience that I had is, I had a father who was prone to vicious bursts of rage.
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