Adam Galinsky

And so they were actually doing what looked like a very fast descent, but was actually a controlled descent. And at a certain point, I think she realized the panic of the passengers was how they might be interpreting that dissent. And I think maybe the most remarkable thing that she did that entire day is she went on the loudspeaker and announced to everyone 10 words.

And so they were actually doing what looked like a very fast descent, but was actually a controlled descent. And at a certain point, I think she realized the panic of the passengers was how they might be interpreting that dissent. And I think maybe the most remarkable thing that she did that entire day is she went on the loudspeaker and announced to everyone 10 words.

And so they were actually doing what looked like a very fast descent, but was actually a controlled descent. And at a certain point, I think she realized the panic of the passengers was how they might be interpreting that dissent. And I think maybe the most remarkable thing that she did that entire day is she went on the loudspeaker and announced to everyone 10 words.

People will talk about those 10 words as being the 10 most important words they heard in their life. And those 10 words were, we are not going down, we're going to Philadelphia. And so that 10 words let them know that there was a plan, that the going down was not chaos. You know, it was not a precipitous fall. It was an orchestrated descent.

People will talk about those 10 words as being the 10 most important words they heard in their life. And those 10 words were, we are not going down, we're going to Philadelphia. And so that 10 words let them know that there was a plan, that the going down was not chaos. You know, it was not a precipitous fall. It was an orchestrated descent.

People will talk about those 10 words as being the 10 most important words they heard in their life. And those 10 words were, we are not going down, we're going to Philadelphia. And so that 10 words let them know that there was a plan, that the going down was not chaos. You know, it was not a precipitous fall. It was an orchestrated descent.

And people have said, you know, those 10 words literally churned the plane from panic to possibility.

And people have said, you know, those 10 words literally churned the plane from panic to possibility.

And people have said, you know, those 10 words literally churned the plane from panic to possibility.

the plane is not doing what it's supposed to be doing. She turns the plane and it doesn't turn. And she's so beflummoxed by this, she actually says out loud, and you can hear it in the recorder, Heavenly Father. She's looking for guidance. And she finally decides to take a slightly risky move, I think with the rudder, and it turns at the last minute just in time.

the plane is not doing what it's supposed to be doing. She turns the plane and it doesn't turn. And she's so beflummoxed by this, she actually says out loud, and you can hear it in the recorder, Heavenly Father. She's looking for guidance. And she finally decides to take a slightly risky move, I think with the rudder, and it turns at the last minute just in time.

the plane is not doing what it's supposed to be doing. She turns the plane and it doesn't turn. And she's so beflummoxed by this, she actually says out loud, and you can hear it in the recorder, Heavenly Father. She's looking for guidance. And she finally decides to take a slightly risky move, I think with the rudder, and it turns at the last minute just in time.

Yeah, every step that she did was remarkable. She lands, she gets it so that the fire trucks are on the left side where the exploded engine was in case there's a fire. She also does something else which is really amazing. She recognizes some of these passengers might just try to get out of the plane as fast as they can.

Yeah, every step that she did was remarkable. She lands, she gets it so that the fire trucks are on the left side where the exploded engine was in case there's a fire. She also does something else which is really amazing. She recognizes some of these passengers might just try to get out of the plane as fast as they can.

Yeah, every step that she did was remarkable. She lands, she gets it so that the fire trucks are on the left side where the exploded engine was in case there's a fire. She also does something else which is really amazing. She recognizes some of these passengers might just try to get out of the plane as fast as they can.

And so she actually churned the flaps of the wings down to give people a little bit of a slide if they were going to try to do that. And so she was taking their perspective of a panic passenger and what they might try to do as soon as the plane lands.

And so she actually churned the flaps of the wings down to give people a little bit of a slide if they were going to try to do that. And so she was taking their perspective of a panic passenger and what they might try to do as soon as the plane lands.

And so she actually churned the flaps of the wings down to give people a little bit of a slide if they were going to try to do that. And so she was taking their perspective of a panic passenger and what they might try to do as soon as the plane lands.

Yeah, so this was not an uncommon thing for Tammy Jo, that when they had delays, she would often go back into the cabin, talk to the passengers. But this time, she went row by row, deliberately talking to each and every passenger, making sure they're OK. She came to a little girl. And this little girl was pretty freaked out.

Yeah, so this was not an uncommon thing for Tammy Jo, that when they had delays, she would often go back into the cabin, talk to the passengers. But this time, she went row by row, deliberately talking to each and every passenger, making sure they're OK. She came to a little girl. And this little girl was pretty freaked out.