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Adam Hildreth

๐Ÿ‘ค Speaker
110 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1224 CrispThinking passes $10m in ARR helping Enterprise Manage Social Media

I am indeed, yeah.

SaaS Interviews with CEOs, Startups, Founders
1224 CrispThinking passes $10m in ARR helping Enterprise Manage Social Media

So we're a sole B2B play, generally dealing with large enterprise global blue chip companies, helping them manage the risks of user generated content on social media.

SaaS Interviews with CEOs, Startups, Founders
1224 CrispThinking passes $10m in ARR helping Enterprise Manage Social Media

So everything from people posting offensive content on their Facebook pages, to social PR crisis, to threats to their executives and staff.

SaaS Interviews with CEOs, Startups, Founders
1224 CrispThinking passes $10m in ARR helping Enterprise Manage Social Media

So we've spent 12 years developing some very sophisticated AI that understands a brand's nuanced requirements around images, text, posts, video.

SaaS Interviews with CEOs, Startups, Founders
1224 CrispThinking passes $10m in ARR helping Enterprise Manage Social Media

And the thing that's unique about our service versus anything else that's out there is we actually apply a human wrapper.

SaaS Interviews with CEOs, Startups, Founders
1224 CrispThinking passes $10m in ARR helping Enterprise Manage Social Media

So AI does all the heavy lifting for 99% of the content.

SaaS Interviews with CEOs, Startups, Founders
1224 CrispThinking passes $10m in ARR helping Enterprise Manage Social Media

And sometimes we just verify it with a human to make sure that AI isn't making those mistakes.

SaaS Interviews with CEOs, Startups, Founders
1224 CrispThinking passes $10m in ARR helping Enterprise Manage Social Media

Of course, AI learns from that feedback loop as well.

SaaS Interviews with CEOs, Startups, Founders
1224 CrispThinking passes $10m in ARR helping Enterprise Manage Social Media

Yeah, sure.

SaaS Interviews with CEOs, Startups, Founders
1224 CrispThinking passes $10m in ARR helping Enterprise Manage Social Media

So we work with Coca-Cola, we work with Disney, we work with Chanel.

SaaS Interviews with CEOs, Startups, Founders
1224 CrispThinking passes $10m in ARR helping Enterprise Manage Social Media

So again, large global brands.

SaaS Interviews with CEOs, Startups, Founders
1224 CrispThinking passes $10m in ARR helping Enterprise Manage Social Media

So Coca-Cola, we help them manage all of their own social media channels.

SaaS Interviews with CEOs, Startups, Founders
1224 CrispThinking passes $10m in ARR helping Enterprise Manage Social Media

So they do a lot of outbound marketing, a lot of outbound communication with their consumers.

SaaS Interviews with CEOs, Startups, Founders
1224 CrispThinking passes $10m in ARR helping Enterprise Manage Social Media

Through those channels, they receive a huge amount of inbound user-generated content.

SaaS Interviews with CEOs, Startups, Founders
1224 CrispThinking passes $10m in ARR helping Enterprise Manage Social Media

All of that content flows through our services in real time.

SaaS Interviews with CEOs, Startups, Founders
1224 CrispThinking passes $10m in ARR helping Enterprise Manage Social Media

It's checked to make sure it's appropriate for the brand, for their audience.

SaaS Interviews with CEOs, Startups, Founders
1224 CrispThinking passes $10m in ARR helping Enterprise Manage Social Media

So Twitter's slightly different in that we can't remove things on Twitter.

SaaS Interviews with CEOs, Startups, Founders
1224 CrispThinking passes $10m in ARR helping Enterprise Manage Social Media

All we'd be doing is making sure that that wouldn't be used in any brand communications.

SaaS Interviews with CEOs, Startups, Founders
1224 CrispThinking passes $10m in ARR helping Enterprise Manage Social Media

Where you'd probably be is a good example is a brand's own Facebook page.

SaaS Interviews with CEOs, Startups, Founders
1224 CrispThinking passes $10m in ARR helping Enterprise Manage Social Media

So a brand will put out their terms of service to say what's acceptable and what isn't.

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