Adam Tishman
๐ค SpeakerAppearances Over Time
Podcast Appearances
You know, we...
our biggest advocates are our customers and that it's important to us that that customer experience is as positive as possible.
Even if, you know, even if your product experience isn't positive, we want your customer experience as a whole to be really positive.
And so that, that would be our main focus I think today.
T-O-P-T-A-L.
So it's not endless SKUs.
So it's certainly not 40,000 SKUs.
What you find is if you think about it, there's sort of like a natural distribution across various metrics for different people.
So think about things like feel.
Do you prefer firm or hard?
Things like support.
How much support do you need?
And then within that natural distribution, there's sort of buckets.
And then you add those buckets together and you get a SKU count that is a lot.
It's a lot more than any of our competitors.
Uh, when you take into account the fact that we, we create split beds, so we actually can make one bed where there's, uh, for couples where the left side is personalized to the right side of the other person.
Uh, when you take that into account, it's in the hundreds.
Yeah, you know, honestly, the answer to that question, which we get a lot, there are certainly revenue numbers, but our real goal is to just maintain an amazing customer experience.
Come on, Adam, that's so fluffy.
We would be popping champagne if we were selling...