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Adam Tishman

๐Ÿ‘ค Speaker
205 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
EP 399: $1m+ Mattresses Sold using Toptal.com with Adam Tishman of HelixSleep

You know, we...

SaaS Interviews with CEOs, Startups, Founders
EP 399: $1m+ Mattresses Sold using Toptal.com with Adam Tishman of HelixSleep

our biggest advocates are our customers and that it's important to us that that customer experience is as positive as possible.

SaaS Interviews with CEOs, Startups, Founders
EP 399: $1m+ Mattresses Sold using Toptal.com with Adam Tishman of HelixSleep

Even if, you know, even if your product experience isn't positive, we want your customer experience as a whole to be really positive.

SaaS Interviews with CEOs, Startups, Founders
EP 399: $1m+ Mattresses Sold using Toptal.com with Adam Tishman of HelixSleep

And so that, that would be our main focus I think today.

SaaS Interviews with CEOs, Startups, Founders
EP 399: $1m+ Mattresses Sold using Toptal.com with Adam Tishman of HelixSleep

T-O-P-T-A-L.

SaaS Interviews with CEOs, Startups, Founders
EP 399: $1m+ Mattresses Sold using Toptal.com with Adam Tishman of HelixSleep

So it's not endless SKUs.

SaaS Interviews with CEOs, Startups, Founders
EP 399: $1m+ Mattresses Sold using Toptal.com with Adam Tishman of HelixSleep

So it's certainly not 40,000 SKUs.

SaaS Interviews with CEOs, Startups, Founders
EP 399: $1m+ Mattresses Sold using Toptal.com with Adam Tishman of HelixSleep

What you find is if you think about it, there's sort of like a natural distribution across various metrics for different people.

SaaS Interviews with CEOs, Startups, Founders
EP 399: $1m+ Mattresses Sold using Toptal.com with Adam Tishman of HelixSleep

So think about things like feel.

SaaS Interviews with CEOs, Startups, Founders
EP 399: $1m+ Mattresses Sold using Toptal.com with Adam Tishman of HelixSleep

Do you prefer firm or hard?

SaaS Interviews with CEOs, Startups, Founders
EP 399: $1m+ Mattresses Sold using Toptal.com with Adam Tishman of HelixSleep

Things like support.

SaaS Interviews with CEOs, Startups, Founders
EP 399: $1m+ Mattresses Sold using Toptal.com with Adam Tishman of HelixSleep

How much support do you need?

SaaS Interviews with CEOs, Startups, Founders
EP 399: $1m+ Mattresses Sold using Toptal.com with Adam Tishman of HelixSleep

And then within that natural distribution, there's sort of buckets.

SaaS Interviews with CEOs, Startups, Founders
EP 399: $1m+ Mattresses Sold using Toptal.com with Adam Tishman of HelixSleep

And then you add those buckets together and you get a SKU count that is a lot.

SaaS Interviews with CEOs, Startups, Founders
EP 399: $1m+ Mattresses Sold using Toptal.com with Adam Tishman of HelixSleep

It's a lot more than any of our competitors.

SaaS Interviews with CEOs, Startups, Founders
EP 399: $1m+ Mattresses Sold using Toptal.com with Adam Tishman of HelixSleep

Uh, when you take into account the fact that we, we create split beds, so we actually can make one bed where there's, uh, for couples where the left side is personalized to the right side of the other person.

SaaS Interviews with CEOs, Startups, Founders
EP 399: $1m+ Mattresses Sold using Toptal.com with Adam Tishman of HelixSleep

Uh, when you take that into account, it's in the hundreds.

SaaS Interviews with CEOs, Startups, Founders
EP 399: $1m+ Mattresses Sold using Toptal.com with Adam Tishman of HelixSleep

Yeah, you know, honestly, the answer to that question, which we get a lot, there are certainly revenue numbers, but our real goal is to just maintain an amazing customer experience.

SaaS Interviews with CEOs, Startups, Founders
EP 399: $1m+ Mattresses Sold using Toptal.com with Adam Tishman of HelixSleep

Come on, Adam, that's so fluffy.

SaaS Interviews with CEOs, Startups, Founders
EP 399: $1m+ Mattresses Sold using Toptal.com with Adam Tishman of HelixSleep

We would be popping champagne if we were selling...