Alan de Souza

What are the top three things that they need to do to kind of get more customers?

So you tell them, okay, listen, if you go and send a case study to your customers with this thing, you would probably get much more replies.

If you do this, you get much more replies.

So top three things that they can do, and then a personalized link to a personalized video for them about what they can achieve.

So adding more value than expecting them to come and sign up, right?

So if you just go and send out an email saying, okay, listen, why don't you come and sign up?

Why don't you try a demo here?

People are not going to do that.

If you go and send that, okay, these are the top three things, but I've also created a video link with a personalized demo for your company.

People will click on the video.

If they like it, they'll respond back.

Yeah, yeah, yeah.

So one thing that was very clear for us was we would handle support within our core team itself.

And whenever people would come on the support channel, which is Intercom, we would kind of understand and listen to them and maybe get book calls with them, right?

We would, I mean, even till date, we do about eight to 10 calls a day.

And talk to all of our customers who are in the pro plans and understand what are the problems that they're, how are they using our products?

What are they using it for?

How do they achieve whatever they're using it for?

So that's what we do.

No, it's not exactly I tried this and it didn't work.