Alex Moore

Great question.

From our perspective, we found that some of the people who, you know, they send in a first email, they're kind of annoyed.

They don't seem like they're very nice people.

And you kind of just want to tell them to get back, you know.

we found that some of those people have become the most passionate advocates that we could have ever hoped for.

I mean, they clearly, when they're that upset with you, they care, you know?

Yep.

So we found that what makes the most sense, and it's kind of cliche, but we found that just really trying to go the extra mile and give really good customer support to everybody is really the thing that works best for us.

We got two folks who handle support for us.

And most of the time, they can keep it going.

If we have a really crazy day or something, I mean, there have been days where the whole team was doing nothing but support email.

But most of the time, they can keep it rolling.

I think I've answered exactly one in the last week.

What we do is we rotate.

Support is something that, well, for one thing, it's really hard to do as a founder after a certain point of time because you're just too close to it.

It's your baby.

And it's hard to kind of disassociate that.

But we try to give each of our support folks a day away from support every two weeks.

So every other Friday, somebody is off of email.

Oh, great.