Alex Quilici

So again, that was a contact from our past who'd done that for another company.

He actually had done it for a company called Line 2, which was a second phone line.

And it built up a remote supply through essentially an agent who knew how to pull everybody together in Jamaica and knew how to evaluate customer support.

So we put that together, leveraged him, and now the team's 15, 20, something like that of just those contractors there.

And they do a terrific job.

Live chat on the website, emails, phone calls, phone support, all of that.

Yeah.

If he sent me an email, I think I want to be careful about having a zillion people contact him.

But yeah, he's perfectly happy to build support teams up for people.

He's very, very amazing.

So it's kind of the network effect there too.

So there's a lesson here, right?

So in our network, we had one person who's been kind of an outsourced CMO for a variety of companies.

We brought him in to help us with strategy, positioning, a whole set of things.

And he'd start going, well, you guys really need help here.

I know somebody.

Let's bring them in as a contract for 20 hours a week and work on something.

I know somebody else and gradually built that up.

And then we've been hiring people too.

Like some of the contractors have become full-time because they really like working with us.